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Oystersteel · 1 March 2021, 12:34 AM

I just bought a new SD43 a few days ago and the AD did not include this booklet. When I inquired about it they said that Rolex wasn't sending them any more of these booklets. Has anybody experienced this same situation?

RaZCaL · 1 March 2021, 12:39 AM

I purchased a DJ back in September and received one. Never heard of it, unless it’s something new.

Rollieboo23 · 1 March 2021, 12:39 AM

Y’all trip over weird things

Sublovin · 1 March 2021, 12:42 AM

Quote:

Originally Posted by Rollieboo23

Y’all trip over weird things

Ha! Was thinking the same.
Who gives a chit!?

Oystersteel · 1 March 2021, 12:57 AM

Quote:

Originally Posted by Sublovin

Ha! Was thinking the same.
Who gives a chit!?

I'm just wondering if this is a new thing with Rolex or if my AD made a mistake. I've bought many Rolex over the years and always received the guarantee manual.

wclowe · 1 March 2021, 09:13 AM

Quote:

Originally Posted by Sublovin

Ha! Was thinking the same.
Who gives a chit!?

Perhaps you don’t understand the issue.

Got one with my Daytona a few months ago and would have been surprised if it wasn’t included...

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Oystersteel · 1 March 2021, 12:44 AM

Quote:

Originally Posted by Rollieboo23

Y’all trip over weird things

I'm not "trippin" over anything.

It's a simple question. I'm just curious if anyone else has had the same thing happen.

S’portEye · 1 March 2021, 12:59 AM

It’s a legitimate question that could affect resale. In September 2020 I did receive a booklet.

GreatScott · 1 March 2021, 01:01 AM

I bought in December and it was in there.

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dman · 1 March 2021, 09:46 AM

They have been including them to my knowledge. Worst case you could maybe ask the AD to order you one. Congrats on the new piece.

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P1nky_Up · 1 March 2021, 09:59 AM

It should have come with one. I got a watch on Thursday and it had one. I got a watch last month and it had one. And I got a watch in October and again it also had one.

Boaters · 1 March 2021, 10:54 AM

I know if I didn't receive one I would give a chit.

Benzsiam · 1 March 2021, 11:20 AM

It should have come with every purchase, but you don't really need it, all information you can get it online.

dcash0615 · 1 March 2021, 11:31 AM

You can call Rolex corporate in New York. Ask them if you should have received at time of purchase. I believe you should have. If they say yes, you can ask Rolex corporate to mail you one. They will probably ask for a picture of your warranty card as they will want proof you own the watch.

I requested an owners manual for a GMT from Rolex corporate many years back and after I provided a copy of the warranty card, they sent me one.

Delawareguy · 1 March 2021, 11:45 AM

I purchased my Sub in January and received one.

dontbeshort · 16 March 2021, 08:41 AM

Quote:

Originally Posted by Delawareguy

I purchased my Sub in January and received one.

Me too

wilsonpepper · 1 March 2021, 11:26 AM

Check inside the top of the box ?

Saints1 · 1 March 2021, 11:54 AM

I can understand why you'd want it. A lot of people, including myself, prefer to have the complete set. I would just call your AD tomorrow, let them know it wasn't included and ask them to provide you with one. They'll hopefully comply asap. Good luck, and congrats on your new piece.

Dufresne · 1 March 2021, 01:20 PM

I purchased my DJ41 three days ago which had been ordered by my AD. It came with the booklet.

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tornadobox · 16 March 2021, 05:58 AM

Like Dufresne, I purchased a DJ41 recently (end of February) and I also received the booklet.

At the risk of derailing the thread - what else is "supposed" to come with a new Rolex?

EEpro · 16 March 2021, 10:21 AM

Quote:

Originally Posted by tornadobox

Like Dufresne, I purchased a DJ41 recently (end of February) and I also received the booklet.

At the risk of derailing the thread - what else is "supposed" to come with a new Rolex?

Inner green painted cardboard box containing leather card wallet. One side is the guarantee manual the other is the warranty card. The owners manual for the model. The hang tag with serial and model. The Rolex superlative chronometer tag. Sometimes the bezel guard which is usually thrown out with the coffin the watch shipped in.

Outer cardboard box with Rolex logo. White outer cardboard sleeve with box part number.

tornadobox · 16 March 2021, 10:30 PM

Quote:

Originally Posted by EEpro

Inner green painted cardboard box containing leather card wallet. One side is the guarantee manual the other is the warranty card. The owners manual for the model. The hang tag with serial and model. The Rolex superlative chronometer tag. Sometimes the bezel guard which is usually thrown out with the coffin the watch shipped in.

Outer cardboard box with Rolex logo. White outer cardboard sleeve with box part number.

Thanks!

RustyW · 16 March 2021, 07:51 AM

The box is not in yet. They said they get the boxes later and will call, but I got the booklets when I bought the watch.

911_3.6 · 16 March 2021, 10:12 AM

I purchased an SD43 one year ago and it was included.

I also purchased a GMT from the AD 2 weeks ago and received one with it.

It is normally tucked in the back of the warranty card wallet. Warranty card is in the front.

Did you get the warranty card in the holder/wallet?

1 March 2021, 12:34 AM	#1
Oystersteel "TRF" Member Join Date: Sep 2020 Real Name: Felly Location: Washington State Watch: Exp 2/Sub/YM/GV Posts: 716	Question about guarantee manual I just bought a new SD43 a few days ago and the AD did not include this booklet. When I inquired about it they said that Rolex wasn't sending them any more of these booklets. Has anybody experienced this same situation?

1 March 2021, 09:46 AM	#10
dman Lifetime TRF Patron Join Date: May 2005 Real Name: Daren Location: Austin Watch: the road Posts: 13,585	They have been including them to my knowledge. Worst case you could maybe ask the AD to order you one. Congrats on the new piece. Sent from my iPhone using Tapatalk __________________ You either get it or you don't, if you have to ask, YOU DON'T!! I really hope that midget cop doesn't find me in Kokomo.

1 March 2021, 11:20 AM	#13
Benzsiam 2024 Pledge Member Join Date: Mar 2015 Location: USA Watch: Rolex/AP/PP/ALS Posts: 6,002	It should have come with every purchase, but you don't really need it, all information you can get it online. __________________ Rolex: 116621, 126333, 126711CHNR, 114060, 116500LN White, 126660 JC, 126710BLNR, 126710BLRO, 116610LV, 126610LN, 126610LV, 116508 YG Green Dial, 124300 Turquoise, 126719BLRO Meteorite dial, 228235 Olive dial ,126755SARU, 116505 RG Black dial, 326934 Blue Sky D. AP: 15451ST Blue, 15500OR w/Bracelet, 14790SA, 14790BA, 26022BC(Salmon) PP: 5524R, 5712G, ALS: Time Zone 136.032, Cartier: WGSA0030, WSSA0061, YG Oct. 2965, Carree 2961, YG Carree, Tank W5000156 Breguet: 7137BA, MontBlanc: 109996"

1 March 2021, 11:31 AM	#14
dcash0615 2024 Pledge Member Join Date: Jan 2007 Real Name: Dave Location: CA Watch: es Posts: 4,395	You can call Rolex corporate in New York. Ask them if you should have received at time of purchase. I believe you should have. If they say yes, you can ask Rolex corporate to mail you one. They will probably ask for a picture of your warranty card as they will want proof you own the watch. I requested an owners manual for a GMT from Rolex corporate many years back and after I provided a copy of the warranty card, they sent me one. __________________ Instagram @dcash0615 2FA security active

16 March 2021, 07:51 AM	#23
RustyW "TRF" Member Join Date: Mar 2015 Location: south Louisiana Posts: 157	It came with my SD in early Feb 2021 The box is not in yet. They said they get the boxes later and will call, but I got the booklets when I bought the watch.

1 March 2021, 12:39 AM	#2
RaZCaL "TRF" Member Join Date: Jun 2013 Location: NYC Watch: 116500,116610,VCO Posts: 847	I purchased a DJ back in September and received one. Never heard of it, unless it’s something new.

1 March 2021, 12:39 AM	#3
Rollieboo23 Banned Join Date: Jan 2021 Location: LA Posts: 57	Y’all trip over weird things

1 March 2021, 12:59 AM	#8
S’portEye "TRF" Member Join Date: May 2020 Location: Shreveport Posts: 1,416	It’s a legitimate question that could affect resale. In September 2020 I did receive a booklet.

1 March 2021, 01:01 AM	#9
GreatScott "TRF" Member Join Date: Jan 2018 Location: In a house Posts: 845	I bought in December and it was in there. Sent from my Pixel 5 using Tapatalk

1 March 2021, 09:59 AM	#11
P1nky_Up "TRF" Member Join Date: Jan 2019 Location: Virginia Posts: 576	It should have come with one. I got a watch on Thursday and it had one. I got a watch last month and it had one. And I got a watch in October and again it also had one.

1 March 2021, 10:54 AM	#12
Boaters 2024 Pledge Member Join Date: May 2015 Real Name: Mike Location: Pacific Northwest Watch: 116610LV 16710 SD Posts: 10,653	I know if I didn't receive one I would give a chit.

1 March 2021, 11:45 AM	#15
Delawareguy "TRF" Member Join Date: Aug 2015 Real Name: Rob Location: Delaware Watch: GMT II Posts: 215	I purchased my Sub in January and received one.

1 March 2021, 11:26 AM	#17
wilsonpepper 2024 Pledge Member Join Date: Mar 2018 Location: USA Watch: All of them Posts: 511	Check inside the top of the box ?

1 March 2021, 11:54 AM	#18
Saints1 "TRF" Member Join Date: Mar 2018 Location: USA Posts: 94	I can understand why you'd want it. A lot of people, including myself, prefer to have the complete set. I would just call your AD tomorrow, let them know it wasn't included and ask them to provide you with one. They'll hopefully comply asap. Good luck, and congrats on your new piece.

1 March 2021, 01:20 PM	#19
Dufresne "TRF" Member Join Date: Jun 2013 Location: USA Posts: 92	I purchased my DJ41 three days ago which had been ordered by my AD. It came with the booklet. Sent from my iPhone using Tapatalk

16 March 2021, 05:58 AM	#20
tornadobox "TRF" Member Join Date: Dec 2020 Location: United States Posts: 17	Like Dufresne, I purchased a DJ41 recently (end of February) and I also received the booklet. At the risk of derailing the thread - what else is "supposed" to come with a new Rolex?

16 March 2021, 10:12 AM	#24
911_3.6 "TRF" Member Join Date: Feb 2020 Location: USA Watch: SD43 Posts: 199	I purchased an SD43 one year ago and it was included. I also purchased a GMT from the AD 2 weeks ago and received one with it. It is normally tucked in the back of the warranty card wallet. Warranty card is in the front. Did you get the warranty card in the holder/wallet?

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