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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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17 November 2021, 03:45 AM
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#1 |
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"TRF" Member
Join Date: Nov 2021
Location: Pacific Northwest
Posts: 13
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I'm impressed with RSC customer service!
I am pretty impressed with the customer service from when I just had my Sub to the Dallas RSC for it's first service after 10 years of daily wear. Some of you saw my earlier post about the return shipping worry with FedEx overnight. The overnight shipping cost was $60 on top of the service charge. After my overnight shipping arrived on day three, I asked the RSC customer service rep if we could go after FedEx for the overnight portion of the shipping cost. She said she would certainly put that request into management. This was all over email correspondence. Well, yesterday, I was looking into my online bank account transactions and see a $60 credit posted from Rolex.
Thank You Rolex Customer Service, I appreciate You! Cheers, -Garry |
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17 November 2021, 03:50 AM
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#2 |
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"TRF" Member
Join Date: Jun 2020
Real Name: Mike
Location: New York-Miami
Watch: SUB40-DJ36-YM40
Posts: 1,068
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can you post photo before service and after. thank you
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17 November 2021, 03:53 AM
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#3 | |
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"TRF" Member
Join Date: Nov 2021
Location: Pacific Northwest
Posts: 13
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Quote:
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17 November 2021, 05:54 AM
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#4 | |
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"TRF" Member
Join Date: Feb 2020
Real Name: Aaron
Location: Bay Area, CA
Posts: 601
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Quote:
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18 November 2021, 10:28 AM
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#5 |
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"TRF" Member
Join Date: Apr 2021
Location: Gotham
Posts: 6
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Great to hear they resolved your issue! Currently having a wonderful experience with RSC Dallas customer service as well, those folks deserve a raise :D
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18 November 2021, 10:33 AM
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#6 |
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"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 796
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nice! Garry, how long did it take for RSC to give you an estimate of the work to be done? I'll be sending mine in soon.
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21 November 2021, 02:51 AM
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#7 | |
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"TRF" Member
Join Date: Nov 2021
Location: Pacific Northwest
Posts: 13
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Quote:
-Garry |
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18 November 2021, 10:39 AM
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#8 |
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2024 SubLV41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 78,129
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Nice Garry
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18 November 2021, 12:14 PM
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#9 |
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"TRF" Member
Join Date: Jul 2015
Location: Miami
Posts: 287
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How long to get word work is completed after authorization of costs?
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21 November 2021, 02:53 AM
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#10 | |
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"TRF" Member
Join Date: Nov 2021
Location: Pacific Northwest
Posts: 13
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Quote:
-Garry |
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21 November 2021, 02:54 AM
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#11 |
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"TRF" Member
Join Date: Nov 2021
Location: Pacific Northwest
Posts: 13
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Thank you for all the replies folks!
Cheers, -Garry |
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21 November 2021, 03:03 AM
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#12 |
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2024 SubLV41 Pledge Member
Join Date: Mar 2015
Real Name: Richie
Location: "Nowhere Man"
Watch: out now,take care!
Posts: 29,773
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Glad to hear. I’ve always had a pleasant experience with them.
__________________
"I love to work at nothing all day" TRF #139960 |
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