Vacheron terrible boutique experience

[Willyjo]

Folks, this one takes the biscuit:

I have been on the “interest” for about a year w the boutique in Dubai for an Overseas. I pinged my SA to check and she responded that piece is finally coming very soon. Explained to her that I was travelling and suggested that I could come in and pay in advance and collect it later.

Made an appt and went there today as arranged. Sat down in the private room, offered a drink and had a nice chat. Then she asked how she could help me today. I replied I was there for my Overseas and was given back a confused look from her. And she started explaining they are so hard to get yadda yadda….

I reminded her of our conversation and showed our WhatsApp chat… her look went from confused to mortified and she said:

“Sorry, I had you mixed up w someone else who has the same name”.

She did apologise, however also made it clear that I am unlikely to ever get a VC Overseas, at least from them.

Pretty miserable experience overall. I am done w them. From now sticking only w AP, they are only ones that provide excellent customer service and experience, and their watches are second to none.

Rant over, as is my desire to get a VC.


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[RobHK]

Thats just terrible, could she not save the situation somewhat. I guess you are asking for a blue. Offer you a silver/black dial or whatever..

[GB-man]

What lol is your name super common?

Saved you 20 plus anyways.

[Willyjo]

Originally Posted by GB-man

What lol is your name super common?

Saved you 20 plus anyways.

My (real) name isn’t common even here in the Middle East! Flabbergasted.


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[Willyjo]

Originally Posted by GB-man

What lol is your name super common?

Saved you 20 plus anyways.

Was for the Black dial….


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[2loaded]

Brutal. Life is full of adventures. When the market crashes they'll have time to reflect.

[raclaims]

Omg that’s awful!! I mean mistakes happen but ouch! I’m sure they'll make it up to you

It’s an honest mistake I’m sure but I feel your pain

[Wahlberg]

Originally Posted by raclaims

Omg that’s awful!! I mean mistakes happen but ouch! I’m sure they'll make it up to you

It’s an honest mistake I’m sure but I feel your pain

She should have given him the watch instead of the other guy.

This is embarrassing. It just shows how fake these people are and act.

Originally Posted by JF100

I think its certainly worth mentioning you had liquidated some other areas of your portfolio to source cash for the watch which now is not needed. This incurred you costs etc and perhaps market moved against you re-establishing your position. This sort of stuff etc etc. Thats the line of argument I would take and frankly it is 100% reasonable. If that was a 150k watch you could feasibly lose a 5-10k over a few days (or more) from opportunity cost of your liquidation let-alone transaction costs of exit and re-entry.

So much nonsense. Why would you even want to write that? Either you have the money or you don't because you 'knew' this purchase would eventually come up and happen.

[AF_Rob]

Originally Posted by Wahlberg

She should have given him the watch instead of the other guy.

This is embarrassing. It just shows how fake these people are and act.



So much nonsense. Why would you even want to write that? Either you have the money or you don't because you 'knew' this purchase would eventually come up and happen.

I would simply say that they should be embarrassed and that the entire experience was a colossal waste of time and that I was pissed.

BS’ing details about financial first world problems only makes people sound like a douche.


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[JF100]

So much nonsense. Why would you even want to write that? Either you have the money or you don't because you 'knew' this purchase would eventually come up and happen.[/QUOTE]

This is the total opposite of nonsense. It could well be unequivocal fact sir. Unless you have all your money in cash (and enjoy losing 8% a year guaranteed burn). Whether or not you 'have the money' - that blunder could essentially be equivalent to someone taking 10-15k usd out of your account. The two outcomes are the same, but the means different.

[Willyjo]

*

[Wahlberg]

Originally Posted by JF100

This is the total opposite of nonsense. It could well be unequivocal fact sir. Unless you have all your money in cash (and enjoy losing 8% a year guaranteed burn). Whether or not you 'have the money' - that blunder could essentially be equivalent to someone taking 10-15k usd out of your account. The two outcomes are the same, but the means different.

That's none of their concern. That's all on you, the client, how you manage your money and how you want to pay for it.

Nothing is final until you have the watch and the invoice. So put it on your CC and sell your stock or w/e afterwards to get the funds.

[rag5178]

Originally Posted by JF100

So much nonsense. Why would you even want to write that? Either you have the money or you don't because you 'knew' this purchase would eventually come up and happen.

This is the total opposite of nonsense. It could well be unequivocal fact sir. Unless you have all your money in cash (and enjoy losing 8% a year guaranteed burn). Whether or not you 'have the money' - that blunder could essentially be equivalent to someone taking 10-15k usd out of your account. The two outcomes are the same, but the means different.[/QUOTE]

To play devil's advocate with you, with the market in a downtrend, it could just as easily lead to you selling stock at a higher point and buying back lower. In the short term, whether it is a positive or negative pretty much amounts to a coin flip. If it benefitted the person, should they let their sale associate know and leave them a nice tip for the blunder?

[JF100]

To play devil's advocate with you, with the market in a downtrend, it could just as easily lead to you selling stock at a higher point and buying back lower. In the short term, whether it is a positive or negative pretty much amounts to a coin flip. If it benefitted the person, should they let their sale associate know and leave them a nice tip for the blunder? [/QUOTE]

Yeah ofc u make a point here but then if i play DA with you theres still bid/offer spread you paid unnecessarily ;)
Anyway we gone off watch topics here. So i'll leave it at that.

[ILoveFerrari]

Originally Posted by JF100

So much nonsense. Why would you even want to write that? Either you have the money or you don't because you 'knew' this purchase would eventually come up and happen.

This is the total opposite of nonsense. It could well be unequivocal fact sir. Unless you have all your money in cash (and enjoy losing 8% a year guaranteed burn). Whether or not you 'have the money' - that blunder could essentially be equivalent to someone taking 10-15k usd out of your account. The two outcomes are the same, but the means different.[/QUOTE]sigh

I can see how you mentioned you tried to get a free desert from a restaurant when the waiter made a mistake.

For me, it is completely the opposite. I was at a rather nice restaurant, the chef made a mistake. I let the waiter know and intentionally made a point the reason behind the mentioning is so that they can improve. Next thing I knew was the supervisor coming over the table with an attitude thinking that I was complaining for the purpose of getting free food. She ignored what I told her and took off the tomahawk steak.

I then let the supervisor know that another mistake was made and use the tomahawk price that was taken off from bill as extra tips to the waiter, which I believed was about extra 200. I let the supervisor know about that as well. She then realized not everyone want free food.

I will only write to HQ to let them improve because I like the brand to succeed. This is not to get something back. I think the entitlement and this everything is a nail attitude because now I am important enough with enough cash is quite annoying to me.

If I want a desert, I will buy it.

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[ts3]

Horrible. I had a similar experience but luckily with a better outcome.

Patek AD called to say my 5711 will be coming in shortly. Next day I get another call explaining they had confused me with another guy with the same name. I do have both a very common first and last name. Then again no German name is that common overall. They did confirm that I was number 1 or 2 on the list post that mishap (forgot which exactly) and some 6 months later I got the call for real.

[enjoythemusic]

Ouch, and hate saying this yet you're not the only one with VC, ALS, and AP, and... This type of story is being told time and again online. The great news is that when the market goes back to some sanity and normality, we all know which brand to support because they treat their customers well.

Again, sorry to hear of your troubles.

[jcatral14]

Poor form. SA should have at least tried to make it right by offering an alternative or promising to get you the next one that comes in. Did you try to speak with the manager?

[Undefeatable]

Originally Posted by jcatral14

Poor form. SA should have at least tried to make it right by offering an alternative or promising to get you the next one that comes in. Did you try to speak with the manager?

Yea this seems like the route they should have taken. Turned a mistake into an insult when she said he wouldn't be getting one period.

[vitalsigns]

Terrible experience, but it sounds like you never really had access to the piece in the first place. My guess is it was not someone of the same name, but rather she just texted the wrong person. Or...you were about to get the piece and someone intervened, but that seems less likely. Either way, from eager anticipation to dejection...not a luxury experience.

[llngoc]

Since it is a black dial, I would say that they should move your name to the “real” list vs the imaginary interest list and provide a solid ETA.

If it is a blue dial, I can understand why there is nothing which they can do as the list is already long.

[Bug04]

List is long for black as well, lower than blu but still years wait, if not “closed”. So it was a matter of real intention of the boutique to handle the years jump, cracking the list and “pushing“ the client on top of it as remedy for the embarrassing error, but it did not seem boutique intention. Which is quite surprising, considering that no other remedy has been even proposed.

Anyway, such mistakes are really unfortunate but I do not see them brand connected and I would not blame VC, whose list management I find fair, at least in relative terms compared to other high end brands.

Originally Posted by llngoc

Since it is a black dial, I would say that they should move your name to the “real” list vs the imaginary interest list and provide a solid ETA.

If it is a blue dial, I can understand why there is nothing which they can do as the list is already long.

[llngoc]

Originally Posted by Bug04

List is long for black as well, lower than blu but still years wait, if not “closed”. So it was a matter of real intention of the boutique to handle the years jump, cracking the list and “pushing“ the client on top of it as remedy for the embarrassing error, but it did not seem boutique intention. Which is quite surprising, considering that no other remedy has been even proposed.

Anyway, such mistakes are really unfortunate but I do not see them brand connected and I would not blame VC, whose list management I find fair, at least in relative terms compared to other high end brands.

I had a conversation with another brand’s boutique and they are not happy with this waitlist situation. Instead of educating and selling the watch to a “happy” customer. They are now in the work of expectation and anger management.

[HMHM]

Originally Posted by llngoc

I had a conversation with another brand’s boutique and they are not happy with this waitlist situation. Instead of educating and selling the watch to a “happy” customer. They are now in the work of expectation and anger management.

Indeed! But that’s the name of the game these days. I went to the Lange boutique in London in an attempt to get the Odysseus but was also declined. Service was great. Got to try different watches but ultimately no chance for the Odysseus. Unsure if that will ever happen even if demand subsides due to the current situation.

[enjoythemusic]

Originally Posted by llngoc

Instead of educating and selling the watch to a “happy” customer. They are now in the work of expectation and anger management.

I truly feel for the salespeople. Of course they'd love to sell you ____, yet yeah, instead, now it's more explaining and whatnot.

[FrugalGreubel]

I’m sorry just happened to you. It’s messed up they didn’t try and find a way to make it right.

[ILoveFerrari]

The market is starting to crash already. Just move on. I will however write to the VC HQ and boutique director about your experiences so they can improve.

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[huncho]

funny because no one was buying overseas before APs became impossible to get and now overseas will be the first to go back to sitting in cases if things ever come down. they'll end up regretting it

[Willyjo]

Originally Posted by huncho

funny because no one was buying overseas before APs became impossible to get and now overseas will be the first to go back to sitting in cases if things ever come down. they'll end up regretting it

Exactly.

AP customer experience is by far the best.


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[ChetBaker]

Originally Posted by Willyjo

Exactly.

AP customer experience is by far the best.


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I have no idea how people can make blanket statements like this, other than to justify a pre-existing preference for one brand and denigrate another.