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ajh77 · 11 August 2022, 03:40 AM

I just wanted to bring to everyone's attention what I witnessed at the Beverly Hills service center. I brought my 18238 YG day date there in the last few weeks and told the male service rep there was something on my left upper lug. In front of me, and to my horror, he used his bare fingernail to try and scrape off what I was describing to him. That is the last time I am bringing any of my watches there. INSANE !!

Wahlberg · 11 August 2022, 03:43 AM

Ok.

What was on there?

ajh77 · 11 August 2022, 03:57 AM

What was on the watch was irrelevant. How this particular staff member tried to go about removing what was there was wrong. Nowhere in any Rolex manuals does it state to use your fingernail to remove anything from their watches.

Tim Plains · 11 August 2022, 04:58 AM

Quote:

Originally Posted by ajh77

What was on the watch was irrelevant. How this particular staff member tried to go about removing what was there was wrong. Nowhere in any Rolex manuals does it state to use your fingernail to remove anything from their watches.

Imagine what service centers do to your watch when you're not present. You may be too gingerly when it comes to your watch, I get it, they cost a small fortune, but don't expect everyone to treat them the same way you do.

Bizcut1 · 11 August 2022, 06:37 AM

Quote:

Originally Posted by Tim Plains

Imagine what service centers do to your watch when you're not present. You may be too gingerly when it comes to your watch, I get it, they cost a small fortune, but don't expect everyone to treat them the same way you do.

Remarkable comment Tim. This wasn’t “everyone” or “anyone.”

It was a Rolex employee. Hello?

arnesto · 11 August 2022, 03:59 AM

I had mty DJ serviced last month. A perfect experience totally professional..

fsprow · 11 August 2022, 04:10 AM

Personally, I sure wouldn’t worry about anyone using their fingernail on my watch. By the way, what was there?

ajh77 · 11 August 2022, 04:11 AM

I also had a good experiences at this service center, until I didn't. I just wanted everyone to know what I went through and this does not mean you will have the same thing happen to you.

hutch300 · 11 August 2022, 06:33 AM

Quote:

Originally Posted by ajh77

I also had a good experiences at this service center, until I didn't. I just wanted everyone to know what I went through and this does not mean you will have the same thing happen to you.

What you went through... I think your DD has had more happen in its lifetime that this.

flyboyyy · 12 August 2022, 04:46 AM

Quote:

Originally Posted by ajh77

I just wanted everyone to know what I went through and this does not mean you will have the same thing happen to you.

Oh the humanity. I'm sure your PTSD will subside - at least until you wear it in the rain!

but - well done on the trolling though...

CaliBear · 11 August 2022, 04:18 AM

Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?

omar-rye · 11 August 2022, 04:20 AM

I thought this was a troll post but it’s looking like it’s serious unfortunately

ronricks · 11 August 2022, 04:25 AM

Quote:

Originally Posted by CaliBear

Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?

viper · 11 August 2022, 08:35 AM

Quote:

Originally Posted by CaliBear

Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?

LOL! Some folks gotta relax and enjoy these things, they're only watches.
If a fingernail can ruin a solid gold watch, maybe that watch ain't all its hyped up to be.

28mm · 12 August 2022, 01:33 PM

Quote:

Originally Posted by CaliBear

Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?

Literally laughed very loudly out loud!

TimeLord2 · 11 August 2022, 04:21 AM

I am curious as to whether a fingernail is of sufficient hardness to damage the gold alloy or finish produced by Rolex. Did it leave any scratches?

I have an old 1675/3 that was quite worn that I took to RSC BH. They told me I should probably seek out a CW21 certified watchmaker as Rolex would want to replace many of the original vintage parts. I did have them authenticate for an estimate but in the end I took the advice. That said, everyone I dealt with was very professional and quite nice. Swiss chocolate and water offered, but of course! Kind of like that Grey Poupon commercial.

AbeFroman · 11 August 2022, 04:41 AM

Quote:

Originally Posted by TimeLord2

I am curious as to whether a fingernail is of sufficient hardness to damage the gold alloy or finish produced by Rolex. Did it leave any scratches?

I have an old 1675/3 that was quite worn that I took to RSC BH. They told me I should probably seek out a CW21 certified watchmaker as Rolex would want to replace many of the original vintage parts. I did have them authenticate for an estimate but in the end I took the advice. That said, everyone I dealt with was very professional and quite nice. Swiss chocolate and water offered, but of course! Kind of like that Grey Poupon commercial.

It can happen and especially on a fluted bezel.

I dinged the fluted bezel on my old DJ41 when putting it on. You don’t even need Wolverine nails as it’s very soft lol. I can’t speak for the watch mid-case or bracelet, but I’m sure it’ll leave micro scratches.

I’m curious to what the OP even brought his watch in for and what was on the watch.

ROlesorusLEX · 11 August 2022, 04:23 AM

...

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kieselguhr · 11 August 2022, 04:45 AM

Quote:

Originally Posted by ROlesorusLEX

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Lol

airchitect · 11 August 2022, 08:05 AM

Quote:

Originally Posted by ROlesorusLEX

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Yes

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Nodzex · 11 August 2022, 08:30 AM

Quote:

Originally Posted by ROlesorusLEX

...

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Hahaha

28mm · 12 August 2022, 01:34 PM

Quote:

Originally Posted by ROlesorusLEX

...

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I am loving this thread! what a gift.

physicist · 11 August 2022, 04:48 AM

I admit to using my fingernail on my watch from time to time.

HJZS2K · 11 August 2022, 04:52 AM

What was actually on the watch? I mean, I get it, I have scratched the coating on my car mirror before when I wiped it with a microfiber cloth. There were small dust particles that did the damage. However, in that case. It was probably a natural reaction and honestly I wouldn't lose sleep over that.

Think of all the times your sleeve is rubbing against your watch. Or the next time you wipe it down. Any polished surface on a watch is basically going to get micro scratches one way or another if you wear it at all.

herts9 · 11 August 2022, 04:52 AM

at least he didn't lick it and use his shirt cuff

MrGoat · 11 August 2022, 05:01 AM

Quote:

Originally Posted by herts9

at least he didn't lick it and use his shirt cuff

So this is not an acceptable way to clean a watch?

Sent from my Apple privacy invasion product

herts9 · 11 August 2022, 05:12 AM

Quote:

Originally Posted by MrGoat

So this is not an acceptable way to clean a watch?

Sent from my Apple privacy invasion product

as long as you're the one who bought it

Luisrm02 · 11 August 2022, 06:43 AM

Quote:

Originally Posted by herts9

at least he didn't lick it and use his shirt cuff

Funnily enough, I just did this to my watch. Except after I licked it I wiped it on my wife beater.

Mclark202 · 11 August 2022, 05:04 AM

So is this a serious post or a troll post?

Lunaen · 11 August 2022, 05:05 AM

A fingernail is probably softer than any tool that would be used on your watch!

Sent from my iPhone using Tapatalk

11 August 2022, 03:40 AM	#1
ajh77 "TRF" Member Join Date: Aug 2013 Location: N/A Posts: 138	Rolex Service Center Beverly Hills Experience - I just wanted to bring to everyone's attention what I witnessed at the Beverly Hills service center. I brought my 18238 YG day date there in the last few weeks and told the male service rep there was something on my left upper lug. In front of me, and to my horror, he used his bare fingernail to try and scrape off what I was describing to him. That is the last time I am bringing any of my watches there. INSANE !!

11 August 2022, 03:43 AM	#2
Wahlberg "TRF" Member Join Date: Nov 2011 Location: Paris Posts: 3,590	Ok. What was on there?

11 August 2022, 03:57 AM	#3
ajh77 "TRF" Member Join Date: Aug 2013 Location: N/A Posts: 138	What was on the watch was irrelevant. How this particular staff member tried to go about removing what was there was wrong. Nowhere in any Rolex manuals does it state to use your fingernail to remove anything from their watches.

11 August 2022, 03:59 AM	#6
arnesto "TRF" Member Join Date: Jun 2007 Location: San Diego, CA Posts: 15	I had mty DJ serviced last month. A perfect experience totally professional..

11 August 2022, 04:10 AM	#7
fsprow 2024 Pledge Member Join Date: Dec 2018 Real Name: Frank Location: Dallas,NY,Colo. Watch: Patek 5168, 5170P Posts: 2,545	Personally, I sure wouldn’t worry about anyone using their fingernail on my watch. By the way, what was there?

11 August 2022, 04:11 AM	#8
ajh77 "TRF" Member Join Date: Aug 2013 Location: N/A Posts: 138	I also had a good experiences at this service center, until I didn't. I just wanted everyone to know what I went through and this does not mean you will have the same thing happen to you.

11 August 2022, 04:18 AM	#11
CaliBear "TRF" Member Join Date: Jul 2018 Location: San Francisco Watch: BLNR Posts: 99	Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?

11 August 2022, 04:20 AM	#12
omar-rye "TRF" Member Join Date: Feb 2020 Location: Underground Posts: 2,668	I thought this was a troll post but it’s looking like it’s serious unfortunately

11 August 2022, 04:21 AM	#16
TimeLord2 2024 SubLV41 Pledge Member Join Date: Jan 2019 Location: Valencia, CA Watch: GMT Master 1675/3 Posts: 2,191	I am curious as to whether a fingernail is of sufficient hardness to damage the gold alloy or finish produced by Rolex. Did it leave any scratches? I have an old 1675/3 that was quite worn that I took to RSC BH. They told me I should probably seek out a CW21 certified watchmaker as Rolex would want to replace many of the original vintage parts. I did have them authenticate for an estimate but in the end I took the advice. That said, everyone I dealt with was very professional and quite nice. Swiss chocolate and water offered, but of course! Kind of like that Grey Poupon commercial.

11 August 2022, 04:23 AM	#18
ROlesorusLEX "TRF" Member Join Date: Sep 2018 Location: GA Watch: 5 Digit Posts: 652	... Sent from my KB2005 using Tapatalk

11 August 2022, 04:48 AM	#23
physicist "TRF" Member Join Date: Jan 2009 Location: Florida Posts: 235	I admit to using my fingernail on my watch from time to time.

11 August 2022, 04:52 AM	#24
HJZS2K "TRF" Member Join Date: May 2016 Real Name: J Location: NY Posts: 311	What was actually on the watch? I mean, I get it, I have scratched the coating on my car mirror before when I wiped it with a microfiber cloth. There were small dust particles that did the damage. However, in that case. It was probably a natural reaction and honestly I wouldn't lose sleep over that. Think of all the times your sleeve is rubbing against your watch. Or the next time you wipe it down. Any polished surface on a watch is basically going to get micro scratches one way or another if you wear it at all.

11 August 2022, 04:52 AM	#25
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Kentucky Watch: 116610LN Posts: 2,034	at least he didn't lick it and use his shirt cuff

11 August 2022, 05:04 AM	#29
Mclark202 "TRF" Member Join Date: Sep 2021 Location: Kentucky Posts: 51	So is this a serious post or a troll post?

11 August 2022, 05:05 AM	#30
Lunaen "TRF" Member Join Date: Jul 2021 Location: US Watch: 124270 Posts: 56	A fingernail is probably softer than any tool that would be used on your watch! Sent from my iPhone using Tapatalk

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