What would you do? (Round 2)

[superdog]

I had a car transported to me. A recent purchase. Older car. Now quite classic. But getting there.

Anyway, it's a nice car. Mint. 100% stock.

I hired a transport company as it was in South Hampton, NY. If you know anything about the Hamptons, traffic is a nightmare. It would have been an all day event.

So I ended up receiving the car damaged. Two wheels were heavily damaged and the front bumper was scraped. They sent the wrong driver and the wrong transport tool.

The driver was distraught. Obviously. But did not speak a word of English. His wife translated for him. I actually felt badly for him. He tried to give me $500. I took it and then gave him back $200 as I felt badly and I knew that meant he now lost the entire payment.

I was not please upon getting it. Obviously. I called the company. They say they will cover the cost to get it fixed. I sent it to them yesterday. It was $1,900. It could have been worse if I replace the wheels. But I am okay just refinishing.

I get a call back today.

The driver is required to pay for it...by the company. He needs to work over the next few days to pay for it. He will send it to me once he saves up enough.

What do you do?

(again, I have already made up my decision and in fact implemented it).

[Ferdelious]

Sounds like you're up $100 now, buy some lottery tickets with it

All kidding aside, that's another tough situation. Mistakes happen and not sure the driver should be the one responsible to covering the cost. The company should step up and pay for the damages. With the line of work they are in, I would think they have insurance to cover it.

[Sebenza]

Any legitimate transport company would have insurance to cover damages.

[SDGT3]

Originally Posted by Sebenza

Any legitimate transport company would have insurance to cover damages.

THIS ^^^

Curious if it was enclosed transport or open. OP would need to determine the value of the car and if a cheap transport was all that was needed or something else. I'm not sure traffic in the Hamptons is an excuse or reason for damage. We've transported a high value car from east to west and did our homework as far as reliable transport (pun intended for those who know) to assure pristine delivery or coverage if not.

[superdog]

Originally Posted by SDGT3

THIS ^^^

Curious if it was enclosed transport or open. OP would need to determine the value of the car and if a cheap transport was all that was needed or something else. I'm not sure traffic in the Hamptons is an excuse or reason for damage. We've transported a high value car from east to west and did our homework as far as reliable transport (pun intended for those who know) to assure pristine delivery or coverage if not.

I have transported quite a few cars. Also all over the country. One company busted the diffuser on my 458. They did cover it.

To be honest, I figured this would be an easy one. Shame on me. I did not do my due diligence.

But I reached out to my exotic car chat group. Got half a dozen recommendations. One of my buddies owns a shop that does wraps and tunes. He recommended this specific company.

The cost was reasonable.

The work was not. My buddy feels terrible.

[brandrea]

Sorry for the driver but the company has to pay.

[MrGoat]

Company should be paying. The fact they openly tell their customers the drivers are responsible for damage is classless.

I’d figure out how to make the driver square and not require payment from him.

I would hire a different transport company on the next go around. It would have to be dire circumstances to use the stated company ever again.

I’m cheap but a couple thousand won’t make or break me. That most likely isn’t the case for the driver. To be frank, he probably was sent out with the wrong equipment for the job by the company (you know, cost saving measures, do more with less). Which means the liability is on the company.

I am in a business where we are always transporting heavy equipment on owned vehicles and trailers. I’d probably offer the guy a job as a driver and provide the proper equipment for the job and insurance that covers him in case an accident did happen.


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[scarlet knight]

I had my car transported to Florida and it arrived in pristine condition. If it was damaged, I would agree with above posters, transport company must be insured. Maybe they are pulling your chain to avoid a claim, hoping you feel bad for the driver. I would not take any money from the driver and ask the transport company for the contact information for their insurer. If they don’t give it to you, send them the bill.

[GB-man]

Sounds more like a broker which is how many of these “transport companies” operate. Independent contractor agreement.

I’d be tempted to let him work if off by doing some future work for you but he’s already proven incompetent in some regards.

Honestly I think you’re letting him off easy at 1900, Id have him pay his debt. He understood the terms of the job.

[superdog]

Originally Posted by GB-man

Sounds more like a broker which is how many of these “transport companies” operate. Independent contractor agreement.

I’d be tempted to let him work if off by doing some future work for you but he’s already proven incompetent in some regards.

Honestly I think you’re letting him off easy at 1900, Id have him pay his debt. He understood the terms of the job.

You are exactly right. It’s a broker.

[Chewbacca]

The driver must be taught a lesson and the carrier should be reported. Poors need to stop pulling the heartstrings of the rich when we give opportunities and they fail, and businesses that punish unqualified labor because they went cheap need to be held accountable.

[NAVY]

Originally Posted by Chewbacca

The driver must be taught a lesson and the carrier should be reported. Poors need to stop pulling the heartstrings of the rich when we give opportunities and they fail, and businesses that punish unqualified labor because they went cheap need to be held accountable.

Hope this is just a joke ...

[Maleg]

Originally Posted by Chewbacca

The driver must be taught a lesson and the carrier should be reported. Poors need to stop pulling the heartstrings of the rich when we give opportunities and they fail, and businesses that punish unqualified labor because they went cheap need to be held accountable.

Classless post. Read the room.

[Chewbacca]

Originally Posted by NAVY

Hope this is just a joke ...

Originally Posted by Maleg

Classless post. Read the room.

What!

[denmanproject]

Originally Posted by NAVY

Hope this is just a joke ...

Originally Posted by Maleg

Classless post. Read the room.

A lion does not lose sleep over the thoughts of sheep

Welcome to Chewy

[Chewbacca]

Originally Posted by denmanproject

A lion does not lose sleep over the thoughts of sheep

Welcome to Chewy

A open bottle of Frapin Château Fontpinot XO and I salute you.

[NAVY]

Originally Posted by denmanproject

A lion does not lose sleep over the thoughts of sheep

Welcome to Chewy

Chewy's attempt at humour is getting old, but if you find it amusing, go for it

[Chewbacca]

Originally Posted by NAVY

Chewy's attempt at humour is getting old, but if you find it amusing, go for it

I hope you feel better tomorrow, I truly do. And perhaps not take things you read on the internet so seriously. There’s really a lot more important things happening in this world to put one’s efforts into.

[m j b]

Originally Posted by MrGoat

Company should be paying. The fact they openly tell their customers the drivers are responsible for damage is classless.

Ditto. But since it is a broker, they probably aren't really liable and I'm sure there's some fine print in the contract somewhere that says that.

Originally Posted by Maleg

Classless post. Read the room.

You need to consider the source.

Originally Posted by Kreyzhorse

Auto transport is a scam. Brokers and OO drivers. Feel bad for the driver, but it isn't your problem.

And, the OO had to be aware of what he signed up for before he accepted that load.

Exactly, all on counts.

Originally Posted by NAVY

Chewy's attempt at humour is getting old, but if you find it amusing, go for it

Ignore him if it bothers you. There are a lot more offensive comments made in this forum than his attempts at humor. And sometimes he amuses me.

I had a car transported from FL to here (NC) through a broker, and the driver did well. The dealership lied to me, but that's a different story. I kept the guy's number, and the next time I had a car transport need, I called him directly. Saved myself 50%.

I hate those brokers. Of course, even when I book directly with a company like Passport, they lie too. Everyone lies.

The last time, I booked a move through my guy and his truck broke down and I got pissed and just flew out and drove it back. It cost me double, but I was tired of waiting.

I'm surprised that Seth, as much as he does this, doesn't have a list of drivers that he trusts, to avoid those Brokers.

Anyway... sorry for everyone that this happened. Right or wrong, your decision lets you sleep at night, and that's what really matters.

[TheVTCGuy]

Originally Posted by denmanproject

A lion does not lose sleep over the thoughts of sheep

Welcome to Chewy

The instant I read this the song: “The lion sleeps tonight” started going through my head.

[Chewbacca]

Originally Posted by Maleg

Classless post. Read the room.

*reads room of outrage on Internet forum. goes back to bed in classless house*

[hambone1983]

Originally Posted by Chewbacca

*reads room of outrage on Internet forum. goes back to bed in classless house*

outrage is assuaged by having your own croquet court on top of your garage

[Chewbacca]

Originally Posted by hambone1983

outrage is assuaged by having your own croquet court on top of your garage

How dare you call me a croissant and a sausage!

[GB-man]

[train-time]

Sounds like somebody must be insured to cover these things in the event of damage. What if the car fell off the carrier while in transit. Would be more than a few bucks.

[HHIslander]

If he’s an owner operator, he’s got his own insurance. If he’s an independent contractor, he has a contract with a broker/logistics company and that firm will carry his insurance.

It’s likely that the brokerage doesn’t want to file a claim and is insisting the driver pay for it. Either that or it’s an illegal operation.

Regardless, you’re owed 1900 minimum and need to be made whole. I’d settle for nothing less and kindly emphasize the hit you took on the wheels to the driver.

[Calatrava r]

Accept the money. Hopefully, you will get it.

[superdog]

I told them to let it go.

Maybe I’m a softy. Maybe I’m a sucker. It’s okay. I’m taking in the bad place on a few things lately.

But I keep thinking about this guy having to feed his family. Breaks my heart.

Was it shady? Is something here wrong? Yes.

I should have gone with the guy transporting the SF90. But it was double.

In the end. I’m paying double higher price.

Such is life. Hopefully karma will come back and be my friend.

[rolexgiants]

Originally Posted by superdog

I told them to let it go.

Maybe I’m a softy. Maybe I’m a sucker. It’s okay. I’m taking in the bad place on a few things lately.

But I keep thinking about this guy having to feed his family. Breaks my heart.

Was it shady? Is something here wrong? Yes.

I should have gone with the guy transporting the SF90. But it was double.

In the end. I’m paying double higher price.

Such is life. Hopefully karma will come back and be my friend.

You could have stayed at gurney’s in montauk, and then on the way home pick up the car. Go out on Tuesday and come home on Thursday! Avoid the traffic and have a nice 2 day beach vacation.

Or

Go to the 34th st heliport, and take a helicopter out and drive home.

Next time. Lol

[MrGoat]

Originally Posted by superdog

I told them to let it go.

Maybe I’m a softy. Maybe I’m a sucker. It’s okay. I’m taking in the bad place on a few things lately.

I disagree, “Kindness is loaning someone your strength instead of reminding them of their weakness”.

Being a “softy” and a “sucker” has been a lot more prosperous for me than being greedy and evil.

“Muscle mass does not always equal strength. Strength is kindness and sensitivity. Strength is understanding that your power is both physical and emotional. That it comes from the body and the mind. And the heart.” - Henry Rollins

“Anger and hatred are signs of weakness, while compassion is a sure sign of strength.” - Dalai Lama

“Courage, kindness, friendship, character. These are the qualities that define us as human beings, and propel us on occasion, to greatness.” - R.J. Palacio

*note - I am not condoning the politics or views of any of those I’ve quoted beyond the quotes I have posted here.


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