Paypal Dispute/Claims

[Kapture1]

Hello Folks.

I received an e-mail today from Paypal about my funds being placed on hold for a recent transaction. I faxed them all of the shipping information, ect. They told me that this was NOT buyer initiated... so, what does that mean exactally? Paid with a stolen credit card or something? The guy told me that the transaction had been flaged as possible fraud. Has anyone gone through this before? What should I expect next?

[Kapture1]

Anyone?

[Kapture1]

The funds hit my account on 04/05/2010, and like I said, it wasn't untill today that the hold was placed... after the buyer received the item... after I had withdrawn the funds.

[Brit78]

Oh that sucks Matt. I have never heard of such a thing after the fact like that. Did they take the money back out of your account or anything?

[Kapture1]

Originally Posted by Brit78

Oh that sucks Matt. I have never heard of such a thing after the fact like that. Did they take the money back out of your account or anything?

Thats why Im freaking out... My paypal account shows a -2900.00 balance... apperantly thats what they call putting funds on hold?

[Mosco]

Did you ship to confirmed addy? Was it covered by buyer protection?

[Brit78]

Are you seeing those funds pulled from your DDA account though? Sorry, lol, I'm a banker, DDA = checking account.

[Kapture1]

Originally Posted by Brit78

Are you seeing those funds pulled from your DDA account though? Sorry, lol, I'm a banker, DDA = checking account.

I dont know... not as of yet. This all went down and anything with my checking account takes a few days.

Buyer/Seller protection? I did confirm the address I was sending to through Paypal, not sure if that gives auto seller protection or not.

USPS shows delivery confirmation, and again, this was not buyer initiated. As far as I know, the buyer received the watch, I gave a 3 days money back, after a week, I withdrew the funds. A week and a half later... here I am.

Something really strange tho... Last Friday, I received an email about my Paypal account being suspended due to # of failed logins, assumed that someone was trying to hack my account or something. I was going to take care of that this morning when all this came about.

[Brit78]

Originally Posted by Kapture1

Something really strange tho... Last Friday, I received an email about my Paypal account being suspended due to # of failed logins, assumed that someone was trying to hack my account or something. I was going to take care of that this morning when all this came about.

Log onto your paypal account now and make sure that another credit card or bank account has not been added by someone fraudulant that they could withdrawn funds from your account into. Also, what did Paypal tell you on the phone?

[Kapture1]

Originally Posted by Brit78

Log onto your paypal account now and make sure that another credit card or bank account has not been added by someone fraudulant that they could withdrawn funds from your account into. Also, what did Paypal tell you on the phone?

They checked on their end and was able to pull up the tracking info on USPS, verifing that the package was delivered. I also sent them every documentation I have minus e-mail correspondences with the buyer and photos of me dropping the box off at the post office.

My head was wheeling when I was talking to them on the phone...
I heard the words possible stolen credit card... that was it.

I just checked, nothing different, no new cards or accounts.

[SLA]

Paypal has some strange policies and procedures that they use to handle possible fraud or mistakes. I had a recent incident with them that was resolved within a day thanks to one of their reps who took the time on the phone to really understand the situation. I would call them back and find out what they perceive the problem is, probably as you suggested someone trying to hack your account, not the watch transaction.

[Mosco]

Oh shit... did you follow a link from an email to get into your account at ANY POINT?

[Kapture1]

Originally Posted by Mosco

Oh shit... did you follow a link from an email to get into your account at ANY POINT?

Um, now that you mention it...

I clicked on the like that came from Paypal, heres the body of the e-mail





We are sorry to inform you that your PayPal Account has been suspended.

A high number of failed login attempts have been recorded on your online account.

As a security measure we had to temporarily suspend your account. To restore your account we have attached a form to this email.

Please download the form and follow the instructions on your screen.

NOTE: The form needs to be opened in a modern, javascript enabled, browser
(ex: Internet Explorer 8, Firefox 3, Safari 3, Opera 9).

We apologize for any inconvenience this may have caused. Sincerely, the PayPal security team.

Copyright © 1999-2010 PayPal. All rights reserved.



I clicked on the like for the form, looked down the list to see what I needed, did not have my credit card on me, so I couldnt fill out all the fields and closed it down.

That was the only other e-mail besides the one I received this morning... I log'd into my account through the website.

[Kapture1]

Oh, I also called Paypal on my lunch to see if this, in any way, had to do with the above e-mail about the # of failed logins. The guy told me no, that this was due to recient suspicious activity on the sellers account.

[Mosco]

Change your password IMMEDIATELY. Paypal will NEVER send you an email with a link -that was a phishing scam. Sorry to be the bearer of bad news, my friend.

[Brit78]

Originally Posted by Kapture1

Oh, I also called Paypal on my lunch to see if this, in any way, had to do with the above e-mail about the # of failed logins. The guy told me no, that this was due to recient suspicious activity on the sellers account.

I assume that the seller's account is your account? I wonder what happened that they consider suspicious. The log in attempts?

[thoang]

On occasion, I get emails saying that my account has been suspended for what ever reason. Never ever click on the link provided in the email. I always open a new browser and type in the URL and log in. If the buyer used a stolen or fraudulent credit card, that could explain the hold on your account. Or the buyer could have filed a dispute with the transaction.

[Kapture1]

Originally Posted by Mosco

Change your password IMMEDIATELY. Paypal will NEVER send you an email with a link -that was a phishing scam. Sorry to be the bearer of bad news, my friend.

Greg, here is where the link took me to... This is minus header,footer, Paypal logol, submit button, and boxes for the information that will not copy/paste





Restore Your AccountSecure



You have received this form because your PayPal account has been suspended for security reasons.

If you are the rightful owner of this account, please fill out and submit this form in order to restore it.



Please fill in all the fields.



Full Name


Credit/Debit Card Number


Card Expiration Date
- (mm/yyyy)

CSC What's this?


Billing address:


City:


State/Province:


Postal Code:


Home Phone Number:


Date of Birth:


Mother's Maiden Name:


Social Security Number:(United State Only)


By clicking the button below, I agree to the PayPal User Agreement and Privacy Policy.





Again, I filled nothing in, didnt have my card then. I just went in and changed my password.

And this was not a link in the email, it was as an attachment link kind of thing

[Kapture1]

Originally Posted by Brit78

I assume that the seller's account is your account? I wonder what happened that they consider suspicious. The log in attempts?

Correct. I have no clue. They told me it had nothing to do with the log in attempts. All I know is I logged in today and saw a -2900.00 balance and the dispute over the transaction initiated by Paypal directly.

[Brit78]

Jeez, well keep us posted. Also the "CSC" is probably the 3 digit security code on the back of your credit card, or the 4 digit one on the front of an Amex. I am with Greg on the fact that the email you received was bogus. They would never ask for all of that credit card information. Although it appears unrelated, I'm sure glad you didn't fill it out.

[Rigsby1]

Hi,
Sorry to hear about this problem, we had a radio presenter have this problem about 1 year ago. It was down to a stolen creditcard used by the buyer. Keep trying with paypal and good luck my friend.

[Mosco]

Matt - that's a phishing scam. Log into PayPal directly and change your password.

[Kapture1]

Originally Posted by Mosco

Matt - that's a phishing scam. Log into PayPal directly and change your password.

Done. I emailed Paypal about the possible scam, we'll see what happends there.

[bewithabob]

those are well known phishing scams. to be sure, roll over the link with a mouse, but dont click on it. you will see that it goes to some unrelated address....

[Kapture1]

Originally Posted by bewithabob

those are well known phishing scams. to be sure, roll over the link with a mouse, but dont click on it. you will see that it goes to some unrelated address....

How would it come form the [email protected] email address?

[Kapture1]

C:\Documents and Settings\xxxxxxx\Local Settings\Temporary Internet Files\OLKxx\Your Account Has Been Suspended1.html

This was the attachment link on the e-mail I received. I clicked on it again to get the address... Can anyone explain what this does? This is my freaking temp internet files.....I did click it open, have sinced changed my password, but WTF?!

[gt3pilot]

Originally Posted by Kapture1

How would it come form the [email protected] email address?

The have code to make it look like it's coming from Paypal. It's a long time scam. If they (the real Payapal) haven't taken the money out of your bank account that's tied to your Paypal account, I suggest you move it to another account ASAP.

[Kapture1]

UPDATE:

Looks like Im out everything... my watch... over 2900 dollars... everything

[Kapture1]

They told me that buyer used a stolen credit card. Is there anything I can do about reporting my serial number to Rolex as stolen?

[User Name]

How did u sell the watch, thru trf or ebay? I always send the fake emails to paypals phishing email account. Hopefully you won't be out everything.