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9 January 2013, 02:48 AM | #31 |
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hideous, and clearly nowhere near like new, but why would you buy without seeing photos first?
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9 January 2013, 02:53 AM | #32 |
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No!.
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9 January 2013, 02:58 AM | #33 |
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I did see photos, non of them showed this
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9 January 2013, 03:00 AM | #34 |
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Based on your explanation of the listing, and their "like new" statement, I would say they misrepresented it.
As for the remedy, I would pause and take inventory of your options - starting with "How do you want this to resolve to your best outcome?" Sending it back could incur some restocking/duty chargebacks/shipping costs that you are not aware of. Remember you're dealing with a company that already said this was "like new". SO comb their website to understand their policies and the fees involved with a return. I presume you used a credit card. If so, the sales price was denominated into some currency other that British Pounds. Now the exchange rate could be different and to your detriment. Plus the CC company may be charging you fees per transaction - including the refund. Lastly, keep a professional bearing in all written or verbal communication. I believe your best route is to ask for an "accommodation" for the bracelet condition being "worn". Ask for them to give you a credit equal to a local watchmaker's reasonable polishing charge. This way you keep the good deal you wanted and get the "like new" piece you expected.
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9 January 2013, 03:08 AM | #35 |
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Unacceptable. Did they email you pictures prior to purchasing?
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9 January 2013, 03:09 AM | #36 |
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you need to do something about this. No way would I accept that. e-mail them the pictures and ask for an explanation.
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9 January 2013, 03:17 AM | #37 |
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If they represented that watch as like new then I would be on the phone in a minute and demand either a full refund or a discount off the price you paid.
The shop shoe be ashamed that they described that watch like new. It is far from it. Like others have said though, the marks on the bracelet will be put on there by you in a matter of a few months of you wearing it. I think the point here is that they misrepresented the condition of the watch. Good luck
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9 January 2013, 03:20 AM | #38 |
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Yeah no way "like new". I'd say those are normal, good condition scratches which you would accumulate anyway.
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9 January 2013, 03:54 AM | #39 |
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Hell no!
Experienced the same myself in the past. Hope everything works out for you.
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9 January 2013, 04:11 AM | #40 | |
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Quote:
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9 January 2013, 04:37 AM | #41 |
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Send that sh!t back!
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9 January 2013, 04:41 AM | #42 |
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You should enjoy the the watch, not thinking about polishing, etc. Return
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9 January 2013, 04:43 AM | #43 | |
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On the flip side Mickey did raise a point with depends on how much you paid. If it was $2k or below then fine... Good luck and keep us posted!
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9 January 2013, 04:49 AM | #44 |
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What the hell would've turned up if you bought a "slight wear" condition watch?!?!
Sent from my iPad using Tapatalk
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9 January 2013, 04:53 AM | #45 |
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If you would like it re-furbed, drop me a pm.. I know the best guy to do it in the country!!.. Your watch would come back AS NEW!
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9 January 2013, 04:57 AM | #46 |
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I paid 400 euro less than what I can get a brand new one for. but I thought, it's a 2012 watch in like new condition, I'll save 400 euro !!! Should've gone new.
The seller has now agreed to send FedEx to collect the watch & send me a refund, I paid by bank transfer so I'm sure I will have incurred some fees. As yet though the seller has not confirmed the value of the refund, I think shipping is around 60 euro each way so I don't know if he intends to deduct this from my refund. He has told me that he made a mistake, he had 2 watches, but he had already sold the like new one. Due to this being 100% the sellers fault & 0% my fault I feel it would be unfair to expect me to pay the shipping, I'll keep you posted |
9 January 2013, 05:03 AM | #47 |
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If I knew it was like that then no problem but since it was described as new I would send it back
Rich
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9 January 2013, 05:59 AM | #48 | |
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Quote:
HAGOne |
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9 January 2013, 06:02 AM | #49 |
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Definitely not like new. Send it back or get some money credited back.
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9 January 2013, 06:05 AM | #50 |
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Send it back, I wouldnt even want it rebrushed.
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9 January 2013, 06:08 AM | #51 |
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No way would I reward someone's bad behavior. Send it back to make a point.
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9 January 2013, 06:08 AM | #52 | |
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You have zero leverage if he has the watch and can unilaterally control the amount to be refunded. Just
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Does anyone really know what time it is? |
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9 January 2013, 06:18 AM | #53 | |
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At the moment I am struggling to get a commitment from the seller as to how much I will be refunded, I have a feeling it will be what I paid less about 120 euro for delivery & subsequent collection !!! If this happens I will name & shame them (I'm not into bad mouthing anyone but fair is fair !!! ) |
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9 January 2013, 06:20 AM | #54 |
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Return ASAP
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9 January 2013, 06:25 AM | #55 |
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I would not accept that, that is not "like new".
If they had simply said, in worn condition...then sure. No acceptable. |
9 January 2013, 06:25 AM | #56 |
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That is not "like new". Hope the issue is resolved to your satisfaction.
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9 January 2013, 06:31 AM | #57 |
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No way. Keep us posted on the full refund
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9 January 2013, 06:42 AM | #58 |
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That's "used" and not "like new"
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9 January 2013, 08:12 AM | #59 | |
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For the record I wouldn't mind such scratches but I'll agree that at this point it was not described properly. It seems like it was a mistake by the owner which he, at least, recognized and stood up for so I can only look forward to the conclusion.
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9 January 2013, 08:21 AM | #60 |
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That is not "like new" and although you may accumulate those scratches yourself within a month or so, I certainly don't fault you for feeling like the condition was misrepresented. I would raise the issue.
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