I feel bad...I keep going to the AD

[Rags]

Show the AD a post from a trusted seller & see if he can match the price or at least come close.

[Fleetlord]

Originally Posted by Desibaba

Its not as "Harmless" as some of you who have never worked in sales think. Every time you see a customer in most sales jobs counts as an "Up". In a slower business you might be the only person that sales person might see for that entire work shift. Not only does it hurt their closing percentage (for which they get crap from the managers) but you probably took away any chance of them making any money that day if they are commission only because now the other sales people will take turns seeing other walk in customers. Just like you wouldnt spend all day at a car dealership only to buy a car from Craig's list after wasting the salesman's time.

This is EXACTLY what is happening in most AD's.

When you walk into an AD, you become an "UP". The salesperson is essentially assigned to you until you either buy something or leave.

The salesperson has to wait another rotation to have an opportunity to sell again.

It might not happen again the entire day....so being a tire kicker with no intention of buying is a COMPLETE waste of someone's time.

If you want to buy from a TRF, buy it.

If you don't like it after you buy it..sell it yourself. That's the "cost" of the lower price....the hassle.

Stop playing games with peoples time.

[LuminousMaximus]

Thank you for all of your personal comments on how you would conduct yourself at an AD with a similar situation. But, as you can see by all the comments, there are as many different way to handle it as there are ROLEX Watches.

I have come from frugal means, and in the far away past, there wasn't an option. If I wanted nice things, I would have to buy used, and if I wanted to get top dollar, I would have to sell my items myself.

Boy wouldn't it be nice to roll into the Porsche Dealership, with your Old BMW M Clunker and fly out of that dealership, like Bill Cosby at a Police Convention, with a new GTS 911 991... All this while your wearing your New, purchased from the AD, 116618 Blue Face?

Yes Sir, indeed it would. But, I have to come back down to reality and realize that I will have to continue going to the AD to simply try on watches, and purchase used, from our Beloved sellers here on TRF.

I do make them laugh, and I have taken a few Gold pieces to be repaired. One of which is the barrels attached to the bracelet and head on the Solid Gold Omega in my signature. That was like $250. And, a Necklace, and Diamond Bracelet.

So, I guess I'm good. Crisis Avoided...Thanks TRF for making me feel whole again...

[SeaAndSky]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Yup. Seems like pretty simple common sense to me. I would never do that.

[brandrea]

The prices I get from my AD are very similar to what I see from trusted sellers here.

[Pringle]

I made loads of visits to my AD before buying my Sub. I admit that I nearly bought from a cheaper grey source but in the end the AD had the best "feel" and the price was competitive.

It is hard to explain but i did not want to feel I was buying a Refridgerator on line.

I will go back to that AD for my next Rolex watch and I suspect they may do a decent price.

[the_Hunter]

I felt bad about this until I got a piece in from a trusted seller that had a warranty card from one of the ADs I go to to try things on. I wanted to buy from them but they refused to give any discount.

[Mr. K]

Originally Posted by Fleetlord

Stop playing games with peoples time.

This was it for me. I felt always bad.

The sales people knew I liked watches, knew I was knowledgeable, and knew I wanted the watch. They just did not know I had no intent of buying from them.

Always felt like I was leading them on or playing with them. So now I only look through the glass or look online if I have no intent on buying from that AD.

[BuddaLun]

A lot of love for the AD and the sales staff in here. I see nothing wrong with "kicking tires" on occasion. As long as you're not rude and honest about your situation I see no ill.

[Fleetlord]

Originally Posted by LuminousMaximus

Thank you for all of your personal comments on how you would conduct yourself at an AD with a similar situation. But, as you can see by all the comments, there are as many different way to handle it as there are ROLEX Watches.

I have come from frugal means, and in the far away past, there wasn't an option. If I wanted nice things, I would have to buy used, and if I wanted to get top dollar, I would have to sell my items myself.

Boy wouldn't it be nice to roll into the Porsche Dealership, with your Old BMW M Clunker and fly out of that dealership, like Bill Cosby at a Police Convention, with a new GTS 911 991... All this while your wearing your New, purchased from the AD, 116618 Blue Face?

Yes Sir, indeed it would. But, I have to come back down to reality and realize that I will have to continue going to the AD to simply try on watches, and purchase used, from our Beloved sellers here on TRF.

I do make them laugh, and I have taken a few Gold pieces to be repaired. One of which is the barrels attached to the bracelet and head on the Solid Gold Omega in my signature. That was like $250. And, a Necklace, and Diamond Bracelet.

So, I guess I'm good. Crisis Avoided...Thanks TRF for making me feel whole again...

It appears as if you have wasted our time as well...

You seem to be frugal with YOUR money, but a spendthrift with OTHERS time and efforts.

I'm surprised the dealer hasn't caught on and stopped playing your game...A lot of AD's I know would...

[Fleetlord]

Originally Posted by BuddaLun

A lot of love for the AD and the sales staff in here. I see nothing wrong with "kicking tires" on occasion. As long as you're not rude and honest about your situation I see no ill.

Why shouldn't there be?

[Chadridv]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

[SeaAndSky]

Originally Posted by BuddaLun

A lot of love for the AD and the sales staff in here.

Am I missing something? Why should I have a negative attitude towards ADs? I'm glad I bought my watch at a family owned business. As I get closer to buying my second Rolex I'm fairly certain King's Jewelers will get my business again. I gladly pay more to support local brick and mortar stores.

[locutus49]

I went to my AD to try on a platona and they did not have one and took my name and said they would call when they got one.

OCROLEXGUY had one and sold it to me at a fraction of the retail price. I have no problem wearing it into that AD as they lost any chance of selling one.

[LuminousMaximus]

Originally Posted by Fleetlord

This is EXACTLY what is happening in most AD's.

When you walk into an AD, you become an "UP". The salesperson is essentially assigned to you until you either buy something or leave.

The salesperson has to wait another rotation to have an opportunity to sell again.

It might not happen again the entire day....so being a tire kicker with no intention of buying is a COMPLETE waste of someone's time.

If you want to buy from a TRF, buy it.

If you don't like it after you buy it..sell it yourself. That's the "cost" of the lower price....the hassle.

Stop playing games with peoples time.

Hold on 1 Second my flame throwing friend... You are not looking at the Grand Scheme of things. I would only say that you are not looking at how it all actually works.

I DO BUY used Rolex watches and, where do you think those used ROLEX watches come from...? Exactly, They come from Sellers who might have bought new. These sellers want to become New buyers again and could possibly go to the AD again for their NEW Purchase. But first, what do they have to do? They have to sell their used pieces, and that's where I come in...

I mean If everyone only Buys New and they keep all their original purchases, why do we have soo many Used ROLEX here on TRF?

I would say that if your Remotely interested in watches at all and your going to the AD to try them on, that is great! Because, if we all loose interest in automatic watches, AT ANY LEVEL, or the new generation can't r doesn't want to afford them, the entire industry could be at risk... And why, because you scared away all the people who may not BE BUYERS TODAY...

One day I will be the Guy purchasing from the AD, and he will be happy that I'm still interested in automatic watches...

[RolexAuthority]

Go back and say this time you really want to buy then try it on n say oh darn!

[Desibaba]

Originally Posted by Chadridv

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

That sounds awesome on paper but in reality when you sit down with your sales manager for your monthly evaluation and they see that you have seen way too many customers but didnt "Close" enough (Every industry is different but in the car business if we see 3 customers we are expected to sell one car) then it definitely doesnt make you look good. So yes at your Mom n Pops place its great to provide that kind of customer service but ask someone who works at Mayors or another big retailer as to how it looks if they see 250 customers in a month and only close 30-40 of them. Chances are they wont be employed there for too long. We are constantly told that it costs the company a lot of money in advertising and marketing for each customer who walks in through the door so if you arent closing enough customers they dont want you there.

[Fleetlord]

Originally Posted by Chadridv

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

Tell this to the salesperson who's up got wasted by the repeat SERIAL Browser, when the very next customer came in and was helped by the next salesperson whose UP it is and that customer BOUGHT a SMURF Submariner @ retail....

The people who work at AD's don't work for Rolex, so they don't get paid to waive the flag. They get paid to sell.

[SeaAndSky]

It's odd that any of you defend this kind of behavior. Isn't it crystal clear that it's behaving badly to go to a merchant to try things on with no intention of ever buying them there?

[LuminousMaximus]

Oh and Fleetlord, I do see that your not a Pledge member here on TRF.

Where's your support...?

[SL BRABUS]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

Tips the guy or give a gift card.....

It worth it......

[Fleetlord]

Originally Posted by LuminousMaximus

Hold on 1 Second my flame throwing friend... You are not looking at the Grand Scheme of things. I would only say that you are not looking at how it all actually works.

I DO BUY used Rolex watches and, where do you think those used ROLEX watches come from...? Exactly, They come from Sellers who might have bought new. These sellers want to become New buyers again and could possibly go to the AD again for their NEW Purchase. But first, what do they have to do? They have to sell their used pieces, and that's where I come in...

I mean If everyone only Buys New and they keep all their original purchases, why do we have soo many Used ROLEX here on TRF?

I would say that if your Remotely interested in watches at all and your going to the AD to try them on, that is great! Because, if we all loose interest in automatic watches, AT ANY LEVEL, or the new generation can't r doesn't want to afford them, the entire industry could be at risk... And why, because you scared away all the people who may not BE BUYERS TODAY...

One day I will be the Guy purchasing from the AD, and he will be happy that I'm still interested in automatic watches...

"Huh"

You asked the question and here is my answer..

Dude, just stop playing the AD. You stated you have no intention of buying from them, so stop bothering them...

There is a reason why you started this thread....It's got to be embarrassing at this point, that's why you asked if you should go to another dealer...

If you need to buy used Rolexes than feel free to buy them from TRF dealers. If you get it and don't like it, just sell it or exchange it with them if they allow for it. The hassle is the cost of the lower price...

[Fleetlord]

Originally Posted by LuminousMaximus

Oh and Fleetlord, I do see that your not a Pledge member here on TRF.

Where's your support...?

I guess it went to the AD's I bought my new Rolexes from, Sporto..

I don't waste AD's time. I'm never embarrassed or "feel bad" to show my face there....Maybe one day you can say the same.

[Submariner2015]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

People window shop all the time--at the end of the day, most consumers (most) want the lowest price for any particular item (all other things being relatively the same regarding the product) and so there is nothing wrong with trying on or looking at a product only to buy it somewhere else...this is consumerism and you shouldn't feel guilty about it

[Fleetlord]

Originally Posted by SeaAndSky

It's odd that any of you defend this kind of behavior. Isn't it crystal clear that it's behaving badly to go to a merchant to try things on with no intention of ever buying them there?

It's very puzzling indeed...

[Submariner2015]

Originally Posted by T. Ferguson

This is not unique to Rolex dealers...

I saw an interview with the Best Buy CEO (I think it was) a few years ago on a TV show about this and he said they were still quite happy to have people come in their stores and give them a shot at the business. They feel they add value and service and customers will come to see that, but they won't if they never come into the store at all.

I know the feeling. They are very nice people in my local AD. I rarely try on watches, just come in to look around and discuss the new releases with them. But I'm friendly and don't commandeer everyone's time and attention. I certainly don't interrupt anyone who's with another customer. Frankly, if you're courteous and friendly most ADs probably appreciate the traffic in their store.

This

[superdog]

Originally Posted by Chadridv

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

Very well said.

Personally, I've gone into AD's with no intention of buying.

But after a great experience I've walked out with a watch. A sales persons job is to MAKE the sale. If they can't handle it, get out of sales.

Fact, not everyone coming into a store is going to make a purchase.

[Chadridv]

Originally Posted by Desibaba

That sounds awesome on paper but in reality when you sit down with your sales manager for your monthly evaluation and they see that you have seen way too many customers but didnt "Close" enough (Every industry is different but in the car business if we see 3 customers we are expected to sell one car) then it definitely doesnt make you look good. So yes at your Mom n Pops place its great to provide that kind of customer service but ask someone who works at Mayors or another big retailer as to how it looks if they see 250 customers in a month and only close 30-40 of them. Chances are they wont be employed there for too long. We are constantly told that it costs the company a lot of money in advertising and marketing for each customer who walks in through the door so if you arent closing enough customers they dont want you there.

Originally Posted by Fleetlord

Tell this to the salesperson who's up got wasted by the repeat SERIAL Browser, when the very next customer came in and was helped by the next salesperson whose UP it is and that customer BOUGHT a SMURF Submariner @ retail....

The people who work at AD's don't work for Rolex, so they don't get paid to waive the flag. They get paid to sell.

ALL major issues with the sales industry in general. I know many work in this field and I know they bust their asses and work hard, but frankly it's archaic. I bought two cars in the past 6 months and for both cars (1 american and 1 german) the process was excruciating.

Can't wait till it's legal for all American auto manufacturers to sell exactly as Tesla does (see image).

As for Rolex, every other day there is a thread on here about how some sales person who didn't know *hit about watches tried to sell them hard, provide information that makes no sense and overall ruin what should be an awesome experience.

90% of the time I go to look at watches, I just wish the security guard could show me the watch, cause I end up knowing much more than the sales person anyway, and frankly they end up wasting my time. When I look at a watch, I don't need to sit there for 30 minutes with them and hear their shtick. What I need is to handle the watch, try it on the wrist, look it over for 3 minutes and learn what their real best price is. But for some reason, every time I try on a watch I find myself trying to figure out how to escape.

I believe (and hope) one day there will be a way to employ sales people, provide good incentives, not hang commission and job-loss threats over their heads for them to perform, and for enthusiasts and customers to enjoy the shipping experience and ultimately buy more watches (or cars).

[DaveDhc]

Originally Posted by LuminousMaximus

I feel bad...I keep going to the AD
and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

You asked what you should do. Based on your posting, I'd say that you feel bad about wasting the time of an AD since you buy from TRF. I am assuming this is what you meant. If so, I agree with your feeling about wasting the time of a sales person.

I bought Daytona from an AD and have been back a couple of times. I have no intention of buying another Rolex from them. So when I am in their shop and see interesting watches, I would never ask to try one on. For me it feels fundamentally wrong to take someone else's brand new watch out of a case, handle it, get the oil from my hands all over it, possible introduce micro scratches on it, wind it ....

I have only gone back to the AD for business related to my first purchase. I only discretely look at his watches in the case. I try to be respectful of other people's time and energy. It is a value I live by.

Back to the original question. Since you say you feel bad about something your are doing, maybe an evaluation of your own personal values with respect to this behavior may help you decide how to act.

[charger]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Agreed.