Is my Wolf watchwinder broken?

[CharlesGenta]

I bought a Wolf Heritage watchwinder a few weeks ago. Everything worked smoothly in the beginning.

Lately I noticed one of the winders started working erratically. It would turn until it reached a certain placement, and then it would shake and "jump" as if trying to get over a track that it got stuck in.

Is this normal (easily self-fixable) or should I get a replacement (bought from Amazon in less than 30 days)?

[Tony64]

Originally Posted by CharlesGenta

I bought a Wolf Heritage watchwinder a few weeks ago. Everything worked smoothly in the beginning.

Lately I noticed one of the winders started working erratically. It would turn until it reached a certain placement, and then it would shake and "jump" as if trying to get over a track that it got stuck in.

Is this normal (easily self-fixable) or should I get a replacement (bought from Amazon in less than 30 days)?

Doesn't sound good, but Wolf has excellent customer service and I'm sure that they will make this right for you.

[CharlesGenta]

Originally Posted by Tony64

Doesn't sound good, but Wolf has excellent customer service and I'm sure that they will make this right for you.

OK so definitely its not "normal". Thanks!