RSC Dallas condition report

[DJExplorer]

I just wanted to see if anyone has had a recent service/warranty repair with Dallas RSC.
My 7 month old Submariner 114060 is with them and on the initial report they are saying the bezel is scratched, the bezel insert (ceramic) is lightly scratched, the bracelet and case are scratched.
This is most definitely not the case as the watch has been worn a handful of times and is most definitely not scratched on the bezel insert.
Is this just a way of covering themselves incase they scratch anything?
I'm a bit baffled and shocked at how they described it.

[zaydans]

I wouldn't be too concerned. When RSC NY had my GMT they recommend replacing the bezel insert and crystal because of microscopic scratches. Looks fine to me. I think this is a standard thing with them. If you can't see them I wouldn't bother!!

[GerardoG]

The are just playing it safe. Not because they will scratch, but if they say 'no scratches' and the owner finds even minute scratches, it would be the RSC's problem.

[Bma]

Originally Posted by DJExplorer

I just wanted to see if anyone has had a recent service/warranty repair with Dallas RSC.
My 7 month old Submariner 114060 is with them and on the initial report they are saying the bezel is scratched, the bezel insert (ceramic) is lightly scratched, the bracelet and case are scratched.
This is most definitely not the case as the watch has been worn a handful of times and is most definitely not scratched on the bezel insert.
Is this just a way of covering themselves incase they scratch anything?
I'm a bit baffled and shocked at how they described it.

I just had my BLNR serviced with RSC Dallas and the watch's initial assessment was similar to yours despite being in great condition. My watch was returned a few weeks later in similar physical condition as when I sent it in. I can not see the scratches on the bezel and crystal that they described.

[NeoAnderson]

Whats the charge for replacement ceramic insert? Mines has a slight scratch.

[masyv6]

Originally Posted by GerardoG

The are just playing it safe. Not because they will scratch, but if they say 'no scratches' and the owner finds even minute scratches, it would be the RSC's problem.

x2.

I'd imagine this is a liability concern on their end.

[brandrea]

It's good practice to photograph your watch prior to sending it in. Then you have a frame of reference. I'm sure they are describing exactly what they see under lab conditions.

[gossbeau]

Originally Posted by Bma

I just had my BLNR serviced with RSC Dallas and the watch's initial assessment was similar to yours despite being in great condition. My watch was returned a few weeks later in similar physical condition as when I sent it in. I can not see the scratches on the bezel and crystal that they described.

[RichM]

My BLRO just passed through there last November. My report said the same things. They must look at them through a microscope. Don't worry about it.

[DJExplorer]

Your responses all sound valid.
I had thought that they were "covering themselves" and just found it a bit shocking about light bezel insert scratches on a ceramic insert.
I took a video of it before I sent it in of all angles and areas.
I trust them and they say it will be back end of March due to being closed for a week in March for "process changes"
I guess this may be newer test equipment for the higher standards? I don't know. :-)

[tomchicago]

But Rolex marketing says it's impossible to scratch ceramic!!

[Juantxo]

Originally Posted by DJExplorer

I just wanted to see if anyone has had a recent service/warranty repair with Dallas RSC.
My 7 month old Submariner 114060 is with them and on the initial report they are saying the bezel is scratched, the bezel insert (ceramic) is lightly scratched, the bracelet and case are scratched.
This is most definitely not the case as the watch has been worn a handful of times and is most definitely not scratched on the bezel insert.
Is this just a way of covering themselves incase they scratch anything?
I'm a bit baffled and shocked at how they described it.

Don't fret. They are looking at your watch thru a a magnifying glass. It's their duty to report whatever they see. Simply respond that you don't want your watch polished. The Dallas RSC people are good people.

[padi56]

Originally Posted by NeoAnderson

Whats the charge for replacement ceramic insert? Mines has a slight scratch.

Around $370-$400 one of the many downsides of ceramic.

[azguy]

why is the watch there

[padi56]

Originally Posted by tomchicago

But Rolex marketing says it's impossible to scratch ceramic!!

They most certainly do not state its impossible to scratch.

[handsfull]

Originally Posted by DJExplorer

.......
This is most definitely not the case as the watch has been worn a handful of times and is most definitely not scratched on the bezel insert.
Is this just a way of covering themselves incase they scratch anything?
I'm a bit baffled and shocked at how they described it.

Originally Posted by GerardoG

The are just playing it safe. Not because they will scratch, but if they say 'no scratches' and the owner finds even minute scratches, it would be the RSC's problem.

Originally Posted by masyv6

x2.

I'd imagine this is a liability concern on their end.

As stated above....It's basically Rolex flat out lying about the condition to cover their a** when they scratch the watch (and they do...more often than not). I've sent in brand new watches for warranty repair (yes, with the stickers intact), and they describe the watch as having scratches. Seriously. It's the wrong way to handle your business and it's just another reason why I never use RSC to service my watches. YMMV


Edit: and yeah, that new watch came back with stickers removed and watch all scratched up (just like they 'predicted'!)

[Flstfirider]

it is standard practice for RUSA and other manufactures to describe the condition of watches that you might describe as lightly worn in much harsher terms that read like the watch was drug across concrete.

So, their description is pretty standard.

[Flstfirider]

it is standard practice for RUSA and other manufactures to describe the condition of watches that you might describe as lightly worn in much harsher terms that read like the watch was drug across concrete.

So, their description is pretty standard.

[DJExplorer]

Originally Posted by azguy

why is the watch there

It started to suddenly gain 35 seconds in 12 hrs, but not consistently.
It would gain 10 seconds in one hour, then be fine for a few hours.
It only seemed to happen at full wind while wearing and active.
Layed it down and it gave 46 hrs of reserve and gained around 3 seconds.
So strange.
Someone mentioned that something could be loose inside, or that the mainspring wasn't slipping inside its barell correctly when it is riding to its next notch.
Both seemed logical....maybe.
Its not worn much and when it is, I fully wind it to the point of the mainspring protecting itself.
RSC said end of March and said its going to be a full movt service and de-magnetization compliments of them.
We shall see.

[fiftywattmafia]

Originally Posted by handsfull

As stated above....It's basically Rolex flat out lying about the condition to cover their a** when they scratch the watch (and they do...more often than not). I've sent in brand new watches for warranty repair (yes, with the stickers intact), and they describe the watch as having scratches. Seriously. It's the wrong way to handle your business and it's just another reason why I never use RSC to service my watches. YMMV


Edit: and yeah, that new watch came back with stickers removed and watch all scratched up (just like they 'predicted'!)

Who services your watches?

[handsfull]

Originally Posted by fiftywattmafia

Who services your watches?

An independent with a Rolex parts account.