Am I being awkward with Rolex Geneva?

[T01]

Originally Posted by Maiden

Quite normal, my two modern subs often take 20 to 30 winds before the second hand moves.

x2

[Amg7861]

Originally Posted by beshannon

It does not have to be opened.

Wind it fully, wear it or return it. There is nothing wrong with it.

Like I’ve said I’ve wound it fully- still remains stuck after screwing crown back in.
I’m in a part of the world where the AD accepts returns within 15 days. Whilst still new its well passed that.

[sco]

Sounds strange... This is a clear case of let the watchmaker look at it, or deal with it the way it is.

I'd have them take a peek (yes I know your watch cost $8,000.00, as you have mentioned it several times) and get it fixed.

[kauffee]

Originally Posted by Amg7861

Why should I have to make a habit of it?
Like I said I get the feeling they will not entertain a return.

They won't return or exchange it. You have a whole forum full of knowledgeable Rolex owners telling you there is nothing wrong with your watch. Why are you having so much trouble accepting that? If you don't want to give it a little shake to get started, then sell the watch. It isn't for you.

[beshannon]

Originally Posted by kauffee

They won't return or exchange it. You have a whole forum full of knowledgeable Rolex owners telling you there is nothing wrong with your watch. Why are you having so much trouble accepting that? If you don't want to give it a little shake to get started, then sell the watch. It isn't for you.

Agreed.

The OP will never be happy, best to sell it now and move on.

[AK797]

If you are winding 30,40 times and it's still stuck then send it in and have it looked at, warranty is not voided if RSC do it. Every Rolex I have had has started in less than 10 turns or a quick shake.

[Mephist]

If I understand it the problem is that you have to give the movement a swirl to get it started after winding it? And this is the only problem?

To me this is not a problem at all. This has been the case with all the five Rolex's I have owned and every other automatic watch. However I never give them 20 or even 40 winds as instructed. I give them maybe 5-10 and then slap that thing on my wrist, give my wrist a little shake and it is all good to go!

So to your question "Am I being awkward with Rolex Geneva?" I would say yes. However if Rolex states their watches will automatically start after 30 or 40 winds then by all means stand your ground and demand they fix this. But I would guess you would have to let them open the case. I also cannot see any problem in letting them open the case? It is like letting a mechanic open the hood of your car. Hard to fix what's wrong with just staring at it.

But if it was me. I would just wind it 5-10 times, slap it on, give it a little shake and get on with my life.

Good luck what ever you choose to do

[hambone1983]

there is nothing wrong with the watch. The problem is with the owner. Replace the defective part.

[Speedbird-1]

Originally Posted by Amg7861

Mines a new watch- never been serviced
Booklet tells me to wind 30 times
Doesn’t say anything about having to put it on immediately- what if I set the watch down after having wound it and screwed the crown back in? It still remains stuck

I bet you're not even from NZ either, are you?

I'm no expert, but I think it needs a fresh battery.............. honest!


I may be totally wrong here, but you give the impression of being highly agitated,
which is kind of understandable.
Take the watch back to the AD, tell them NOT to take the back off without letting you know what their diagnosis is.
Then, you can decide to have your money back or let them fix it.

Best of luck.

[Richard Carver]

My 1991 EXII has done that I suppose for 27 years, it's certainly done it for the 4 years I've owned it. I've never worried about it. It's like the side draft SU carburetors on a 1969 MGB GT; some things in life just suck.

[Seibei]

Are you swirling it in the right direction?

Clockwise if you are in the northern hemisphere and counter clockwise if you are in the southern hemisphere?

[Rashid.bk]

Originally Posted by beshannon

The spring does not have enough amplitude to start.



https://www.watchtime.com/reference-...ary/amplitude/

You are overreacting.

Wind the watch 40 FULL turns of the crown and wear it.

Yes. This. twenty isn't enough. Twenty tickles my Rolex and I'll be lucky if they move....approaching 30 turns, the heart starts beating.

[jon_jon]

A few questions to OP.

1) Why didn't you take the watch to the AD where you bought it from? If the watch is that new, the AD may help you more than taking it directly to a RSC.

2) Why don't you let the RSC open up the watch and figure out if there is anything wrong?

If you indeed want a refund, it will be between you and the AD and the local law for returns and refunds. The law will be different in the EU vs the US vs elsewhere in the world.

[t65tampa]

Yes, maybe you're overthinking things a little. From a completely unwound state, wind the watch more than you think you need to wind it (can't over-wind) and give the watch a little jiggle to make sure the movement is running. Yes, you purchased an $8K watch, but it still just a mechanical device, albeit a very complicated one. Moving the watch a bit to get it running after a windup from it being dead is pretty normal.

Maybe part of your frustration might be a little buyer's regret? You've got a beautiful watch that is going to give you years of service. Enjoy it!

[BlakeA]

[QUOTE=Richard Carver;8874237]My 1991 EXII has done that I suppose for 27 years, it's certainly done it for the 4 years I've owned it. I've never worried about it. It's like the side draft SU carburetors on a 1969 MGB GT; some things in life just suck.

I had SU side draft carbs on my Volvo 122. Never had a single problem with them. I think your issue was that they were on an MGB

[Chester01]

Originally Posted by Amg7861

Hi Chester01. Seriously, it bugs me that it has to be opened up so early on. In 5-10 years time for a service fair enough. It literally did this out of the box. None of my other pieces do this!

Listen, I get it. I purchased a NOS navitimer 2 years ago and found it was running outside COSC guidelines within the first 2 days and sent it back. It was opened up and corrected. Given the price of these watches we buy, one would expect that things like this are detected in final check before shipping. But when. Watch sends out 800,000+ watches yearly, I would venture that their quality checks are overall very good. Your case sounds like an anonomly, but the only way to have piece of mind is have it looked at.

I have owned many rolexes and other high end watches in the past 25 years, and can tell you they all ran within COSC spec for 10 years+ and in the case of my 16610 18 years without service. In the end, the watch will be opened, corrected, and you will enjoy it. Best of luck

[hhwc]

My Explorer I does it too.

[904VT]

Originally Posted by Amg7861

Like I’ve said I’ve wound it fully- still remains stuck after screwing crown back in.
I’m in a part of the world where the AD accepts returns within 15 days. Whilst still new its well passed that.

If you don’t feel the clutch slipping and the tension of a fully charged mainspring, then it’s not fully wound. Not saying you’re not experiencing that, but you have yet to confirm specifically. If you do experience this and it’s still not running, then that’s when it’s time to service under Warranty. Can’t be any more simple than that.

[Richard Carver]

Originally Posted by BlakeA

I had SU side draft carbs on my Volvo 122. Never had a single problem with them. I think your issue was that they were on an MGB

Absolutely no question about it, the MGB was a nasty little car. I thought about regaling you with tales of horror involving SU carbs and cold winter winds or the mystical, elven properties of Lucas electrics but even remembering that car brings forth fires of hatred best left in the mists of time.

1969 MGB GT Satan's chariot.

(not mine, mine wasn't this pretty)

To keep on topic, here's something from 1969 that does work. :)

1969 1603

[SamP]

I’ve not read any replys, but my take is you should allow Rolex to do what they suggest - ie open the back.
They don’t owe you a replacement watch.
Say you bought a new Mercedes and something was wrong, no5 majorly - but still wrong.
Do you think they would swap it out for another?
Move on.

[Bobby T]

Originally Posted by Amg7861

Thanks for your reply. I just don’t see why a new 8 grand watch should be opened up for adjustment barely a few weeks after ownership. I specifically bought a Rolex to avoid this!

Are you diving with watch??? I don't thinks so. Why are you so insistent on RSC not opening up the watch.....what do you think will happen if they do??? Fix it, perhaps??

[jason10mm]

I noticed this (post wind shake to get it running) with my new to me 14060M and it had just come back from RSC service. Glad to hear it is a common trait and nothing to worry about!

[exador]

Interesting post. I own four automatic Rolexes and none require a shake to start. How do you check if your watch is running to COSC specs if it requires a shake after hacking?

[HogwldFLTR]

Originally Posted by MonBK

.

[lenfried29]

Originally Posted by 904VT

If you don’t feel the clutch slipping and the tension of a fully charged mainspring, then it’s not fully wound. Not saying you’re not experiencing that, but you have yet to confirm specifically. If you do experience this and it’s still not running, then that’s when it’s time to service under Warranty. Can’t be any more simple than that.

I agree. With my new 2 watches when I pull crown to position 1 for winding the mechanism didn't engaged(clutched) for winding power reserve. This was happening for a couple of weeks after I purchased the both watches. Now it all good.

OP to insure mechanism is clutching just turn the crown counterclockwise then clockwise again. you need to feel little resistant when winding the watch. I'm not suggesting you don't know it, just try to help. Maybe there's a simple solution.
If you've done this and it's still not working for you, I would go to AD and complain about it. Perhaps demanding refund or new watch. Good luck with your new watch.

[bp1000]

Can’t really add any more useful advice

Some of mine stick. Both datejusts actually.

My subs and gmts all get going with 12-15 full winds. Clockwise.

By that I mean you give it a full clockwise revolution as determined between your fingers. It’s fully wound at 40.

These modern movements don’t produce resistance like some do when approaching a full wind but you should be able to detect some resistance when winding.

Providing your giving it 20 full winds and it is still not starting, especially by 40 I would want it looking at too. I’ve had plenty of watches and some occasionally need a shake but if it’s every time (providing it’s wound correctly), it’s not operating as intended.

[Harry-57]

If the OP is winding it fully, until slip is felt, putting it down for a few hours (not days) and coming back to a stuck watch, that doesn't sound right at all. Let them open it up. It might bug you as a concept but surely it will bug less than a watch which apparently doesn't work properly?

If I had a watch that needed shaking to start after a full wind I would conclude it was time for a service. I wouldn't mind a shake to start watch, but not if it stopped after a full wind, if put down for a couple of hours or overnight. That's just not acceptable.

[seabreeze60]

I’ve been through this issue with another brand. Very frustrating. Something doesn’t sound right. The dealer will push back because it’s a used watch. I’d just have Rolex adjust the watch and move on.

[Dirt]

Originally Posted by exador

Interesting post. I own four automatic Rolexes and none require a shake to start. How do you check if your watch is running to COSC specs if it requires a shake after hacking?

Seriously?

The answer is very simple.
Adapt and compensate for the start time variance afterwards.

At least that's what i do should it ever occur

[Dirt]

To the Op.

In reference to your question outlined in the thred title.
The answer is most likely. Yes.

In light of the content of your responses since the start of the thread.
You are somewhat giving the impression that you are being difficult and obstructive to the process of reaching a resolution to the problem.

So you have to choose to let them look at the watch, or live with it's quirky nature.
You may find the watch will loosen up enough over time to correct the issue of its own accord.

You also do not state whether the watch is functioning correctly otherwise