Problem keeping time

[philweezer]

Just wondering if anyone had this issue when they first bought their watch. I got a new Sub in May and I noticed the power didn't last anywhere near 48 hours, it was losing more than 2 seconds a day, and (more importantly) it didn't rotate a full minute after 60 seconds. I sent it off to Rolex and they confirmed the issue and said there was something wrong internally and they fixed it. I got it back and still noticed the minute hand still didn't rotate a full minute, it needed about an extra 4 seconds for a full minute. I sent it back to Rolex again to have take a look at it again. I'm not complaining about Rolex, they've been first class about this so far. I'm just wondering if this is normal or if I'm being too anal. If not, are there any recourse if they can't fix it. Kinda strange being a new, very recent watch.

[Intense5]

Sorry to hear that. Please keep us posted.


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[shaunylw]

Originally Posted by philweezer

Just wondering if anyone had this issue when they first bought their watch. I got a new Sub in May and I noticed the power didn't last anywhere near 48 hours, it was losing more than 2 seconds a day, and (more importantly) it didn't rotate a full minute after 60 seconds. I sent it off to Rolex and they confirmed the issue and said there was something wrong internally and they fixed it. I got it back and still noticed the minute hand still didn't rotate a full minute, it needed about an extra 4 seconds for a full minute. I sent it back to Rolex again to have take a look at it again. I'm not complaining about Rolex, they've been first class about this so far. I'm just wondering if this is normal or if I'm being too anal. If not, are there any recourse if they can't fix it. Kinda strange being a new, very recent watch.

Not normal, not being too anal. It's an $8,000 watch, it should be as expected.

[Tools]

Poppy cock.

If that were true, wouldn't you be 240 seconds short every hour.

[philweezer]

Originally Posted by Tools

Poppy cock.

If that were true, wouldn't you be 240 seconds short every hour.

Put it this way, I kept track of it when I started my new job and checked about 3 weeks later. So 21 days x 2 seconds = 42 seconds. I was 66 seconds off. I'm no watchmaker, but I think the fact it didn't rotate a full minute plus being behind (-2 seconds) is the reason.

[TimingIsEverything]

Do you mean the minute hand is not hitting the minute marker exactly when the seconds hand passes 12?

[SS Oyster]

Confusing to follow, sorry

[philweezer]

Originally Posted by TimingIsEverything

Do you mean the minute hand is not hitting the minute marker exactly when the seconds hand passes 12?

Correct, that's why I was asking if it is normal or if I'm being too anal. I had a 2001 datejust that didn't have this issue.

[HogwldFLTR]

Originally Posted by philweezer

Correct, that's why I was asking if it is normal or if I'm being too anal. I had a 2001 datejust that didn't have this issue.

Should have kept the DateJust, I reckon.

[philweezer]

Originally Posted by HogwldFLTR

Should have kept the DateJust, I reckon.

I loved it but I always wanted a Sub.

[TimingIsEverything]

Originally Posted by philweezer

Correct, that's why I was asking if it is normal or if I'm being too anal. I had a 2001 datejust that didn't have this issue.

It’s only off by 2 seconds? In my opinion that’d be very challenging to even determine how the minute hand would be off the indexes by simply 2 seconds.

[watchmaker]

Originally Posted by philweezer

Just wondering if anyone had this issue when they first bought their watch. I got a new Sub in May and I noticed the power didn't last anywhere near 48 hours, it was losing more than 2 seconds a day, and (more importantly) it didn't rotate a full minute after 60 seconds. I sent it off to Rolex and they confirmed the issue and said there was something wrong internally and they fixed it. I got it back and still noticed the minute hand still didn't rotate a full minute, it needed about an extra 4 seconds for a full minute. I sent it back to Rolex again to have take a look at it again. I'm not complaining about Rolex, they've been first class about this so far. I'm just wondering if this is normal or if I'm being too anal. If not, are there any recourse if they can't fix it. Kinda strange being a new, very recent watch.

From how you describe it it sounds like the reason the minute hand is taking a few seconds longer than 60s to move one minute mark is down to backlash in the gearing.

When you set the time on the 3135 move the minute hand backwards to set the minute and this will take up the play in the gearing and will run correctly immediately.

If you set it forwards it will take several minutes to 'settle' but will then run correctly anyway after a few.

Either way that is not a fault but is idiosyncratic of the gearing used in watches.

[padi56]

Originally Posted by watchmaker

From how you describe it it sounds like the reason the minute hand is taking a few seconds longer than 60s to move one minute mark is down to backlash in the gearing.

When you set the time on the 3135 move the minute hand backwards to set the minute and this will take up the play in the gearing and will run correctly immediately.

If you set it forwards it will take several minutes to 'settle' but will then run correctly anyway after a few.

Either way that is not a fault but is idiosyncratic of the gearing used in watches.

Afraid today Scot with today's Rolex wearers who mostly have little or no idea how a mechanical movement works, even your exact explanation will mostly fall on deaf ears.

[watchmaker]

Originally Posted by padi56

Afraid today Scot with today's Rolex wearers who mostly have little or no idea how a mechanical movement works, even your exact explanation will mostly fall on deaf ears.

This is sadly true. I have alluded before that expectations these days are changing (I'll be diplomatic this time).

[ashokleyland]

Sorry to hear that.

Good luck with the response you will received here.

[mirror]

It’s really sad mate, Goodluck

[Beowulf]

My SubC 116610LN loses - 0.30s/day average (over many months of use). It's more accurate than some Quartz I have and really surprised me.

You're definitely needing regulation there, but the movement is excellent, don't worry.

[WJGESQ]

Originally Posted by shaunylw

Not normal, not being too anal. It's an $8,000 watch, it should be as expected.

Correct.

[Coop13]

Originally Posted by SS Oyster

Confusing to follow, sorry

It's not confusing to follow, and who asked you whether or not you were able to comprehend the discussion...

[SS Oyster]

Originally Posted by Coop13

It's not confusing to follow, and who asked you whether or not you were able to comprehend the discussion...

By asking a question of the group, weren’t you interested in getting people to follow so they could respond?

If you lose 2 seconds each minute, wouldn’t your watch second hand be correct, but your minute hand would lose 2 minutes per hour?


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[philweezer]

*UPDATE*

So Rolex called me and confirmed the issue. It appears the watch is about 4 seconds too slow to rotate a full minute. Whatever they've tried has not fixed the issue, so they are going to replace the wheel and run some more checks. They tried to tell me that it might just be a "quirk," of the watch. I said I understand if this was an older watch but not on a brand new one (unless I'm wrong). Hopefully they can fix it.

[Jerz616]

Originally Posted by philweezer

*UPDATE*

So Rolex called me and confirmed the issue. It appears the watch is about 4 seconds too slow to rotate a full minute. Whatever they've tried has not fixed the issue, so they are going to replace the wheel and run some more checks. They tried to tell me that it might just be a "quirk," of the watch. I said I understand if this was an older watch but not on a brand new one (unless I'm wrong). Hopefully they can fix it.

After I read 2threads about this I started looking at my ExpII and my GMT. Both do the same thing if I set the time with the min hand moving in a clockwise direction. When I set the time with the min hand moving in a counter clockwise direction it’s dead on every rotation. If that makes sense.