ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
17 December 2018, 11:35 AM | #1 |
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Rolex warranty - no card ?
I would say there is zero chance of getting a watch serviced under warranty period without said card
But what if you have card without original receipt of purchase ? I was told by a local AD that Rolex is tightening up things and will not honor warranty without card & receipt. True / false ? |
17 December 2018, 11:37 AM | #2 |
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If your watch needs warranty service, call RUSA NYC and ask them. 212-758-7700
No sense in speculating otherwise. If the warranty card is in your name then I don't see why they'd also need a receipt. |
17 December 2018, 12:19 PM | #3 |
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Looking at watches for sale. Lots if GM watches don't have cards
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17 December 2018, 12:25 PM | #4 |
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If you're buying a second-hand watch from a non-AD without a card then a receipt won't do you any good. You would need either the original receipt from an AD or the card.
If warranty coverage is of utmost concern and you're looking at watches that are five years old or less, buy something with a card. Rolex will perform warranty service on a watch with a card. People receive watches as gifts all the time and don't receive a receipt. If the watch you're looking at is older than mid-2015 then the warranty is gone by now and a card is therefore meaningless. |
17 December 2018, 12:40 PM | #5 |
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If the watch is from well known Grey Market areas, Rolex may indeed ask for an original receipt to ensure it was not purchased on the Gray Market.
Gray Market watches seldom have valid warranties.
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17 December 2018, 12:49 PM | #6 |
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The USA warranty card makes no mention that a receipt must also be provided.
Has Rolex denied warranty to anyone holding a valid warranty card but not the original receipt? How would one receive a watch as a gift and get a warranty? Or, are we conflating a true "grey market" watch and one simply purchased second-hand? |
17 December 2018, 12:52 PM | #7 |
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Rolex, or any company, has the right to determine if a warranty is valid. We have had plenty of stories here about needing to provide a receipt.
A receipt is always required if you send only a photocopy of the warranty card in with the watch.
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17 December 2018, 12:57 PM | #8 |
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Why would one only send a photocopy of the card and not the actual card? The warranty book specifically mentions that the card must be presented for warranty service.
Again, I have a hard time believing that a warranty would be denied given what's stated in both the warranty book and on the card. If I send in a card with my name on it from my local AD, I can't see any reason why they'd also need a copy of my receipt. And, if it was purchased second-hand and a valid card is presented, I can't see why they'd need a receipt. The warranty makes no mention of receipts. |
17 December 2018, 01:03 PM | #9 | |
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Here's the policy: https://www.rolex.com/services/faq.html
Quote:
Note: This is for the US. Other countries may differ in requirements. |
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17 December 2018, 01:32 PM | #10 |
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Card is all that is required
If you have the warranty card and the watch is within the warranty period it will be honored. First, the warranty runs with the watch, not the owner. Second, assume that same watch was bought and for whatever reason sold, or even given to another owner. Is the warranty voided? Of course not.
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17 December 2018, 01:42 PM | #11 |
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With all of the worrying lately about a plastic warranty card — it makes me wonder — how many Rolex watches actually REQUIRE warranty service - during the warranty period?
As long as I’ve owned Rolex watches - I’ve personally never had to use the warranty. Period. Making the ‘coveted’ warranty card - to me - useless. The only other documents I keep / have for my watches are appraisals. Sent from my iPhone using Tapatalk |
17 December 2018, 01:55 PM | #12 | |
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Quote:
They wouldn't have gone to five-year coverage otherwise. |
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18 December 2018, 11:48 AM | #13 |
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18 December 2018, 12:26 PM | #14 |
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I've never had a problem with RSS bringing in a watch I purchased pre-owned with a warranty card and no receipt.
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18 December 2018, 01:25 PM | #15 |
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Warranty goes with the watch, regardless of card or receipt. As long as the watch is within the warranty period, Rolex has to fulfill the terms of the warranty, whether or not the card and/or receipt are present. It's much harder to prove the watch is under warranty without the card and receipt, but the warranty exists entirely independently of those things.
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18 December 2018, 02:05 PM | #16 |
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Went February 2013 to remove a hair on the dial and regulate the watch, RSC required a copy of the original sales receipt because it was "an international purchase."
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18 December 2018, 04:04 PM | #17 | |
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Quote:
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18 December 2018, 04:12 PM | #18 | |
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Quote:
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18 December 2018, 04:15 PM | #19 | |
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Quote:
If you are providing the watch to the company who issued the warranty you should not have to provide a receipt as its not required or in the terms of the warranty.
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18 December 2018, 09:14 PM | #20 | |
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Quote:
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18 December 2018, 10:48 PM | #21 |
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18 December 2018, 11:33 PM | #22 |
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18 December 2018, 11:34 PM | #23 |
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because 1 of 2 could be an anomaly where as 10 of 20 is a pattern. Statistics require a larger sample size to be relevant.
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18 December 2018, 11:46 PM | #24 |
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I am pretty sure that 10 out of 20 Rolex watches going wrong still would be considered to be an anomaly. Anyway, I think the point here is that many people have experience the need for rapairs on their watches, and they are glad they had the the little plastic card. I think of it as a kind of insurance.
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18 December 2018, 11:52 PM | #25 | |
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Quote:
The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre.
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Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
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19 December 2018, 12:00 AM | #26 | |
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Quote:
When your Rolex receives warranty work in the UK it is The Rolex Watch Company (UK) Limited that does the work, not Rolex SA, notwithstanding that European warranties are provided by Rolex SA And on top of all that, its an International warranty and Rolex states you can take your watch to any worldwide service centre irrespective of where you bought it
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Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
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19 December 2018, 12:03 AM | #27 | |
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Quote:
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19 December 2018, 12:11 AM | #28 |
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Wow. This may come as a big surprise to the hundreds of members who purchase BNIB from the grey market sellers on TRF classifieds, thinking they are getting valid warranties.
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19 December 2018, 12:22 AM | #29 | |
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Quote:
I’m quoting the OP to bring us back to the receipt question. From time to time we see these threads pop up and I believe they contain a grain of truth. Someone, somewhere (I am sure) has been asked for a receipt - and most likely when presenting a watch at an AD to begin the free work under a warranty claim. AD’s do not have access to Rolex’s database of properly initiated warranty’s. So some may just ask for a receipt up front to save the effort of shipping a watch to the RSC would ultimately be declined for warranty repairs. But I also believe the RSC will not ask for a receipt unless they have reason to question the watch’s pedigree. As time goes by we’ve seen sales processes change by order of HQ - for example, swiping the card at point of sale. So today, if the s/n doesn’t show a POS swipe, I could imagine the RSC would ask. So there is zero chance of being asked if your AD knows you and your name appears on the warranty card they gave you at time of sale (or are holding for you). But there is an increased chance you’d be asked if your name doesn’t appear on the warranty card or you are unknown to the AD staff. Sent from my iPhone using Tapatalk Pro
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19 December 2018, 12:25 AM | #30 |
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There are blank warranty cards for sale on eBay. The card means little generally; it's Rolex records that matter most I expect.
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