The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Old 31 May 2019, 06:32 AM   #1
BillA
2024 Pledge Member
 
Join Date: Mar 2007
Location: US
Posts: 3,879
RSC Service Surprise

So I called the RSC in NYC to send me a shipping kit (box) for my Explorer II 16570. My watch does not have the bracelet that it originally came with. I explained to the representative that the watch has a rubber strap on it and asked if I should remove it first before shipping it to them. His was response was that it did not matter whether I removed the strap or not, that in order for them to do the full service on the watch I would need to buy a bracelet from the RSC for them to complete the service. There are a few variations of the bracelet for the watch over time, but the most expensive version would cost me $1350.
I guess their rationale is that they charge a set fee to service the watch head and bracelet and that they cannot pro-rate the basic service charge for just the head only. I was a little surprised, now I will have to find a 3rd party to do just the service on the head only.
BillA is online now   Reply With Quote
Old 31 May 2019, 06:38 AM   #2
Speed
"TRF" Member
 
Speed's Avatar
 
Join Date: Aug 2009
Location: USA
Posts: 19,706
Wow.

That's a new one on me.

I guess you have no interest in the original bracelet? (realize that's not the point of your post...but it's a pretty nice bracelet and you'll be getting the real deal.)
Speed is offline   Reply With Quote
Old 31 May 2019, 06:47 AM   #3
Pauln
"TRF" Member
 
Pauln's Avatar
 
Join Date: Jan 2018
Real Name: Paul
Location: Colorado
Watch: Explorer
Posts: 1,543
Good to know you can pick up a 16570 bracelet from RSC for only $1300 max. Quite a few head-only come up for sale. Thanks.
Pauln is offline   Reply With Quote
Old 31 May 2019, 06:54 AM   #4
Colin G
"TRF" Member
 
Colin G's Avatar
 
Join Date: Feb 2018
Location: Canada
Watch: 216570, 214270
Posts: 683
So you buy a new Mercedes. A year or two later you buy new rims.

Mercedes says they can't service your car and you'll have to buy new wheels like originally were fitted to the vehicle so they can perform service. Lol.


WTF?!

I think the OP must have gotten a new employee on the phone. I can't tell you how many times people have just sent in the watch head and no strap for servicing.

BS.
Colin G is offline   Reply With Quote
Old 31 May 2019, 06:55 AM   #5
Solo118
2024 Pledge Member
 
Solo118's Avatar
 
Join Date: Jan 2007
Location: USA
Watch: Daytona
Posts: 6,092
That is crazy! I had dropped off one of my Daytonas at RSC NY "head only" for service while I got my bracelet cleaned up/lightly polished before a sale. They did not say a word about the bracelet.

I have also serviced my Daytona on rubber strap (116515) and they did not care if it had the original leather or not.
Solo118 is offline   Reply With Quote
Old 31 May 2019, 06:57 AM   #6
inadeje
2024 SubLV41 Pledge Member
 
inadeje's Avatar
 
Join Date: Jan 2013
Location: Miami
Watch: me lose count.
Posts: 5,907
Quote:
Originally Posted by Colin G View Post
So you buy a new Mercedes. A year or two later you buy new rims.

Mercedes says they can't service your car and you'll have to buy new wheels like originally were fitted to the vehicle so they can perform service. Lol.


WTF?!

I think the OP must have gotten a new employee on the phone. I can't tell you how many times people have just sent in the watch head and no strap for servicing.

BS.
too right! Well put
__________________
♛ 218206 Roman ♛ 116689 ♛ 126710BLRO ♛ 16520 white ♛ 16523 white ♛ 16610 ♛ 5513 Birth Year - ✠ Patek Philippe 5980/1R-001 - AP 26331ST Panda - Panerai Bronzo 671 & 111, Ω Speedmaster 1957 Broad Arrow, Cartier Santos XL - Montblanc TimeWalker Chrono 41
inadeje is offline   Reply With Quote
Old 31 May 2019, 07:02 AM   #7
BillA
2024 Pledge Member
 
Join Date: Mar 2007
Location: US
Posts: 3,879
I was surprised also, the rep put me on hold and checked, and came back and said I had to buy the bracelet in order to service the piece.
BillA is online now   Reply With Quote
Old 31 May 2019, 07:10 AM   #8
toolr
2024 Pledge Member
 
Join Date: Sep 2009
Location: Northwest
Posts: 1,369
[QUOTE=Colin G;9684207]So you buy a new Mercedes. A year or two later you buy new rims.

Mercedes says they can't service your car and you'll have to buy new wheels like originally were fitted to the vehicle so they can perform service. Lol./QUOTE]

Probably not, but apparently it is the case with RSC. I guess you could ask them to check with Mercedes...
toolr is offline   Reply With Quote
Old 31 May 2019, 07:13 AM   #9
piratfisk
"TRF" Member
 
piratfisk's Avatar
 
Join Date: Jan 2019
Real Name: Jake
Location: Slam Diego
Watch: 16233, 116619LB
Posts: 2,316
That seems insane. If you're in the city, do you think you'd get a different response if you go in with the watch on your wrist (with the aftermarket strap) & drop it off for service? Do you think that (maybe another RSC rep?) wouldn't say a word about the strap?
piratfisk is offline   Reply With Quote
Old 31 May 2019, 07:25 AM   #10
smym18
"TRF" Member
 
smym18's Avatar
 
Join Date: Sep 2017
Location: USA
Posts: 1,376
Can't you just say you took the bracelet off because you don't want it refinished or scratched?
smym18 is offline   Reply With Quote
Old 31 May 2019, 07:50 AM   #11
116710er
"TRF" Member
 
116710er's Avatar
 
Join Date: Apr 2017
Location: 'murica
Watch: yer six.
Posts: 576
The Service Rep is full of it. I sent it my 14060 to RSC in BH with a aftermarket leather strap because I didn't want the bracelet to be "accidentally" polished. They didn't say anything about it. If I were you, I'd just send the watch on a rubber strap and just not say anything. There's no reason they can't service the watch without a bracelet.
116710er is offline   Reply With Quote
Old 31 May 2019, 07:59 AM   #12
zjd168
"TRF" Member
 
zjd168's Avatar
 
Join Date: May 2009
Location: US
Posts: 2,698
the policy sucks, but $1300 for a full bracelet is not bad and good to know
zjd168 is offline   Reply With Quote
Old 31 May 2019, 08:11 AM   #13
Likestheshiny
"TRF" Member
 
Join Date: Apr 2017
Location: _
Posts: 1,877
If you're shipping the watch anyway, why not try a different RSC? The NYC office doesn't have an amazing reputation for customer service, but everyone seems to love Dallas.
Likestheshiny is offline   Reply With Quote
Old 31 May 2019, 08:31 AM   #14
droptopman
"TRF" Member
 
droptopman's Avatar
 
Join Date: Jun 2015
Real Name: Mark
Location: Washington State
Watch: SUBS and GMT's!
Posts: 9,664
I did a 16570 at RSC Dallas last year. I wore mine on a jubilee or sub bracelet. For the quote I told them I was sending head only and wanted price on a 98790A bracelet. It was listed as an option on the quote with crystal, crown and bezel. All optional items. Maybe try RSC Dallas.
OPTIONAL SERVICE ITEM(S) All prices exclude additional sales taxes, shipping and handling charges. l Replace
Install crystal........................................... .................................................. .................................................. .................. 0.00
Replace bezel............................................. .................................................. .................................................. ................... 0.00
Install new bracelet.......................................... .................................................. .................................................. ............. 0.00
SAPPHIRE CRYSTAL D29.5 1.8 CYCLOPS ANTI-REFL &GASK............................................. ............................... 180.00 l
BEZEL 16570 24H ST................................................ .................................................. .................................................. . 255.00
BRACELET 78790A 20/16 801 13 LINKS ST................................................ .................................................. ............. 1,350.00
__________________
Judge Smails: Ty, what did you shoot today?
Ty: Oh, Judge, I don't keep score.
Judge Smails: Then how do you measure yourself with other golfers?
Ty: By height.
droptopman is offline   Reply With Quote
Old 31 May 2019, 08:44 AM   #15
77T
2024 SubLV41 Pledge Member
 
77T's Avatar
 
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 42,017
RSC Service Surprise

Quote:
Originally Posted by BillA View Post
So I called the RSC in NYC to send me a shipping kit (box) for my Explorer II 16570. My watch does not have the bracelet that it originally came with. I explained to the representative that the watch has a rubber strap on it and asked if I should remove it first before shipping it to them. His was response was that it did not matter whether I removed the strap or not, that in order for them to do the full service on the watch I would need to buy a bracelet from the RSC for them to complete the service. There are a few variations of the bracelet for the watch over time, but the most expensive version would cost me $1350.

I guess their rationale is that they charge a set fee to service the watch head and bracelet and that they cannot pro-rate the basic service charge for just the head only. I was a little surprised, now I will have to find a 3rd party to do just the service on the head only.


This is not the Rolex policy.

Don’t know how the wrong info was rendered or why. But you can simply send the watch with or without a bracelet. You may get a recommendation for a new bracelet but it is not a prerequisite for a movement overhaul.

You will pay the full cost for the overhaul but that is customary when a watch comes in with a bracelet and the owner states “no polishing of case or bracelet”.




Sent from my iPhone using Tapatalk Pro
__________________


Does anyone really know what time it is?
77T is offline   Reply With Quote
Old 31 May 2019, 08:53 AM   #16
Bigblu10
Banned
 
Join Date: Jul 2017
Real Name: Jaime
Location: Here
Posts: 5,606
Quote:
Originally Posted by BillA View Post
So I called the RSC in NYC to send me a shipping kit (box) for my Explorer II 16570. My watch does not have the bracelet that it originally came with. I explained to the representative that the watch has a rubber strap on it and asked if I should remove it first before shipping it to them. His was response was that it did not matter whether I removed the strap or not, that in order for them to do the full service on the watch I would need to buy a bracelet from the RSC for them to complete the service. There are a few variations of the bracelet for the watch over time, but the most expensive version would cost me $1350.
I guess their rationale is that they charge a set fee to service the watch head and bracelet and that they cannot pro-rate the basic service charge for just the head only. I was a little surprised, now I will have to find a 3rd party to do just the service on the head only.
RSC NYC is a joke. Try RSC Dallas or for an indy Rik@ Time Care Inc.
Bigblu10 is offline   Reply With Quote
Old 31 May 2019, 09:07 AM   #17
BillA
2024 Pledge Member
 
Join Date: Mar 2007
Location: US
Posts: 3,879
I really just want a regulation if possible, may take it to a local AD
BillA is online now   Reply With Quote
Old 31 May 2019, 09:26 AM   #18
nikesupremedunk
"TRF" Member
 
nikesupremedunk's Avatar
 
Join Date: Aug 2016
Real Name: Andrew
Location: NYC
Posts: 1,227
That sounds insane but totally believable. I recently needed to purchase a 1.25 link for my wife’s DJ31. RSC wouldn’t let me “buy” one unless I physically bring in the watch and have them install it. And before that they wouldn’t let me buy a super jubilee bracelet for my DJ36 unless I traded in my oyster bracelet and ~$1500 cash for a new one.

Rolex is insane.
__________________
| 116234 DJ36 | 116610LN SubC | 116520 Daytona | BlackBay 58 Blue |
nikesupremedunk is offline   Reply With Quote
Old 1 June 2019, 01:06 AM   #19
strafer_kid
"TRF" Member
 
strafer_kid's Avatar
 
Join Date: Oct 2009
Real Name: Kenny
Location: northern ireland
Watch: SDs, Subs & GMTs
Posts: 5,136
Have never heard this one before - always thought you could just leave watch head in if you wished? However right now, nothing from Rolex surprises me anymore!
strafer_kid is offline   Reply With Quote
Old 1 June 2019, 01:22 AM   #20
ras47
"TRF" Member
 
ras47's Avatar
 
Join Date: Apr 2017
Real Name: Robert
Location: Northern NJ
Watch: 16710 BLRO
Posts: 3,064
About a year ago I sent my 16710 for service. After investigating RSCs - NY vs. Dallas, I chose Dallas. Too many stories like this one about the NYC RSC. And I live in New Jersey!
__________________
Rolex GMT Master II BLRO 16710
Omega Speedmaster Co-Axial Chrono
ras47 is offline   Reply With Quote
Old 1 June 2019, 03:08 AM   #21
Finslayer83
"TRF" Member
 
Finslayer83's Avatar
 
Join Date: Oct 2017
Location: Tennessee
Watch: DW-5600
Posts: 1,584
There is a thread on ARFCOM (watch section) at the moment where a member sent his Tudor BB into the RSC for service in Dallas.

They refused to service cause it had the non rivet bracelet (off ETA model) unless he bought a new one and told him they would not return the bracelet once the new one was on.

That is theft and they can get bent with a rusty screwdriver.

Every day something happens that makes Rolex/Tudor ownership less fun - all created by the crown itself.
Finslayer83 is offline   Reply With Quote
Old 1 June 2019, 03:08 AM   #22
Litflynt912
2024 Pledge Member
 
Join Date: Jun 2014
Location: Colorado
Posts: 1,150
That info isn’t correct. At least not with the Dallas RSC.
They will offer you a bracelet as an option but service cost will be for the movement.
I sent in 3 watches over the last four years to them. Usually head only
Litflynt912 is offline   Reply With Quote
Old 1 June 2019, 03:14 AM   #23
BillA
2024 Pledge Member
 
Join Date: Mar 2007
Location: US
Posts: 3,879
Quote:
Originally Posted by Litflynt912 View Post
That info isn’t correct. At least not with the Dallas RSC.
They will offer you a bracelet as an option but service cost will be for the movement.
I sent in 3 watches over the last four years to them. Usually head only
Please correct me if I am wrong but the problem with sending in just the watch head, you are not getting a lower price on the service than if you sent it in with the bracelet. Rolex seems to have one price for the whole kit and caboodle. Not a price for just the caboodle!
BillA is online now   Reply With Quote
Old 1 June 2019, 03:29 AM   #24
Litflynt912
2024 Pledge Member
 
Join Date: Jun 2014
Location: Colorado
Posts: 1,150
Bill
Totally correct. The service isn’t prorated. You’re paying $650-800 for the movement service regardless of sending it in head only or not. Which is fine because unless you want a polish they won’t do much with a bracelet except recommend new links/clasps/etc...

We had a watch maker locally work on my wife’s OP which was a head only and the price was about $100 less than RSC would have charged so a part of t is having that 2 year Rolex guarantee.
Litflynt912 is offline   Reply With Quote
Old 1 June 2019, 05:21 AM   #25
1911dude
Banned
 
Join Date: May 2017
Real Name: Jack
Location: Nomad Chapter
Watch: Omega PO
Posts: 52
I don't how Rolex can get away with policies like that and I don't know why people still frequent the brand. They treat owners like sh*t and owners keep smiling and asking for more of it.
1911dude is offline   Reply With Quote
Old 1 June 2019, 07:09 AM   #26
77T
2024 SubLV41 Pledge Member
 
77T's Avatar
 
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 42,017
Quote:
Originally Posted by BillA View Post
Please correct me if I am wrong but the problem with sending in just the watch head, you are not getting a lower price on the service than if you sent it in with the bracelet. Rolex seems to have one price for the whole kit and caboodle. Not a price for just the caboodle!


Yes the overhaul is a single price including full polish of case, bezel, bracelet, etc.

They do not reduce that price if you state “no polishing”. Or if you send it in without the bracelet as the OP plans.




Sent from my iPhone using Tapatalk Pro
__________________


Does anyone really know what time it is?
77T is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Wrist Aficionado

My Watch LLC

WatchesOff5th

DavidSW Watches

Takuya Watches

OCWatches


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.