The Tudor date window bug finally bit me [emoji30]

[samson66]

Almost a year and a half of GMT bliss with my Tudor Black Bay and now out of the blue the date window issue finally caught up to me. After all that time I was confident I had escaped the problem but three times over the last couple weeks this happened. Two times the date hung up between two dates, the other time it skipped a day. Really strange that this just happened out of the blue.

This GMT was purchased in December 2018 new from the AD. Can anyone tell me how long the warranty is good for? I know they extended it based on purchase date. Also is there any way of getting this services while the AD's are closed?

I'm bummed out but I really love this watch and have no plans to part with it - wearing it right now as a matter of fact. Still disappointing though....



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[peterpl]

It is very very disappointing from Tudor indeed.

I know a bunch of guys who bought brand new in 2020 from an AD and still had these issues.

You might have to live with it for now. RSC is closed in most cities

[Dan Pierce]

Dang it, Mike!

Really sorry to hear that. My 2018 BB GMT is still going strong. Fingers crossed it stays that way. Really would be good to know the % of GMTs with this issue vs those who've never experienced it.

Were you able to get the correct date to show via the crown? Or is it stuck?

Hope you get it sorted quickly and for good.
dP

[michaelodonnell123]

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

[jackminny15]

Bummer! Sorry to hear it. I wonder if mine (purchased new in March) will suffer the same fate.

[samson66]

Originally Posted by Dan Pierce

Dang it, Mike!

Really sorry to hear that. My 2018 BB GMT is still going strong. Fingers crossed it stays that way. Really would be good to know the % of GMTs with this issue vs those who've never experienced it.

Hope you get it sorted quickly and for good.
dP

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

[samson66]

Originally Posted by michaelodonnell123

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

Sheesh, this doesn't inspire confidence

Sorry to hear you had to go through this multiple times. I hear what you are saying...

[Dan Pierce]

Originally Posted by samson66

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

Agreed, a little bit of info from Tudor would go a long way. That's what I tell the pilot when sitting on the tarmac for 2 hours.
dP

[herefortheattachment]

Inexcusable from Tudor, especially given the ostensible access to Rolex’s engineering and supply chain. They need to go back to ETA or Sellita if they cannot fix their quality control issues.

Sorry you’re stuck with this issue during COVID-19.

[Director EDTF]

Purchased mine in late 2019 so far so good ! Fingers crossed! Hope you can work it out with RSC when they open.

[samson66]

Originally Posted by Dan Pierce

Were you able to get the correct date to show via the crown? Or is it stuck?

dP

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

[Dan Pierce]

Originally Posted by samson66

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

Although still an issue nice to know you can temporarily fix it. Not sure everyone with this issue is able to do that.
dP

[Rori]

Don’t sweat it. Tudor will take care of it eventually. Even beyond warranty.
Still, I prefer this date issue to the one affecting Rolex newest 3235 movements which are not keeping time.
I can always reset the date of my watch but I can’t make it keep time once it starts to loosing or gaining a bunch of seconds per day.
Hole my SD43 won’t show that issue.


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[MikeyV]

Do these watches have the M5612 movements? I have never seen an issue with the Pelagos. I think that Tudor only makes one date movement, and that's the M5612.

And Rori, I have a DJ41 (2018) that has the 3235 issue. It went to Rolex once and was fixed, temporarily, as it's losing time again. Good luck.

[AEGRV]

I am sorry to hear. It is disappointing to hear that Tudor/Rolex can't figure this out but I certainly hope they will continue to try and once they do that they apply to all watches with this issue, irrespective whether under warranty or not.
I do think you have a great watch so I think it is worth keeping.

I recently purchased the P01 and even though it hosts the MT5612, the same as the Pelagos, and not MT5652 as the GMT, has anyone experience this same issue with the P01 or Pelagos?

I do believe I read there was a case of this somewhere, however the only thing I have noticed is that the date does not change at 12:00:00 but instead at 4 min past.
I have read that this is common? Some change a few min before and some after.
Any input on this from anyone?

[Stevec14]

Originally Posted by samson66

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

Scrolling through the date helped mine for about a month but it always comes back. Once it’s happened it always will unfortunately. Hope you get it fixed ok, and whatever the warranty situation they should do so as it’s a known issue (my rsc took one look at my watch and said ‘date issue?’.)

The good news is these things can be fixed....

[BisonHead]

Originally Posted by michaelodonnell123

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

What a pain that must have been.

Does the warranty not reset if it has been back multiple times for the same problem? As in it covered from the date that its fixed for the warranty period. Not the date of purchase?

[-dustin]

Originally Posted by MikeyV

Do these watches have the M5612 movements? I have never seen an issue with the Pelagos. I think that Tudor only makes one date movement, and that's the M5612.

And Rori, I have a DJ41 (2018) that has the 3235 issue. It went to Rolex once and was fixed, temporarily, as it's losing time again. Good luck.

I'm wondering about the movement, as well. Don't recall seeing any datewheel issues. But I also don't know if the datewheel and GMT complication are intermingled.

[Stevec14]

Originally Posted by BisonHead

What a pain that must have been.

Does the warranty not reset if it has been back multiple times for the same problem? As in it covered from the date that its fixed for the warranty period. Not the date of purchase?

I don’t believe so as it’s not a service - that said, good luck to them in getting out of that (and for the record I don’t think they would try to).

[Bluebirdwatch1]

Originally Posted by samson66

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

That’s a good idea, kind of like a recall!
Sorry you’re dealing with it


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[Beckster]

Sorry to hear about your situation Mike. Real bummer. Wondering if you wear it as a daily or in a rotation.

[michaelodonnell123]

Originally Posted by Rori

Don’t sweat it. Tudor will take care of it eventually. Even beyond warranty.
...

Um,... no they will not. My AD confirmed this for me already. Once the warranty is out, you pay out of pocket.
This watch confirmed that just because a movement is 'in-house' it doesn't mean it's good.

Sell it as soon as it's temporarily fixed, because it will happen again, and again...and ....

[danimelara]

I had this watch for 2 days and I loved it. I even thought about keeping for a while, but then somebody told me about this problem. I actually never experienced it or saw it but I ended it up selling it because I was afraid it would happen to me.

It is a shame that Rolex with all their experience and R&D keeps making this movement.

A true disgrace.

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[danwang0520]

yikes, that's very bad situation, i would fix it under warranty and get rid of it.......bb gmt is known to have the date bug issue, if it was me, i can't live with it

[minute_man]

Originally Posted by michaelodonnell123

Um,... no they will not. My AD confirmed this for me already. Once the warranty is out, you pay out of pocket.
This watch confirmed that just because a movement is 'in-house' it doesn't mean it's good.

Sell it as soon as it's temporarily fixed, because it will happen again, and again...and ....

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
The decision to keep or to sell is therefore down to how much someone actually likes and enjoys this watch.
The same applies to other things as well, notably cars.
A few hundred on repairs is normally something owners can afford, granted they have spent a few thousand on the purchase, in the first place.
We can all agree that the cost of a service, doesn't really break the bank, isn't nearly as expensive as a new watch and sure enough gives you YOUR watch back.
In the worst case scenario one ends up with a serviced watch with another 2 years of warranty....which is fine with me.

OP, sorry you are going through this, I can relate. But they will fix it for you.

[No SUBctitute]

Originally Posted by minute_man

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
The decision to keep or to sell is therefore down to how much someone actually likes and enjoys this watch.
The same applies to other things as well, notably cars.
A few hundred on repairs is normally something owners can afford, granted they have spent a few thousand on the purchase, in the first place.
We can all agree that the cost of a service, doesn't really break the bank, isn't nearly as expensive as a new watch and sure enough gives you YOUR watch back.
In the worst case scenario one ends up with a serviced watch with another 2 years of warranty....which is fine with me.

OP, sorry you are going through this, I can relate. But they will fix it for you.

You may get your case and your bracelet back, but you don't get your movement back. You get a refurbished movement from someone else's watch. And maybe your movement hasn't had date issues, but then you get a movement that has had repetitive date issues.

It sure would be nice for Tudor to let us know what's wrong and that they were fixing it.

I think I read speculation on the forum about what causes the date wheel issue. Too much lubricant or not enough or not the right kind---I don't recall. Its almost beyond belief that Rolex cannot fix the issue--the same watch has had it multiple times, and people are buying new watches lately that still have the issue. It sounds like a design flaw and Rolex will have to redesign--except that they don't seem to be doing so.

[horseShu]

I remember reading about the issues with the early batches of the 3186 movement.

I also read about the issues on Omega's early co-axial movements 2500A/2500B which was eventually fixed in 2500C/2500D.

Things happen, even with the best and brightest. But they are fixing it.

[minute_man]

Originally Posted by No SUBctitute

You may get your case and your bracelet back, but you don't get your movement back. You get a refurbished movement from someone else's watch. And maybe your movement hasn't had date issues, but then you get a movement that has had repetitive date issues.

It sure would be nice for Tudor to let us know what's wrong and that they were fixing it.

I think I read speculation on the forum about what causes the date wheel issue. Too much lubricant or not enough or not the right kind---I don't recall. Its almost beyond belief that Rolex cannot fix the issue--the same watch has had it multiple times, and people are buying new watches lately that still have the issue. It sounds like a design flaw and Rolex will have to redesign--except that they don't seem to be doing so.

Currently may be so. We do not know how they will continue servicing in the future. I can recall a brand-bashing thread on this, titled with adjectives by some guy who got eventually banned.
While I totally get your point, personally I don't really mind having "my" or any movement back as long as it is working properly. Still how many parts are being eventually replaced, say on a Rolex or an ETA Tudor. I'm pretty sure I wouldn't want a bad component anywhere in my watch but rather in the trashcan.
And there goes "originality" with it. So instead of worrying whether or not will our watches retain value, I say we'd better wear the heck out them and keep them well maintained.
If collecting is your thing, you are better off setting apart what's for collecting and what's for wearing.

[webble1]

My BB GMT went back just before the lockdown having bought it new January 2020. No idea when I'll get it back but although I love the watch if it goes wrong again I think I will be inclined to get a full refund.

[samson66]

Originally Posted by webble1

My BB GMT went back just before the lockdown having bought it new January 2020. No idea when I'll get it back but although I love the watch if it goes wrong again I think I will be inclined to get a full refund.

How would you get a refund? I haven't heard of Tudor offering refunds for this issue, only free fixes under warranty.