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DaytonaEnthusiast · 23 March 2009, 03:26 PM

I went into a Tourneau AD today to admire some of their finer rolex models. I asked a sales associate if they had gotten in any gold submariners with the ceramic bezel. The AD gives me an odd look and says "you must be mistaken, the submariner doesn't have a ceramic bezel, only the gmt II does." I said that I believed he was mistaken and that the gold sub in fact did have a ceramic bezel and that the TT was likely to be shown in a few days in basel with a ceramic bezel. He rudely told me that I was wrong and walked away from me. Really expected more from a senior salesman at Tourneau in NYC.

The Second · 23 March 2009, 03:51 PM

LOL if you hear the stuff about Tourneau AD's my friend, there was a post somewhere here just 2 days ago, a lot of stories like your lol.

MrRetep · 23 March 2009, 03:53 PM

Sadly most of the time the sales people know jack

about what theyre selling

Overkill · 23 March 2009, 05:43 PM

You should have asked to speak to his manager about both:

a) his ignorance
b) his attitude

iSellJerseyShore · 23 March 2009, 05:50 PM

Quote:

Originally Posted by Overkill

You should have asked to speak to his manager about both:

a) his ignorance
b) his attitude

X2 - I AGREE!!

Not being aware of a new product is somewhat excusable, however just bluntly walking away from a customer is NOT excusable!

-Frankie

iSellJerseyShore · 23 March 2009, 05:52 PM

On second thought, if you have that salesmans name you should print out some literature about the Ceramic YG Sub and mail it to him, or better yet make another visit to have the same conversation with that person and then whip out the literature! Show them you are informed!

-Frankie

housemad · 23 March 2009, 09:23 PM

Customers service is dead in North America...

I used to be very impressed with the customer service in USA...(because we never had one in Canada)...it seems time are changing in Sam's country!

landroverking · 23 March 2009, 10:07 PM

This is another reason people don't mind beating an AD up for a discount and look to grey dealers who sometimes like us are true lovers of the product. (ie not just a job)

Ning Dynasty · 23 March 2009, 10:22 PM

Quote:

Originally Posted by Overkill

You should have asked to speak to his manager about both:

a) his ignorance
b) his attitude

X3

This stuff happens all the time to me. Hence the reason I'd never ever buy from an AD. Seriously...is it that hard to learn what's coming out???

23 March 2009, 03:26 PM	#1
DaytonaEnthusiast "TRF" Member Join Date: Apr 2008 Location: New York Posts: 13	Tourneau AD I went into a Tourneau AD today to admire some of their finer rolex models. I asked a sales associate if they had gotten in any gold submariners with the ceramic bezel. The AD gives me an odd look and says "you must be mistaken, the submariner doesn't have a ceramic bezel, only the gmt II does." I said that I believed he was mistaken and that the gold sub in fact did have a ceramic bezel and that the TT was likely to be shown in a few days in basel with a ceramic bezel. He rudely told me that I was wrong and walked away from me. Really expected more from a senior salesman at Tourneau in NYC.

23 March 2009, 05:43 PM	#4
Overkill "TRF" Member Join Date: Mar 2008 Real Name: Youssef Location: Cairo, Egypt Watch: Milgauss Z-Blue Posts: 925	You should have asked to speak to his manager about both: a) his ignorance b) his attitude __________________ Rolex GMT-Master II 116700 Rolex Explorer 214270 Rolex Milgauss 116400GV Z-Blue IWC Portuguese Hand Wound IW5454-08 Panerai Radiomir PAM183

23 March 2009, 03:51 PM	#2
The Second Banned Join Date: Jul 2008 Location: Lost Watch: Watchless(for now) Posts: 267	LOL if you hear the stuff about Tourneau AD's my friend, there was a post somewhere here just 2 days ago, a lot of stories like your lol.

23 March 2009, 03:53 PM	#3
MrRetep "TRF" Member Join Date: Sep 2008 Real Name: Pete Location: Orange County, CA Watch: the Lakers Posts: 686	Sadly most of the time the sales people know jack about what theyre selling

23 March 2009, 05:52 PM	#6
iSellJerseyShore "TRF" Member Join Date: Apr 2007 Real Name: Frankie Location: NJ - JerseyShore Watch: GMT-Master IIc Posts: 1,023	On second thought, if you have that salesmans name you should print out some literature about the Ceramic YG Sub and mail it to him, or better yet make another visit to have the same conversation with that person and then whip out the literature! Show them you are informed! -Frankie

23 March 2009, 09:23 PM	#7
housemad Banned Join Date: Feb 2009 Real Name: David Location: Montreal Watch: Graham chr.GMT O/S Posts: 373	Customers service is dead in North America... I used to be very impressed with the customer service in USA...(because we never had one in Canada)...it seems time are changing in Sam's country!

23 March 2009, 10:07 PM	#8
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	This is another reason people don't mind beating an AD up for a discount and look to grey dealers who sometimes like us are true lovers of the product. (ie not just a job)

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