RSC Service on Older Model

[barneb10]

Has anyone had any experience with RSC not replacing dial, hand, bezel, on a an older piece upon request? Considering sending in an older 5-digit 80's Date Just that was recently passed down. Specifically considering RSC Dallas given everyone's generally positive reviews.

Thanks

[Tools]

RSC doesn't replace parts unless you agree ahead of time, and pay for it.

There is always an odd "they replaced mine", but that would be one in millions, or they used an AD who gave the go-ahead without telling the owner.

You are asking about "not" replacing things upon request?

If the dial and hands are damaged beyond practical use, they will not do the service without you agreeing to replace them - it is very unlikely that they would put in 500+ bucks worth of parts for free.

[swish77]

Originally Posted by Tools

RSC doesn't replace parts unless you agree ahead of time, and pay for it.

There is always an odd "they replaced mine", but that would be one in millions, or they used an AD who gave the go-ahead without telling the owner.

You are asking about "not" replacing things upon request?

If the dial and hands are damaged beyond practical use, they will not do the service without you agreeing to replace them - it is very unlikely that they would put in 500+ bucks worth of parts for free.

x100. Stories of avoiding RSCs because they'll replace everything without telling customers are very exaggerated. You need to approve and sign for all changes during a service, some just "recommended," others mandatory, such as changing the crystal/gaskets. If you don't like the mandatory changes, whatever those might be, walk away.

[barneb10]

Originally Posted by Tools

RSC doesn't replace parts unless you agree ahead of time, and pay for it.

There is always an odd "they replaced mine", but that would be one in millions, or they used an AD who gave the go-ahead without telling the owner.

You are asking about "not" replacing things upon request?

If the dial and hands are damaged beyond practical use, they will not do the service without you agreeing to replace them - it is very unlikely that they would put in 500+ bucks worth of parts for free.

Originally Posted by swish77

x100. Stories of avoiding RSCs because they'll replace everything without telling customers are very exaggerated. You need to approve and sign for all changes during a service, some just "recommended," others mandatory, such as changing the crystal/gaskets. If you don't like the mandatory changes, whatever those might be, walk away.

Thank guys. Very helpful information. Always appreciate it.

[rootbeer7]

I’ve taken a number of older pieces to RSC London, inc flat 4 16610LV, Mk1 1675 amongst others. All returned as sent with serviced movements and nothing on show replaced.

[barneb10]

Originally Posted by rootbeer7

I’ve taken a number of older pieces to RSC London, inc flat 4 16610LV, Mk1 1675 amongst others. All returned as sent with serviced movements and nothing on show replaced.

Thanks