Dallas RSC Response Time

[Ferdelious]

While I'm aware that this is an unprecedented time and many businesses are not fully operational, the Dallas RSC response time is a little concerning. My 116610LV was delivered back on 7/2 via USPS Registered Mail and I still have not received a response that it was received or an estimate.

I sent one inquiry on 7/10 to customer service and the response was that they are re-opened on a limited scale and that it could take 2 weeks for an evaluation. I sent another response today 7/20 and haven't heard back yet.

I really just want to make sure my watch arrived safely.

[Brian Page]

Originally Posted by Ferdelious

While I'm aware that this is an unprecedented time and many businesses are not fully operational, the Dallas RSC response time is a little concerning. My 116610LV was delivered back on 7/2 via USPS Registered Mail and I still have not received a response that it was received or an estimate.

I sent one inquiry on 7/10 to customer service and the response was that they are re-opened on a limited scale and that it could take 2 weeks for an evaluation. I sent another response today 7/20 and haven't heard back yet.

I really just want to make sure my watch arrived safely.

Call them.

[barneb10]

Originally Posted by Ferdelious

While I'm aware that this is an unprecedented time and many businesses are not fully operational, the Dallas RSC response time is a little concerning. My 116610LV was delivered back on 7/2 via USPS Registered Mail and I still have not received a response that it was received or an estimate.

I sent one inquiry on 7/10 to customer service and the response was that they are re-opened on a limited scale and that it could take 2 weeks for an evaluation. I sent another response today 7/20 and haven't heard back yet.

I really just want to make sure my watch arrived safely.

I called recently to ask myself as I have a piece waiting for a quote.

The response I got from RSC Dallas was that "confirmation of receipt" is provided via the tracking number status. If it it says received/signed, then it implies that RSC Dallas received it. However, like yourself, I would prefer definitive confirmation that it had arrived safely. Estimate/quote for service is expected to be within 2-3 weeks after arrival at RSC. I still have not received mine.

[davidrcpo]

I sympathize with your situation. For what it’s worth, I telephoned Dallas RSC on 13 May and asked for instructions on sending two watches in for servicing. They sent me an email immediately following the phone call with instructions on how to ship the watches via USPS. They also said not to purchase separate shipping insurance. Usps certified mail insures up to $25k. My watches are worth more thAn this amount however I adhered to RSC’s guidance. I shipped the watches on 14 May and USPS said DallAs RSC signed for delivery on 18 May. Although RSC said they would send an emAil acknowledging receipt of the watches, I called them on 21 May to determine if they had indeed received the watches. RSC advised they had my watches and they would send an email confirming same immediately. On 26 May I received the email acknowledging receipt of the watches. On 27 May RSC sent anOther email on each watch with recommended servicing and seeking my approval for them to proceed. I immediately approved of their recommendations electronically and received a confirmation from RSC of same. Strangely, On 29 May RSC telephoned querying whether I wanted to have my watches serviced. Following a brief discussion, RSC said they would call me back as there was some Internal miscommunication Within the RSC About my watches. Several hours later, RSC telephoned back and apologized for the confusion. RSC advised that they were operating with minimal staff due to Covid19 resulting in internal miscommunication. RSC also advised that due to the backlog and associated staffing issues, my watches would be returned to me in 8-10 weeks. Good luck!!!

[Judge]

I called RSC in Dallas last Monday, squeezed me in on Weds morn just for an evaluation. Waited 45 mins...left with my watch and a good bill of health.

They are awesome!

[walds11]

I sent my watch to the Dallas RSC 5/5, delivered 5/8, received service estimate 5/18 and confirmed service estimate 5/19. At that time, they anticipated the work to be completed in approximately 8 weeks. They shipped back to me 7/15 and received it 7/16, so just over 9 weeks door-to-door. No complaints! And communication was great!