Ming Messena and customer service

[brandnew2]

Originally Posted by Etschell

It was an example. You can also get a multitude of other watches in the same price range without a busted movement. A kurono tokyo is one option.

Don't take it so literal.

The point is simple. The response may have improved but I've seen enough that I wouldn't want to end up with a defective watch for fear of retribution by the brand.

Well, you specifically suggested Tudor or Omega, so that what I was responding to, but I do get your point. And I have three Kuronos, but I still buy Mings because they're different and I like them for what they are. Would I knowingly buy a watch with a busted movement? No, but this hasn't happened with any of their other models, and they're working on fixing this one, so we'll see. To each their own, of course.

[ap1]

I got an email about my future 17.09. There are a few parts being changed on the mvmts, no expected delivery date change and one additional year of warranty (3)

[dchang81]

Originally Posted by ap1

I got an email about my future 17.09. There are a few parts being changed on the mvmts, no expected delivery date change and one additional year of warranty (3)

the phrasing was kind of odd though, saying that they will be aplied to all 17.09 moving forward. does this mean that the current ones arent being updated?

[NotWIS]

This is the email I received this afternoon from Horologer Ming regarding the 17.09 version I ordered earlier this year:

MING 17.09 Movement Upgrade

and Warranty Extension
Dear friends,

This e-mail is to share what we know is an eagerly awaited update on the status of your 17.09 order - thank you in advance for your patience.

In light of issues discovered in the early 17.09 Massena LAB watches, we have developed two improvements to rectify operation. Firstly, the retaining spring for the hour gear, and secondly, the cam and jumper spring profile for the independent hour setting mechanism. These improvements require new, upgraded movement components and will be applied to all 17.09s going forward.

We will thoroughly test the changes and we also wish you the same confidence in our products - therefore we will be extending the warranty on your 17.09 for an additional year from the date of delivery, for a total of three years.

The implementation of these changes and movement upgrades will not affect the delivery of your 17.09 and we remain on schedule, as per the original delivery estimates emailed to you on 31 May 2021.

If you have any questions, please do not hesitate to get in touch.

- Team MING



Can anyone comment on the proposed fixes for their movements?