ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
2 October 2021, 03:03 AM | #31 |
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Sent my watch to RSC Dallas for repair, USPS is bringing it back
I just send my packages to NYC & Dallas using UPS Overnight or 2-day through UPS owned Parcel Post (they also offer FedEx label printing). No issues. Proper jewelry insurance purchased. Not everyone had access to Parcel Post so RSCs recommended USPS registered mail that allows proper insurance. I still use Rolex supplied box & paperwork. I just put it in an UPS envelope like the one below.
My father worked for USPS. Retired after 30 years. I refuse to deal w/ their nonsense. |
2 October 2021, 03:40 AM | #32 |
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It's amazing the amount of purely wrong information here. But hey, it's the Internet.
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2 October 2021, 03:43 AM | #33 |
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2 October 2021, 04:03 AM | #34 |
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Looking at the package I’m not surprised they refused it. The whole point of their specific instructions on packaging is to make it as obvious as possible to know if it has been tampered with in transit. The OP’s package is wrapped like a mummy and I’d be very weary of accepting it. Once the accept the box it becomes their problem. Ship in an appropriate sized box with a single layer of brown paper tape or anti-tamper tape along the seam of the box, nothing more or less.
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2 October 2021, 04:09 AM | #35 | |
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2 October 2021, 05:31 AM | #36 | |
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So yes, a lot of wrong information being shared here. |
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2 October 2021, 05:36 AM | #37 |
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They took yours in ?
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2 October 2021, 05:38 AM | #38 |
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Too bad Rolex got rid of their independent, but licensed through Rolex service centers. We had one in San Francisco, easy to get to, no mailing, etc.
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2 October 2021, 07:03 AM | #39 |
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2 October 2021, 07:07 AM | #40 |
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Lets just say lessons were learned today lucky for me they just rerouted the package to it's destination - no need to pay the shipping fee again, even though they are technically sending it again.
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2 November 2021, 09:42 AM | #41 |
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If you don’t mind me asking, did Rolex ever acknowledge receipt of your watch via email, text message or phone call?
I sent my watch to Rolex Service Center in Dallas on Oct 12 but Rolex never acknowledged receipt. I called them weeks later. A Rolex rep indicated they have my watch. It’s annoying that I have nothing IN WRITING to indicate they have my watch. They do have my email address on the service form. Even the USPS Registered Mail tracking # does not show that Rolex has it but an USPS internal log indicates that Rolex did pick it up. I know this because I called USPS and a USPS employee checked for me. It took a long time to navigate the phone menu to get a live person at USPS. It’s only been 11 days, I know I should be patient. Still, there’s nothing reassuring about this process. |
2 November 2021, 10:56 AM | #42 |
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So, lemme see if I got this straight. You paid $50.00 bucks to insure a package. Only to send it to yourself?
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2 November 2021, 11:27 AM | #43 |
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Last time my Sea Dweller went to the Dallas RSC I was fortunate to work about 5 blocks away. In the future, when necessary, will make the four hour drive to Dallas for service work on any of my other watches. I’d have a hard time shipping one of my Rolexes these days.
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2 November 2021, 11:47 AM | #44 |
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Sent my watch to RSC Dallas for repair, USPS is bringing it back
Have a Tudor at Dallas RSC, sent it using USPS Registered using my own materials. No issues in receiving it, but super slow delivery . As mentioned above no one called from RSC to say it arrived, had to call in myself.
Timing so far: Shipped: July 19 Received RSC Dallas: July 29 Estimate given & approved: August 27 October 4: Called and told extra 4-6 more weeks as need to order parts to Geneva ! Super slow! Sent from my iPhone using Tapatalk Pro
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2 November 2021, 11:51 AM | #45 |
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I thought it needs to be sent US Registered Mail where the packaging must be:
“Registered Mail must be sealed with glue, plain paper tape, or cloth tape; the tape must absorb ink and must visibly damage the envelope or wrapper if removed.)”. This looks like adhesive tape. Was it sent registered mail? I have done this to Dallas RWSC and the US Postal insurance is quite reasonable. |
2 November 2021, 12:27 PM | #46 | |
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I
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I don’t know if it’s still the case, but some AD would package up a watch and send it to an RSC. |
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2 November 2021, 01:22 PM | #47 |
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USPS doesn’t cover watches under their insurance under any circumstance. It’s listed as a excluded item across the board.
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2 November 2021, 02:28 PM | #48 |
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Ever since they put a Trump lackey in as PG, it's been FedEx or UPS for me...
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2 November 2021, 08:31 PM | #49 | |
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Yep! but they delivered it eventually to Rolex for that $50.
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3 November 2021, 02:48 AM | #50 | |
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Quote:
Watches are not insurable for Express Mail International. The poster of this thread was mailing domestically in the U.S. Therefore the watch is insurable and payable for the declared value backed by evidence of insurance and value. International Extra Service (First Class Mail and Priority Mail) Note: The following items are prohibited in Express Mail International shipments to all countries: Coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler’s checks; platinum, gold, and silver; precious stones; jewelry, including watches; and other valuable articles. |
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3 November 2021, 02:57 AM | #51 | |
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Quote:
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3 November 2021, 03:07 AM | #52 | |
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Quote:
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3 November 2021, 04:37 AM | #53 |
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USPS registered mail takes forever
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3 November 2021, 05:51 AM | #54 |
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Let's see. Who would you trust; what Rolex says vs what "some" or "others" have said? I would not trust ANYTHING said on this forum. Call Rolex.
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3 November 2021, 11:44 AM | #55 |
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4 November 2021, 04:42 AM | #56 |
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4 November 2021, 05:53 AM | #57 |
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That is not the correct tape. You were supposed to use reinforced tape.
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4 November 2021, 05:55 AM | #58 | |
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Quote:
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2 FACTOR AUTHENTICATION ENABLED. |
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4 November 2021, 05:57 AM | #59 | |
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Correct, this is the type of tape required: Sent from my iPhone using Tapatalk Pro
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Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled |
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6 November 2021, 02:55 AM | #60 | |
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About 2 weeks later, when I called the USPS national # to get an update on the status, I never mentioned Rolex either. I said the addressee was R.U.S.A. and that it is a business. It was the national # so it’s not like the telephone rep had physical access to the package anyway. |
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