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Nathan_ · 21 January 2022, 01:09 PM

Seems people who have already registered are having issues where new registers are able to complete the process. I have sent email via the contact us and hoping they can resolve for me.

RaZCaL · 21 January 2022, 01:22 PM

I was a new register and was able to extend the warranty without any issues. Hope they fix this soon!

Bug04 · 21 January 2022, 08:56 PM

This seems an interesting perspective. It may be useful to understand from real cases feedbacks whether people who faced issues were already registered.

Quote:

Originally Posted by Nathan_

Seems people who have already registered are having issues where new registers are able to complete the process. I have sent email via the contact us and hoping they can resolve for me.

Mini2 · 21 January 2022, 10:39 PM

When you trust the product well done to vc

Sarssi · 21 January 2022, 11:30 PM

Quote:

Originally Posted by Nathan_

Seems people who have already registered are having issues where new registers are able to complete the process. I have sent email via the contact us and hoping they can resolve for me.

This is exactly how it is, and I strongly urge anyone to re-register with a new e-mail address if needed. Hoping it will be fixed soon, but I did send a request for them to register my two VCs on my behalf. Warranties will expire in a couple of weeks from now.

PBJ1925 · 22 January 2022, 01:03 AM

No luck for me as an existing profile to extend online. Sent an inquiry as well, not confident in their IT/CS team(s) to resolve anytime soon.

baamvino · 22 January 2022, 06:16 AM

Great move VC

PBJ1925 · 22 January 2022, 01:42 PM

Just saw on a FB post that if you goto:

https://services.vacheron-constantin...egister/manual

Enter in your serial number even as an existing VC customer and log in when prompted, it'll successfully extend your warranty as a work around. Worked for me and now have peace of mind until 2029....

RobHK · 22 January 2022, 02:26 PM

Quote:

Originally Posted by poweredbyjae

Just saw on a FB post that if you goto:

https://services.vacheron-constantin...egister/manual

Enter in your serial number even as an existing VC customer and log in when prompted, it'll successfully extend your warranty as a work around. Worked for me and now have peace of mind until 2029....

Great, that works, thanks! same here warranty to Sep 2029

ChetBaker · 22 January 2022, 05:22 PM

Worked for me but for some reason until 2027, so six years only.

Saintos · 22 January 2022, 07:53 PM

Quote:

Originally Posted by ChetBaker

Worked for me but for some reason until 2027, so six years only.

That’s odd. What date is your watch purchased

ChetBaker · 23 January 2022, 03:06 AM

It says 13 feb 2020 on the warranty card but for some reason 23 Dec 2019 online. Either way no reason for a 6 year warranty.

GSDLover · 23 January 2022, 06:56 AM

Just did mine today. Very fast and easy. Out till 2030.

raclaims · 25 January 2022, 04:59 AM

I was finally able to register the watches today...hazaah!!!!

nhoangtam · 25 January 2022, 05:10 AM

The above FB link worked for me too. Thanks.

alphadweller · 25 January 2022, 06:28 AM

Wow, that's impressive. Well done, VC.

Bug04 · 29 January 2022, 06:26 AM

Can anyone who successfully extended the VC warranty kindly inform whether, once done, there is a specific (pdf) certificate to download from the site? Or this info is “simply” showed on the site, once logged in, like some screen shots that I have seen?

EEpro · 29 January 2022, 07:28 AM

Quote:

Originally Posted by Bug04

Can anyone who successfully extended the VC warranty kindly inform whether, once done, there is a specific (pdf) certificate to download from the site? Or this info is “simply” showed on the site, once logged in, like some screen shots that I have seen?

Just shows it under collection. No cert.

Bug04 · 29 January 2022, 08:41 AM

Thanks, very clear!

Quote:

Originally Posted by EEpro

Just shows it under collection. No cert.

Saintos · 1 February 2022, 05:26 AM

Does anyone know what happens when you register the watch and then wanna sell it happens with the warranty and the personal information?

sgrossma · 1 February 2022, 06:25 AM

Quote:

Originally Posted by Saintos

Does anyone know what happens when you register the watch and then wanna sell it happens with the warranty and the personal information?

Sell your watch?????

EEpro · 1 February 2022, 09:18 AM

Quote:

Originally Posted by Saintos

Does anyone know what happens when you register the watch and then wanna sell it happens with the warranty and the personal information?

Sure. If it's a blue dial you get blacklisted for life. Any other color overseas and you're blacklisted from a blue dial for life.*

*my AD told me... ymmv

1sttimerolex · 1 February 2022, 02:38 PM

Quote:

Originally Posted by Bug04

Can anyone who successfully extended the VC warranty kindly inform whether, once done, there is a specific (pdf) certificate to download from the site? Or this info is “simply” showed on the site, once logged in, like some screen shots that I have seen?

They also send a confirmation email. But no certificate. Apparently as someone else mentioned it's an immutable log that's created in your account since (supposedly) VC is using blockchain to keep all transactional information.

solaire · 1 February 2022, 05:25 PM

Quote:

Originally Posted by 1sttimerolex

Apparently as someone else mentioned it's an immutable log that's created in your account since (supposedly) VC is using blockchain to keep all transactional information.

VC launched the blockchain in 2019 as a public pilot.

Sent from my iPhone using Tapatalk

DGB · 2 February 2022, 06:24 PM

Same here, I’ve been trying with no success, it just shows it is loading for ever as soon as I go to My Collection.
Also they ask if I want to download “Callback” which I have no clue what it is for.
Either there is a huge number of people registering their watches or VC aren’t as good webmasters as they are watchmakers.

Sent from my iPhone using Tapatalk

solaire · 2 February 2022, 06:27 PM

Quote:

Originally Posted by DGB

Same here, I’ve been trying with no success, it just shows it is loading for ever as soon as I go to My Collection.
Also they ask if I want to download “Callback” which I have no clue what it is for.
Either there is a huge number of people registering their watches or VC aren’t as good webmasters as they are watchmakers.

Sent from my iPhone using Tapatalk

Are you going via the VC Warrenty page or via the hour lounge?

Sent from my iPhone using Tapatalk

DGB · 2 February 2022, 06:38 PM

Quote:

Originally Posted by solaire

Are you going via the VC Warrenty page or via the hour lounge?

Sent from my iPhone using Tapatalk

I went through thehourclub.com.

Sent from my iPhone using Tapatalk

DGB · 3 February 2022, 07:55 AM

Quote:

Originally Posted by solaire

Are you going via the VC Warrenty page or via the hour lounge?

Sent from my iPhone using Tapatalk

It worked, I have it extended to 2029.
In fact via the BC warranty page all goes smoothly, while it doesn’t work via the Hour Club.

Thank for that.

Sent from my iPhone using Tapatalk

solaire · 3 February 2022, 08:06 AM

Quote:

Originally Posted by DGB

It worked, I have it extended to 2029.
In fact via the BC warranty page all goes smoothly, while it doesn’t work via the Hour Club.

Thank for that.

Sent from my iPhone using Tapatalk

Good good.

Yh the VC Warrenty page works and then updates the hour lounge / club.

Sent from my iPhone using Tapatalk

JakeK · 3 February 2022, 09:32 AM

Finally worked for me! Took 2 weeks for it to finally work, so if you are still having trouble, hang in there.

21 January 2022, 01:09 PM	#61
Nathan_ "TRF" Member Join Date: May 2021 Location: Australia Posts: 307	Seems people who have already registered are having issues where new registers are able to complete the process. I have sent email via the contact us and hoping they can resolve for me.

21 January 2022, 01:22 PM	#62
RaZCaL "TRF" Member Join Date: Jun 2013 Location: NYC Watch: 116500,116610,VCO Posts: 847	I was a new register and was able to extend the warranty without any issues. Hope they fix this soon!

21 January 2022, 10:39 PM	#64
Mini2 "TRF" Member Join Date: May 2009 Location: Uk Posts: 1,523	When you trust the product well done to vc

22 January 2022, 01:03 AM	#66
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,319	No luck for me as an existing profile to extend online. Sent an inquiry as well, not confident in their IT/CS team(s) to resolve anytime soon.

22 January 2022, 06:16 AM	#67
baamvino "TRF" Member Join Date: Dec 2015 Location: US Posts: 319	Great move VC

22 January 2022, 01:42 PM	#68
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,319	Just saw on a FB post that if you goto: https://services.vacheron-constantin...egister/manual Enter in your serial number even as an existing VC customer and log in when prompted, it'll successfully extend your warranty as a work around. Worked for me and now have peace of mind until 2029....

22 January 2022, 05:22 PM	#70
ChetBaker "TRF" Member Join Date: Oct 2019 Location: Europe Posts: 736	Worked for me but for some reason until 2027, so six years only.

23 January 2022, 03:06 AM	#72
ChetBaker "TRF" Member Join Date: Oct 2019 Location: Europe Posts: 736	It says 13 feb 2020 on the warranty card but for some reason 23 Dec 2019 online. Either way no reason for a 6 year warranty.

23 January 2022, 06:56 AM	#73
GSDLover "TRF" Member Join Date: Dec 2016 Location: Florida Watch: Patek 5205r-010 Posts: 641	Just did mine today. Very fast and easy. Out till 2030.

25 January 2022, 04:59 AM	#74
raclaims "TRF" Member Join Date: Mar 2013 Location: NJ Posts: 2,624	I was finally able to register the watches today...hazaah!!!!

25 January 2022, 05:10 AM	#75
nhoangtam "TRF" Member Join Date: Jan 2021 Location: Ohio Posts: 48	The above FB link worked for me too. Thanks.

25 January 2022, 06:28 AM	#76
alphadweller "TRF" Member Join Date: Nov 2019 Real Name: Vic Location: Spain Watch: SD43 Posts: 6,198	Wow, that's impressive. Well done, VC.

29 January 2022, 06:26 AM	#77
Bug04 "TRF" Member Join Date: Jan 2022 Location: Rome Posts: 253	Can anyone who successfully extended the VC warranty kindly inform whether, once done, there is a specific (pdf) certificate to download from the site? Or this info is “simply” showed on the site, once logged in, like some screen shots that I have seen?

1 February 2022, 05:26 AM	#80
Saintos "TRF" Member Join Date: Sep 2020 Location: Europe Posts: 137	Does anyone know what happens when you register the watch and then wanna sell it happens with the warranty and the personal information?

2 February 2022, 06:24 PM	#85
DGB "TRF" Member Join Date: Mar 2017 Location: uk Posts: 992	Same here, I’ve been trying with no success, it just shows it is loading for ever as soon as I go to My Collection. Also they ask if I want to download “Callback” which I have no clue what it is for. Either there is a huge number of people registering their watches or VC aren’t as good webmasters as they are watchmakers. Sent from my iPhone using Tapatalk

3 February 2022, 09:32 AM	#90
JakeK "TRF" Member Join Date: Jun 2019 Real Name: Jake Location: USA Watch: VCO Posts: 785	Finally worked for me! Took 2 weeks for it to finally work, so if you are still having trouble, hang in there.

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