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Flipmoke8485 · 15 February 2022, 01:38 AM

hello. so I have 1year left on my 5 yr from my 2018 sub date. out of nowhere I feel like my pin doesn’t feel right when opening and closing it. however I was told by my AD jus last week that rolex warranty only covers movement issues and they’ll call my pin “wear and tear” and not cover it?? CAN SOMEONE HELP ME WITH EXACTLY WHATS COVERED ?

paxjedi · 15 February 2022, 03:20 AM

Huh?
What is a pin?
How does it open and close?
How does it not feel right?
You have to be more specific in your question.

.

DJ2020 · 15 February 2022, 03:26 AM

Pin?

RobJohnFL · 15 February 2022, 03:27 AM

Quote:

Originally Posted by paxjedi

Huh?
What is a pin?
How does it open and close?
How does it not feel right?
You have to be more specific in your question.

.

I think he means the crown might be „sticky“.
If so, I don’t think it will be covered under warranty, as it’s nothing abnormal.

Driver8 · 15 February 2022, 04:04 AM

As others have said, the warranty covers manufacturing defects not wear and tear, so the crown (assuming you actually mean the crown of course) is a part that is subject to wear and tear. That said, there's obviously a chance of a manufacturing defect in any part, so you may need to be a bit more specific than 'it doesn't feel right' when describing the issue.

Long story short - it's a manufacturing defect, the warranty will cover it: if it's wear and tear, then it won't.

(By the way, I do hope your AD didn't also refer to the crown as a pin)

Tools · 15 February 2022, 04:09 AM

Quote:

Originally Posted by Flipmoke8485

hello. so I have 1year left on my 5 yr from my 2018 sub date. out of nowhere I feel like my pin doesn’t feel right when opening and closing it. however I was told by my AD jus last week that rolex warranty only covers movement issues and they’ll call my pin “wear and tear” and not cover it?? CAN SOMEONE HELP ME WITH EXACTLY WHATS COVERED ?

Perhaps.

A warranty is not a blanket "fix-it" token, it is a guaranty that they will fix manufacturing defects that you may notice during its term.

Wear and tear, or damage, is not covered by a warranty.

Without knowing exactly what your issue is, it would be impossible to know if it may be covered by the warranty or not.

Glidelock · 15 February 2022, 07:27 AM

Quote:

Originally Posted by Flipmoke8485

hello. so I have 1year left on my 5 yr from my 2018 sub date. out of nowhere I feel like my pin doesn’t feel right when opening and closing it. however I was told by my AD jus last week that rolex warranty only covers movement issues and they’ll call my pin “wear and tear” and not cover it?? CAN SOMEONE HELP ME WITH EXACTLY WHATS COVERED ?

Quote:

Originally Posted by Tools

Perhaps.

A warranty is not a blanket "fix-it" token, it is a guaranty that they will fix manufacturing defects that you may notice during its term.

Wear and tear, or damage, is not covered by a warranty.

Without knowing exactly what your issue is, it would be impossible to know if it may be covered by the warranty or not.

What we have hear is a “Failure” to communicate!

watchamatic · 15 February 2022, 11:28 AM

Just send it in for service. Rolex will usually make things right. Besides, might just be a minor issue like something stuck on you clasp, maybe even an small pice of old sticker. You may also want to take a closer look first and see if anything if stuck in there.

Andad · 15 February 2022, 11:44 AM

Assuming it is the crown that you are referring to I dont think it would have worn in 4 years of use as this is an automatic movement not wound every couple of days.
Most probably some contamination on the thread.
Give it a scrub out and a bit of grease.
Rolex use Fomblin but you would know this?

A touch of vaseline would do.

If the 'pin' you refer to is the crown stem then sometimes they do stick when opening as there are a few internal operations that have to align when you unscrew and pull out to the two positions.

PS. THERE IS NO NEED TO SHOUT.

Dirt · 15 February 2022, 10:23 PM

Quote:

Originally Posted by Glidelock

What we have hear is a “Failure” to communicate!

In that case, we shall endeavour to persevere.

GradyPhilpott · 16 February 2022, 02:31 AM

I personally consider the crown and stem to be part of the movement.

Ask Rolex. They will give you the skinny.

The stem and crown came out of my brand new Timex Marlin and Timex fixed it under warranty.

Maybe Rolex thinks differently, but it doesn't look good that Timex has a better warranty.

15 February 2022, 01:38 AM	#1
Flipmoke8485 "TRF" Member Join Date: Feb 2018 Location: philadelphia Watch: SubC w/date Posts: 18	Help! Rolex service questions. Been told too many diff things hello. so I have 1year left on my 5 yr from my 2018 sub date. out of nowhere I feel like my pin doesn’t feel right when opening and closing it. however I was told by my AD jus last week that rolex warranty only covers movement issues and they’ll call my pin “wear and tear” and not cover it?? CAN SOMEONE HELP ME WITH EXACTLY WHATS COVERED ?

15 February 2022, 03:20 AM	#2
paxjedi "TRF" Member Join Date: Dec 2021 Real Name: Montemayor Location: Madrid Posts: 425	Huh? What is a pin? How does it open and close? How does it not feel right? You have to be more specific in your question. . __________________ You never actually own a Rolex. Eventually your son inherits your place on the waiting list.

15 February 2022, 03:26 AM	#3
DJ2020 "TRF" Member Join Date: Nov 2020 Real Name: Wayne Location: NC Watch: 226570 Posts: 3,484	Pin? __________________ In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln __________________________________________________ Rolex 226570, Explorer II Club

15 February 2022, 11:44 AM	#9
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,524	Assuming it is the crown that you are referring to I dont think it would have worn in 4 years of use as this is an automatic movement not wound every couple of days. Most probably some contamination on the thread. Give it a scrub out and a bit of grease. Rolex use Fomblin but you would know this? A touch of vaseline would do. If the 'pin' you refer to is the crown stem then sometimes they do stick when opening as there are a few internal operations that have to align when you unscrew and pull out to the two positions. PS. THERE IS NO NEED TO SHOUT. __________________ E

16 February 2022, 02:31 AM	#11
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	I personally consider the crown and stem to be part of the movement. Ask Rolex. They will give you the skinny. The stem and crown came out of my brand new Timex Marlin and Timex fixed it under warranty. Maybe Rolex thinks differently, but it doesn't look good that Timex has a better warranty. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

15 February 2022, 04:04 AM	#5
Driver8 "TRF" Member Join Date: Jan 2017 Location: UK Posts: 2,874	As others have said, the warranty covers manufacturing defects not wear and tear, so the crown (assuming you actually mean the crown of course) is a part that is subject to wear and tear. That said, there's obviously a chance of a manufacturing defect in any part, so you may need to be a bit more specific than 'it doesn't feel right' when describing the issue. Long story short - it's a manufacturing defect, the warranty will cover it: if it's wear and tear, then it won't. (By the way, I do hope your AD didn't also refer to the crown as a pin)

15 February 2022, 11:28 AM	#8
watchamatic "TRF" Member Join Date: Jul 2013 Location: Asia Posts: 306	Just send it in for service. Rolex will usually make things right. Besides, might just be a minor issue like something stuck on you clasp, maybe even an small pice of old sticker. You may also want to take a closer look first and see if anything if stuck in there.

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