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11 August 2022, 03:40 AM | #1 |
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Rolex Service Center Beverly Hills Experience -
I just wanted to bring to everyone's attention what I witnessed at the Beverly Hills service center. I brought my 18238 YG day date there in the last few weeks and told the male service rep there was something on my left upper lug. In front of me, and to my horror, he used his bare fingernail to try and scrape off what I was describing to him. That is the last time I am bringing any of my watches there. INSANE !!
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11 August 2022, 03:43 AM | #2 |
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Ok.
What was on there? |
11 August 2022, 03:57 AM | #3 |
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What was on the watch was irrelevant. How this particular staff member tried to go about removing what was there was wrong. Nowhere in any Rolex manuals does it state to use your fingernail to remove anything from their watches.
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11 August 2022, 03:59 AM | #4 |
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I had mty DJ serviced last month. A perfect experience totally professional..
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11 August 2022, 04:10 AM | #5 |
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Personally, I sure wouldn’t worry about anyone using their fingernail on my watch. By the way, what was there?
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11 August 2022, 04:11 AM | #6 |
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I also had a good experiences at this service center, until I didn't. I just wanted everyone to know what I went through and this does not mean you will have the same thing happen to you.
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11 August 2022, 04:18 AM | #7 |
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Unless this guy was Wolverine or Edward Scissorhands how is his fingernail going to do any damage to a Rolex?
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11 August 2022, 04:20 AM | #8 |
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I thought this was a troll post but it’s looking like it’s serious unfortunately
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11 August 2022, 04:21 AM | #9 |
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I am curious as to whether a fingernail is of sufficient hardness to damage the gold alloy or finish produced by Rolex. Did it leave any scratches?
I have an old 1675/3 that was quite worn that I took to RSC BH. They told me I should probably seek out a CW21 certified watchmaker as Rolex would want to replace many of the original vintage parts. I did have them authenticate for an estimate but in the end I took the advice. That said, everyone I dealt with was very professional and quite nice. Swiss chocolate and water offered, but of course! Kind of like that Grey Poupon commercial. |
11 August 2022, 04:23 AM | #10 |
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...
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11 August 2022, 04:25 AM | #11 |
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11 August 2022, 04:41 AM | #12 | |
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Quote:
I dinged the fluted bezel on my old DJ41 when putting it on. You don’t even need Wolverine nails as it’s very soft lol. I can’t speak for the watch mid-case or bracelet, but I’m sure it’ll leave micro scratches. I’m curious to what the OP even brought his watch in for and what was on the watch. |
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11 August 2022, 04:45 AM | #13 |
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11 August 2022, 04:48 AM | #14 |
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I admit to using my fingernail on my watch from time to time.
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11 August 2022, 04:52 AM | #15 |
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What was actually on the watch? I mean, I get it, I have scratched the coating on my car mirror before when I wiped it with a microfiber cloth. There were small dust particles that did the damage. However, in that case. It was probably a natural reaction and honestly I wouldn't lose sleep over that.
Think of all the times your sleeve is rubbing against your watch. Or the next time you wipe it down. Any polished surface on a watch is basically going to get micro scratches one way or another if you wear it at all. |
11 August 2022, 04:52 AM | #16 |
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at least he didn't lick it and use his shirt cuff
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11 August 2022, 04:58 AM | #17 |
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Imagine what service centers do to your watch when you're not present. You may be too gingerly when it comes to your watch, I get it, they cost a small fortune, but don't expect everyone to treat them the same way you do.
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11 August 2022, 05:01 AM | #18 |
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11 August 2022, 05:04 AM | #19 |
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So is this a serious post or a troll post?
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11 August 2022, 05:05 AM | #20 |
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A fingernail is probably softer than any tool that would be used on your watch!
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11 August 2022, 05:12 AM | #21 |
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The worst day of my BLNR ownership:
The day I put a noticeable scratch on it while on a hotel shuttle bus... The best day of my BLNR ownership (in retrospect): The day I put a noticeable scratch on it while on a hotel shuttle bus. |
11 August 2022, 05:12 AM | #22 |
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11 August 2022, 05:13 AM | #23 |
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Did he scratch your case? Impossible, right?
I’ve used the Beverly Hills Rolex Service Center and I never had any issues. The only issues was the customers trying to chat up the clerks trying to get a free catalog or share their unwanted opinion on availability; thereby making the rest of us wait in line longer. |
11 August 2022, 05:43 AM | #24 |
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I took my BLRO to Gearys in Santa Monica and they shipped it off to the Dallas repair center and they scratched my bracelet to hell. It also came back all loose and squeaky. I brought it to their attention and they polished out the scratches but in doing so they polished too much and wore a hot spot in the clasp. Thank god I didnt have them touch the case. Bracelets can be replaced.
Needless to say I don't want any of my pieces going through the Dallas center again.
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11 August 2022, 06:06 AM | #25 |
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A 18238 YG Rolex is 18k gold.
18k gold has a hardness of 2.8 on the Mohs scale. Human fingernails have a rating of 2.2-2.5. |
11 August 2022, 06:11 AM | #26 |
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egg McMuffin?....honestly, that is how I get it off my watches.
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11 August 2022, 06:12 AM | #27 |
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I initially read something was on your leg and he scratched it.
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11 August 2022, 06:19 AM | #28 |
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I don't see an issue.
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11 August 2022, 06:20 AM | #29 |
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Presumably you had done the same before taking it in there?
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11 August 2022, 06:27 AM | #30 |
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Hmm, I am confused. I must admit I thought this was a troll post at first. If I recall correctly Rolex watches were originally intended as "tool watches." In other words they were meant to be used as tools. That, of course, can add some wear and tear to them. I guess I have never fully understood the "safe Queen" approach to owning watches. But I don't see why a finger nail would ever be an issue. It's sort of human nature to use it on things.
Perhaps a picture could be posted to show the damage the finger nail did to the watch.
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