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17 August 2024, 01:37 AM | #1 |
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Dallas RSC
Impressive turnaround by Dallas RSC!
They received my 16570 for service on 8/7. I approved the estimate on 8/8. Today, 8/16, service is complete and watch is ready to return to me. Love this efficiency from them. By far, the fastest turnaround I've experienced from Dallas RSC. |
17 August 2024, 01:39 AM | #2 |
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I've always had good luck with Dallas. They have serviced both my sub and my wife's DJ (after a fall on to the tile) and did great work with both.
glad to hear you had a similar experience
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17 August 2024, 01:56 AM | #3 |
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Yeah, I've had a great experience with Dallas RSC since I started sending them stuff in 1999. Always really good customer service.
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17 August 2024, 02:13 AM | #4 | |
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Real Name: RiCkY
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Watch: 16520
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Quote:
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17 August 2024, 05:37 AM | #5 | |
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Quote:
I know! It's crazy. They quoted me 3 weeks on the estimate and I was surprised with that as I remember the days of 6-8 weeks or more. I was shocked (in a good way) to get their completion email today. |
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17 August 2024, 05:38 AM | #6 |
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That’s pretty darn impressive… was this for a full service?
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17 August 2024, 06:39 AM | #7 |
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I was going to send in my sub for service.....is there a list of cost? I was going to compare vs using a local guy....
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18 August 2024, 01:49 AM | #8 |
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18 August 2024, 01:51 AM | #9 |
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18 August 2024, 11:44 PM | #10 |
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We had a great experience with Dallas recently. Sent my Explorer II and wife's OP 36. Both needed new crystals. Mine "no polish" request surprisingly resulted in a -$150 adjustment on my invoice. Hers looks like new. It was originally purchased from an estate jeweler at a discount because it was not in the best shape and uses it as a travel watch. It has seen a lot of rough use. Dallas also replaced all her bracelet screw on my request because a few were mangled at no charge! Will likely only use Dallas going forward.
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19 August 2024, 05:14 AM | #11 |
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19 August 2024, 06:20 AM | #12 | |
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Quote:
It's been reported that Dallas and New York RSC no longer accept a watch for drop off to be serviced. I expect you will have to pay for shipment to and from Dallas. Dallas RSC (214) 871-0500 |
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19 August 2024, 07:40 AM | #13 |
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Real Name: Doug
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Thats awesome. I opted to use my local AD and still don’t have my watch back after two MONTHS! They claimed it would be about three weeks. ARGH! I called them last Tuesday for an update and never got a call back. Now that’s service…
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19 August 2024, 11:38 AM | #14 |
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Dallas RSC was a 4 weeks turnaround prior to Covid so you should indeed be impressed.
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20 August 2024, 10:25 AM | #15 | |
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Wow no wayyyy Less than 10 days is amazing Sent from my iPhone using Tapatalk
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20 August 2024, 11:19 PM | #16 | |
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Me too. Quote was $850 and then adjusted -$150 since I declined the case/bracelet refinish. Really happy with their service. |
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21 August 2024, 12:13 AM | #17 |
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So forgive the dumb question but this is only my second experience sending in for service. I thought it was “safer” to have my AD send it in and deal with the RSC.
I take it you guys contact the RSC directly and send it in yourself? It seems the RSC is happy to deal directly with john-q-public? I’m assuming you ship it insured and it’s return shipped insured? As I said, sorry for the stupid question but I guess being inexperienced it just didn’t occur to me to bypass my dealer. I guess I’m going to be charged something extra using this route but I just assumed it would be safer to have them deal with the delivery and communication issues. |
21 August 2024, 05:53 AM | #18 | |
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Absolutely best to send it to RSC yourself and cut out any AD nonsense. Email the RSC and ask them to send you a "mailing kit". They will ship you a box (at no cost to you) with literally everything that you need to package your watch and ship it to them. They include precise instructions in the mailing kit. You use USPS registered mail to send it to them and they will return it to you FedEx overnight. |
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21 August 2024, 06:39 AM | #19 | |
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Sure didn't mean to derail the thread but thanks heaps for the info/education. |
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21 August 2024, 08:32 AM | #20 |
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21 August 2024, 12:08 PM | #21 | |
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"Per your request, please find our Mailing Instructions attached. Please ship your timepiece to our Dallas Service Center at the following address. We strongly recommend that you address the package using the abbreviation noted below and send it via USPS Registered Mail or your preferred overnight carrier method. Be sure to declare the proper insurance value. Do not use the original presentation box, simply wrap the watch securely in a small, strong, cardboard box or use a “self-sealing” mailing box. " I used FedEx as it was convenient. I requested and received written confirmation that my watch insurer would cover the watch in transit if I used FedEx overnight. I think it was three weeks door to door. |
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22 August 2024, 12:05 AM | #22 | |
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Quote:
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22 August 2024, 08:48 AM | #23 |
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is it possible to just send the case (no bracelet) in for warranty work?
do you get the original warranty card in addition to the service card upon return? |
22 August 2024, 11:49 AM | #24 |
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Wow that’s very impressive. My AD told me 3 months yesterday.
Sent from my iPhone using Tapatalk |
23 August 2024, 01:40 AM | #25 | |
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That's what you get by having the AD "help" you in the process. Involving an AD can only hurt you. No thank you. So much easier and efficient to just send it in yourself. |
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23 August 2024, 02:23 AM | #26 |
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Like all RSC it depends on how busy they are when sending in for service had my SD serviced in Singapore many years ago took 4 days for full service.
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
23 August 2024, 02:56 AM | #27 |
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23 August 2024, 05:51 AM | #28 |
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If it's not too intrusive, what was the cost?
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23 August 2024, 12:39 PM | #29 |
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