ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

brady · 21 November 2009, 05:22 AM

I dropped off my 16622 to the local AD to have the bezel worked on. The triangle marker on the bezel was not perfectly clicking in place at 12. While this isn't a huge deal, the YM is only a couple of months old and I figured I'd get it fixed while it was under warranty. Before leaving the AD, I asked that they call me if they had to send it to Rolex. They have plenty of watchmakers at their store, one that I know fairly well, and I asked if it was something that he could take care of without having to send to Rolex, even though it is considered warranty work. Well I stop by today and they sent it off to a RSC without informing me. They also did not know at the time which one they sent it to. Normally I believe people have the ability to specify which service center the watch gets sent to and I did not get this luxury.

I know it's not that big of a deal but I expected the AD to be proactive and reach out to me before they sent my watch off, which is supposedly part of their policy. It's tough enough being without a fine watch, at least they could have coddled me

.

SLS · 21 November 2009, 05:35 AM

I actually shocked that they didn't do the work in house, pretty simple fix!

Scott

TheVTCGuy · 21 November 2009, 06:04 AM

Hmm... whether or not they could have done it in house, they DEFINITELY should have informed you they were sending it off to the RSC, what is that, four, six weeks? I don't blame you for being upset.

smallcandle · 21 November 2009, 06:19 AM

Yeah, I'm with you on this one. Your AD should have definately alerted you that they were sending your watch out and probably should have asked your preference concerning which RSC it went to. Here's hoping it comes back soon and all is well.

Bisquitlips · 21 November 2009, 06:46 AM

I would find out a reason they felt they had to send the timepiece into an RSC and if it wasn't a good one I would peel that AD like an onion.

Sounds to me like another AD that just arbitrarily makes decisions without the care of their customers in mind.

mfer · 21 November 2009, 06:49 AM

I'd be livid, but it wouldn't have happened. I would have just fixed it myself!

They better provide you with some reparations.

kcmo · 21 November 2009, 07:08 AM

I agree that they really should have informed you first of their intent to send it off. I hope they were apologetic.

Tools · 21 November 2009, 07:31 AM

Removing the Yachtmaster insert isn't quite the same as a Sub...

the AD did the right thing.....

mfer · 21 November 2009, 07:45 AM

Quote:

Originally Posted by Tools

Removing the Yachtmaster insert isn't quite the same as a Sub...

the AD did the right thing.....

Really, what's the difference? Not being wiseguy, I just didn't know?

Atl · 21 November 2009, 08:08 AM

Sounds like my trials with my AD! Actually, I was told by more than one AD, that if anyone, including an AD works on your watch while under warranty, your warranty is voided. As to where they sent it, they mailed it, why would they not know????

brady · 21 November 2009, 10:30 AM

I completely understand them sending the watch in. If I was running a watch shop and I had to choose between expending internal resources fixing something, or going through the proper warranty channels, I would probably send the watch off too. However, I was more surprised that they did not call me like they said they would and did not give me the choice. I definitely plan on going back tomorrow to find out which RSC they sent it to. This AD has been one disappointment after another....

21 November 2009, 05:22 AM	#1
brady "TRF" Member Join Date: Jul 2009 Real Name: Brady Location: San Antonio Watch: yes please Posts: 525	Random Rant I dropped off my 16622 to the local AD to have the bezel worked on. The triangle marker on the bezel was not perfectly clicking in place at 12. While this isn't a huge deal, the YM is only a couple of months old and I figured I'd get it fixed while it was under warranty. Before leaving the AD, I asked that they call me if they had to send it to Rolex. They have plenty of watchmakers at their store, one that I know fairly well, and I asked if it was something that he could take care of without having to send to Rolex, even though it is considered warranty work. Well I stop by today and they sent it off to a RSC without informing me. They also did not know at the time which one they sent it to. Normally I believe people have the ability to specify which service center the watch gets sent to and I did not get this luxury. I know it's not that big of a deal but I expected the AD to be proactive and reach out to me before they sent my watch off, which is supposedly part of their policy. It's tough enough being without a fine watch, at least they could have coddled me .

21 November 2009, 05:35 AM	#2
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	I actually shocked that they didn't do the work in house, pretty simple fix! Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

21 November 2009, 06:46 AM	#5
Bisquitlips 2024 Pledge Member Join Date: Sep 2008 Real Name: Richard Location: USA Watch: YM Deep Space Posts: 12,521	I would find out a reason they felt they had to send the timepiece into an RSC and if it wasn't a good one I would peel that AD like an onion. Sounds to me like another AD that just arbitrarily makes decisions without the care of their customers in mind. __________________ Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM

21 November 2009, 06:49 AM	#6
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	I'd be livid, but it wouldn't have happened. I would have just fixed it myself! They better provide you with some reparations. __________________ member#3242

21 November 2009, 07:31 AM	#8
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	Removing the Yachtmaster insert isn't quite the same as a Sub... the AD did the right thing..... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

21 November 2009, 06:04 AM	#3
TheVTCGuy Banned Join Date: Jul 2008 Real Name: Paul Location: San Diego Watch: 126619LB Posts: 21,540	Hmm... whether or not they could have done it in house, they DEFINITELY should have informed you they were sending it off to the RSC, what is that, four, six weeks? I don't blame you for being upset.

21 November 2009, 06:19 AM	#4
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	Yeah, I'm with you on this one. Your AD should have definately alerted you that they were sending your watch out and probably should have asked your preference concerning which RSC it went to. Here's hoping it comes back soon and all is well.

21 November 2009, 07:08 AM	#7
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	I agree that they really should have informed you first of their intent to send it off. I hope they were apologetic.

21 November 2009, 08:08 AM	#10
Atl Member Join Date: Oct 2005 Real Name: David Location: Sandy Springs, Ga Watch: GMT II, new Subbie Posts: 937	Sounds like my trials with my AD! Actually, I was told by more than one AD, that if anyone, including an AD works on your watch while under warranty, your warranty is voided. As to where they sent it, they mailed it, why would they not know????

21 November 2009, 10:30 AM	#11
brady "TRF" Member Join Date: Jul 2009 Real Name: Brady Location: San Antonio Watch: yes please Posts: 525	I completely understand them sending the watch in. If I was running a watch shop and I had to choose between expending internal resources fixing something, or going through the proper warranty channels, I would probably send the watch off too. However, I was more surprised that they did not call me like they said they would and did not give me the choice. I definitely plan on going back tomorrow to find out which RSC they sent it to. This AD has been one disappointment after another....

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)