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Cristell · 2 January 2010, 04:27 AM

Hey Guys ...and Gals,

When I purchased my new DJ I was undecided between two dials, I asked my AD if down the road I decided to change dials would that be a problem. He said not at all, but Rolex will no longer supply dealers with spare parts (to keep a tighter control on counterfeiting) and I would need to send the watch to Rolex and they would keep my old dial ...also for counterfeiting reasons. This does not sound right/fair! Why shouldn't I be entitled to keep all my original parts? What if I wanted to put it back to its original state for re-sale purposes or maybe I prefer the look of the old dial. Does my Dealer have his facts straight?

I know I have other options rather than go to Rolex if and when I ever decide to swap out my dial and have it replace with another authentic Rolex dial, but how could Rolex do such a thing? And if this is true, and they do keep your dial, do they credit you for it?

Thanks guys,

Rolesor · 2 January 2010, 04:40 AM

unfortunately I have heard the same thing.

The part that really bugs me - is that we pay for the dial when we buy the watch. Then we pay for a new one if we switch and they keep the original one that we PAID FOR.

At $300.00 for the replacement dial, are we getting a discount or deal that justifies them keeping it?

barstoolman · 2 January 2010, 04:59 AM

Back in the 70's and 80's, Rolex would return to the owner the dial that was being replaced in a small plastic round case. I know this from first hand experience as I use to change the dial on my DD about every 2 years and had a whole collection of dials.

Safetrends · 2 January 2010, 05:02 AM

Quote:

Originally Posted by barstoolman

Back in the 70's and 80's, Rolex would return to the owner the dial that was being replaced in a small plastic round case. I know this from first hand experience as I use to change the dial on my DD about every 2 years and had a whole collection of dials.

You would not have DateJust 1970 blue dial now?

Dan Pierce · 2 January 2010, 05:02 AM

You don't "own" that Rolex, Ralph. You just get the privilege of renting it as long as you follow the rules.

dP

Brit78 · 2 January 2010, 05:21 AM

Yeah, this is total BS, but I have heard the same thing.

Brit78 · 2 January 2010, 05:21 AM

Yeah, this is total BS, but I have heard the same thing.

Dan Pierce · 2 January 2010, 05:31 AM

Quote:

Originally Posted by Brit78

Yeah, this is total BS, but I have heard the same thing.

It may sound like BS but unfortunately it's true, at least in the US.
dP

watchmaker · 2 January 2010, 05:38 AM

In the UK, the price of the dial swap reflects the cost of swapping the dial, and resealing the case fully. The old dial, provided it is in immaculate condition, covers the cost of the new dial. Give or take a little bit of profit.

But long story short is that your old dial is pretty much a swap, in terms of material cost. The rest is labour etc

Cristell · 2 January 2010, 05:44 AM

Quote:

Originally Posted by watchmaker

In the UK, the price of the dial swap reflects the cost of swapping the dial, and resealing the case fully. The old dial, provided it is in immaculate condition, covers the cost of the new dial. Give or take a little bit of profit.

But long story short is that your old dial is pretty much a swap, in terms of material cost. The rest is labour etc

That sounds like a fair deal.

Esquire · 2 January 2010, 05:50 AM

I'm nearly positive that what you describe violates antitrust rules in the United States.

Rolesor · 2 January 2010, 06:06 AM

Quote:

Originally Posted by watchmaker

In the UK, the price of the dial swap reflects the cost of swapping the dial, and resealing the case fully. The old dial, provided it is in immaculate condition, covers the cost of the new dial. Give or take a little bit of profit.

But long story short is that your old dial is pretty much a swap, in terms of material cost. The rest is labour etc

If that's really what the breakdown is then I guess I can get on board with it.. Meh,, I'll just dwell on which dial to get for a few more months before I take the dive

Brit78 · 2 January 2010, 06:10 AM

Quote:

Originally Posted by Dan Pierce

It may sound like BS but unfortunately it's true, at least in the US.
dP

Yeah Dan, agreed. I meant that it is BS that they can do this. I have heard that's the way it is though. Seems rather ridiculous to me.

CoopJr · 2 January 2010, 06:33 AM

I'm having my dad's Sub overhauled as we speak. When I dropped it off, I asked if I could have the used parts back with the watch...after a pause and a bit of stink eye from the counter person

...the answer was.."NO".

Jackxv · 2 January 2010, 06:37 AM

My AD, with their own servicecenter, gives every part except movement parts back to me.
If you go in for a dial they change within the hour and give back your old dial in a small plastic container.
A WR test with change of al seals costs 45 euro and while doing that they change bezel and crystal for cost of parts.

They've been AD since 1949 and deliver superb service.

Jack

sea-dweller · 2 January 2010, 06:47 AM

I swapped bezels on my GMT II at the RSC is Los Angeles in Sept, 2004. I switched from Coke to Pepsi. They allowed me to keep the old Coke bezel. Seems to be an inconsistent application of rules from RSC to RSC here.

kyle L · 2 January 2010, 06:50 AM

Yeah, when I got my dial replaced at the Omega Center in NYC, I asked if I could have back the dial. They explained to me that to be on the safe side, they rarely return dials and parts due to counterfeiters. It makes sense to me.

Safetrends · 2 January 2010, 06:55 AM

Quote:

Originally Posted by kyle L

Yeah, when I got my dial replaced at the Omega Center in NYC, I asked if I could have back the dial. They explained to me that to be on the safe side, they rarely return dials and parts due to counterfeiters. It makes sense to me.

I agree on what they say, however it is your property and I think you should be able keep it.

Idle Swede · 2 January 2010, 06:58 AM

Quote:

Originally Posted by Safetrends

I agree on what they say, however it is your property and I think you should be able keep it.

Unfortunately they don't give a rats rectum what you think.

You always have the choice to not service with them.

Safetrends · 2 January 2010, 06:59 AM

Quote:

Originally Posted by Idle Swede

Unfortunately they don't give a rats rectum what you think.

You always have the choice to not service with them.

Leo you are great!

One of those cave dwelling butt monkey!

Idle Swede · 2 January 2010, 07:06 AM

Quote:

Originally Posted by Safetrends

Leo you are great!

One of those cave dwelling butt monkey!

I've been called worse.

Mr. K · 2 January 2010, 07:11 AM

I wish we could keep the dials too. That would be great. But it is the way Rolex does things.

Also for the DJ you can only swap from a certain dial to another. You can upgrade to diamonds if you want. But if you get a "plain" dial and want a speciality dial put on, like pyramid or tapestry (when they made them) they will not do it for you.

Safetrends · 2 January 2010, 07:17 AM

[QUOTE=Idle Swede;1540890]Unfortunately they don't give a rats rectum what you think.

Leo I ment the Rolex dealer not you sorry for the mix up.

:r ofl:

Alcan · 2 January 2010, 08:19 AM

In Canada, Rolex replaces parts on an exchange basis only, no return of replaced parts.

My 1630 bracelet has some stretch. I got a quote of $3,600 for a replacement ordered from Geneva, exchange only, and they want the watch before they order the bracelet. I think it'll be on a stretched bracelet for a while longer.

Cristell · 2 January 2010, 09:08 AM

Quote:

Originally Posted by Alcan

In Canada, Rolex replaces parts on an exchange basis only, no return of replaced parts.

My 1630 bracelet has some stretch. I got a quote of $3,600 for a replacement ordered from Geneva, exchange only, and they want the watch before they order the bracelet. I think it'll be on a stretched bracelet for a while longer.

Your 1630 bracelet, is it TT or SS? $3,600 does sound a bit pricey considering they keep yous.

Wildwing · 2 January 2010, 10:09 AM

It's a bit Gestapo, but you vill be postive when you buy ze first vatch. If you decide to change, ve vill conviscate ze extra parts. Zat is official.

Hey, it's somewhat why we like this brand, afterall? N'est pas? Come on, high five...

Speed · 2 January 2010, 10:18 AM

Quote:

Originally Posted by Wildwing

It's a bit Gestapo, but you vill be postive when you buy ze first vatch. If you decide to change, ve vill conviscate ze extra parts. Zat is official.

Hey, it's somewhat why we like this brand, afterall? N'est pas? Come on, high five...

HAHAHAHAHA

I love supporting a dictator-esque company. NOT!

valentine · 2 January 2010, 12:12 PM

Quote:

Originally Posted by Jackxv

My AD, with their own servicecenter, gives every part except movement parts back to me.
If you go in for a dial they change within the hour and give back your old dial in a small plastic container.
A WR test with change of al seals costs 45 euro and while doing that they change bezel and crystal for cost of parts.

They've been AD since 1949 and deliver superb service.

Jack

valentine · 2 January 2010, 12:14 PM

find an independent rolex watchmaker with a parts account. they will be able to retunr your parts.

Evan614 · 2 January 2010, 12:22 PM

Quote:

Originally Posted by Alcan

In Canada, Rolex replaces parts on an exchange basis only, no return of replaced parts.

My 1630 bracelet has some stretch. I got a quote of $3,600 for a replacement ordered from Geneva, exchange only, and they want the watch before they order the bracelet. I think it'll be on a stretched bracelet for a while longer.

Try losing your bracelet before sending it in.
Hey Rolex

2 January 2010, 04:27 AM	#1
Cristell Member Join Date: Dec 2009 Real Name: Ralph Location: NJ - USA Watch: TT DJ Posts: 136	Does my AD have his facts right??? Hey Guys ...and Gals, When I purchased my new DJ I was undecided between two dials, I asked my AD if down the road I decided to change dials would that be a problem. He said not at all, but Rolex will no longer supply dealers with spare parts (to keep a tighter control on counterfeiting) and I would need to send the watch to Rolex and they would keep my old dial ...also for counterfeiting reasons. This does not sound right/fair! Why shouldn't I be entitled to keep all my original parts? What if I wanted to put it back to its original state for re-sale purposes or maybe I prefer the look of the old dial. Does my Dealer have his facts straight? I know I have other options rather than go to Rolex if and when I ever decide to swap out my dial and have it replace with another authentic Rolex dial, but how could Rolex do such a thing? And if this is true, and they do keep your dial, do they credit you for it? Thanks guys,

2 January 2010, 05:02 AM	#5
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,215	You don't "own" that Rolex, Ralph. You just get the privilege of renting it as long as you follow the rules. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

2 January 2010, 05:21 AM	#6
Brit78 "TRF" Member Join Date: Dec 2008 Real Name: Tim Location: USA Posts: 1,704	Yeah, this is total BS, but I have heard the same thing. __________________ 118239, 16710, 16610lv

2 January 2010, 05:21 AM	#7
Brit78 "TRF" Member Join Date: Dec 2008 Real Name: Tim Location: USA Posts: 1,704	Yeah, this is total BS, but I have heard the same thing. __________________ 118239, 16710, 16610lv

2 January 2010, 05:50 AM	#11
Esquire "TRF" Member Join Date: Mar 2009 Location: Gator Country Watch: GMT-II Ceramic Posts: 266	I'm nearly positive that what you describe violates antitrust rules in the United States. __________________ GMT-IIc, SMP, 312 Go Gators!

2 January 2010, 04:40 AM	#2
Rolesor "TRF" Member Join Date: May 2009 Real Name: Brandon Location: Toronto, ON Watch: 116234 Posts: 4,150	unfortunately I have heard the same thing. The part that really bugs me - is that we pay for the dial when we buy the watch. Then we pay for a new one if we switch and they keep the original one that we PAID FOR. At $300.00 for the replacement dial, are we getting a discount or deal that justifies them keeping it?

2 January 2010, 04:59 AM	#3
barstoolman Banned Join Date: May 2007 Location: Los Angeles Posts: 801	Back in the 70's and 80's, Rolex would return to the owner the dial that was being replaced in a small plastic round case. I know this from first hand experience as I use to change the dial on my DD about every 2 years and had a whole collection of dials.

2 January 2010, 05:38 AM	#9
watchmaker TechXpert Join Date: Feb 2009 Real Name: Scott Location: London Posts: 2,242	In the UK, the price of the dial swap reflects the cost of swapping the dial, and resealing the case fully. The old dial, provided it is in immaculate condition, covers the cost of the new dial. Give or take a little bit of profit. But long story short is that your old dial is pretty much a swap, in terms of material cost. The rest is labour etc

2 January 2010, 06:33 AM	#14
CoopJr "TRF" Member Join Date: Oct 2007 Real Name: Coop Location: U.S.A. Watch: Subs Posts: 6,455	I'm having my dad's Sub overhauled as we speak. When I dropped it off, I asked if I could have the used parts back with the watch...after a pause and a bit of stink eye from the counter person ...the answer was.."NO".

2 January 2010, 06:37 AM	#15
Jackxv "TRF" Member Join Date: Dec 2007 Location: Netherlands Posts: 969	My AD... My AD, with their own servicecenter, gives every part except movement parts back to me. If you go in for a dial they change within the hour and give back your old dial in a small plastic container. A WR test with change of al seals costs 45 euro and while doing that they change bezel and crystal for cost of parts. They've been AD since 1949 and deliver superb service. Jack

2 January 2010, 06:47 AM	#16
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	I swapped bezels on my GMT II at the RSC is Los Angeles in Sept, 2004. I switched from Coke to Pepsi. They allowed me to keep the old Coke bezel. Seems to be an inconsistent application of rules from RSC to RSC here. __________________ TRF Member #6699 (since September 2007)

2 January 2010, 06:50 AM	#17
kyle L "TRF" Member Join Date: Feb 2009 Location: USA Watch: Rolex Explorer I Posts: 10,278	Yeah, when I got my dial replaced at the Omega Center in NYC, I asked if I could have back the dial. They explained to me that to be on the safe side, they rarely return dials and parts due to counterfeiters. It makes sense to me.

2 January 2010, 07:11 AM	#22
Mr. K "TRF" Member Join Date: May 2005 Real Name: Mark Location: Seattle-ish Posts: 6,078	I wish we could keep the dials too. That would be great. But it is the way Rolex does things. Also for the DJ you can only swap from a certain dial to another. You can upgrade to diamonds if you want. But if you get a "plain" dial and want a speciality dial put on, like pyramid or tapestry (when they made them) they will not do it for you.

2 January 2010, 07:17 AM	#23
Safetrends Banned Join Date: Oct 2009 Real Name: David Walz Location: San Diego CA USA Watch: my hand. :) Posts: 9,156	[QUOTE=Idle Swede;1540890]Unfortunately they don't give a rats rectum what you think. Leo I ment the Rolex dealer not you sorry for the mix up. :r ofl:

2 January 2010, 08:19 AM	#24
Alcan 2024 Pledge Member Join Date: Nov 2006 Real Name: Al Location: Way Up North Watch: your P's & Q's Posts: 10,473	In Canada, Rolex replaces parts on an exchange basis only, no return of replaced parts. My 1630 bracelet has some stretch. I got a quote of $3,600 for a replacement ordered from Geneva, exchange only, and they want the watch before they order the bracelet. I think it'll be on a stretched bracelet for a while longer. __________________ Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution!

2 January 2010, 10:09 AM	#26
Wildwing "TRF" Member Join Date: Dec 2007 Location: Virginia, USA Posts: 593	It's a bit Gestapo, but you vill be postive when you buy ze first vatch. If you decide to change, ve vill conviscate ze extra parts. Zat is official. Hey, it's somewhat why we like this brand, afterall? N'est pas? Come on, high five...

2 January 2010, 12:14 PM	#29
valentine Banned Join Date: Jul 2008 Real Name: Justin Location: Baltimore, MD Watch: TT Diamond DJ Posts: 2,809	find an independent rolex watchmaker with a parts account. they will be able to retunr your parts.

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