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mw29 · 15 August 2010, 11:14 AM

I dropped my rolex explorer and the crystal dial basically shattered. Watch movement stopped as well.

Is it possible to fix the watch? What should I do?

buke45 · 15 August 2010, 11:16 AM

Welcome!!
Do you mean the crystal or the dial or both?

mw29 · 15 August 2010, 11:31 AM

I wish I was visiting on better terms.

Just the crystal. Here is a photo from my iphone:

mtrunner · 15 August 2010, 11:43 AM

I would take it to the Rolex Service Center in NYC. Your location indicates you are in NYC. They will tell you what is wrong with the watch besides the crystal and fix it up for you.

geronimo509 · 15 August 2010, 11:44 AM

Quote:

Originally Posted by buke45

Welcome!!
Do you mean the crystal or the dial or both?

Pictures?

Speed · 15 August 2010, 11:45 AM

Yes. It is possible!

Take it / send it to a Rolex Service Center. Preferably Dallas or San Francisco.

And WELCOME TO TRF!!!

Idle Swede · 15 August 2010, 11:45 AM

Not uncommon for the a watch to stop when dropped on a hard surface.

Like suggested above, bring it in to RSC on 5th Ave. and get an estimate.

Welcome to the forum.

sakuraba · 15 August 2010, 11:46 AM

NY RSC will probably charge you for a service and a new crystal.

I'm sorry about the damage, but it will come back looking like new (after they lighten your wallet).

ParisDakarBmw · 15 August 2010, 11:48 AM

Pull the stem out to keep the watch from moving if it starts back for any reason. The last thing you want is glass crystals grinding inside the movement.

Send it to RSC for repairs

Art 1 · 15 August 2010, 11:51 AM

Ouch, sorry to hear. Rolex will fix it up for you.

mw29 · 15 August 2010, 11:53 AM

Thanks, here is a picture from my iphone

Dr. Robert · 15 August 2010, 12:00 PM

Bummer, brah......drop it off at NYC RSC ASAP, Monday @ 9am, don't even think about it, let them do whatever has to be done....it will come back as new! Once you have it on your wrist, the expense will be forgotten.

CoopJr · 15 August 2010, 12:17 PM

Quote:

Originally Posted by ParisDakarBmw

Pull the stem out to keep the watch from moving if it starts back for any reason. The last thing you want is glass crystals grinding inside the movement.

Send it to RSC for repairs

X2!

mw29 · 15 August 2010, 12:41 PM

Thanks for the help guys! I'll head over to the RSC Monday!

geronimo509 · 15 August 2010, 01:00 PM

Ouch! Make sure to tell us what RCS says on monday.

Good Luck

scl6118 · 15 August 2010, 01:03 PM

Rolex will fix it......for $$$$$

Frogman4me · 15 August 2010, 01:05 PM

ouch, sorry...Just send it to rolex

Boopie · 15 August 2010, 01:40 PM

Another ouch...just curious, how high off the ground was it, and what kind of surface did it fall onto, e.g. concrete, wood floor, etc.

ingoodtime · 15 August 2010, 01:57 PM

My sister in law dropped a two month old womans no date
oyster perpetual. Crystal cracked and movement stopped as
hands bent. Cost her over 700 bucks to have roles service
it. But, it has been great for the past almost three years.

15 August 2010, 11:14 AM	#1
mw29 "TRF" Member Join Date: Aug 2010 Location: New York, NY Posts: 4	Explorer Shattered Dial I dropped my rolex explorer and the crystal dial basically shattered. Watch movement stopped as well. Is it possible to fix the watch? What should I do?

15 August 2010, 11:31 AM	#3
mw29 "TRF" Member Join Date: Aug 2010 Location: New York, NY Posts: 4	I wish I was visiting on better terms. Just the crystal. Here is a photo from my iphone: Attached Images

15 August 2010, 11:46 AM	#8
sakuraba "TRF" Member Join Date: May 2009 Real Name: Jib Location: SJ, California Watch: sun dial Posts: 8,189	NY RSC will probably charge you for a service and a new crystal. I'm sorry about the damage, but it will come back looking like new (after they lighten your wallet). __________________ F 14000 AirKing black F 16710 GMT Pepsi F 16570 Explorer II white T 16600 SD D 16610 LV "fine quality is remembered long after the pain of spending money" -Steve Mulholland

15 August 2010, 11:53 AM	#11
mw29 "TRF" Member Join Date: Aug 2010 Location: New York, NY Posts: 4	Thanks, here is a picture from my iphone Attached Images

15 August 2010, 01:03 PM	#16
scl6118 "TRF" Member Join Date: Oct 2009 Real Name: Shawn Location: United States Watch: SS GMT IIC Posts: 1,624	Rolex will fix it......for $$$$$ __________________ Current: SS GMT IIC Former: Panerai 114 Former: Breitling Hercules :

15 August 2010, 11:16 AM	#2
buke45 Banned Join Date: Jun 2010 Real Name: Juan Location: Ponce, PR Watch: Your Butt Posts: 1,464	Welcome!! Do you mean the crystal or the dial or both?

15 August 2010, 11:43 AM	#4
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	I would take it to the Rolex Service Center in NYC. Your location indicates you are in NYC. They will tell you what is wrong with the watch besides the crystal and fix it up for you.

15 August 2010, 11:45 AM	#6
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Yes. It is possible! Take it / send it to a Rolex Service Center. Preferably Dallas or San Francisco. And WELCOME TO TRF!!!

15 August 2010, 11:45 AM	#7
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Not uncommon for the a watch to stop when dropped on a hard surface. Like suggested above, bring it in to RSC on 5th Ave. and get an estimate. Welcome to the forum.

15 August 2010, 11:48 AM	#9
ParisDakarBmw Banned Join Date: Dec 2009 Real Name: Paul Location: New Haven, CT Watch: 116610 Sub-C Posts: 6,552	Pull the stem out to keep the watch from moving if it starts back for any reason. The last thing you want is glass crystals grinding inside the movement. Send it to RSC for repairs

15 August 2010, 11:51 AM	#10
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	Ouch, sorry to hear. Rolex will fix it up for you.

15 August 2010, 12:00 PM	#12
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 64,288	Bummer, brah......drop it off at NYC RSC ASAP, Monday @ 9am, don't even think about it, let them do whatever has to be done....it will come back as new! Once you have it on your wrist, the expense will be forgotten.

15 August 2010, 12:41 PM	#14
mw29 "TRF" Member Join Date: Aug 2010 Location: New York, NY Posts: 4	Thanks for the help guys! I'll head over to the RSC Monday!

15 August 2010, 01:00 PM	#15
geronimo509 "TRF" Member Join Date: Feb 2010 Real Name: Nick Location: DFW Watch: 16610 Posts: 558	Ouch! Make sure to tell us what RCS says on monday. Good Luck

15 August 2010, 01:05 PM	#17
Frogman4me Banned Join Date: Jun 2010 Location: Maryland Posts: 6,268	ouch, sorry...Just send it to rolex

15 August 2010, 01:40 PM	#18
Boopie "TRF" Member Join Date: Aug 2007 Location: Beverly Hills, CA Watch: Yachtmaster Posts: 3,952	Another ouch...just curious, how high off the ground was it, and what kind of surface did it fall onto, e.g. concrete, wood floor, etc.

15 August 2010, 01:57 PM	#19
ingoodtime "TRF" Member Join Date: Sep 2008 Location: USA Posts: 2,834	My sister in law dropped a two month old womans no date oyster perpetual. Crystal cracked and movement stopped as hands bent. Cost her over 700 bucks to have roles service it. But, it has been great for the past almost three years. __________________ Lee

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