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tomchicago · 30 August 2010, 10:20 AM

so my wife's rolex medium DJ came back from RSC a few months back for 5 yr service...now running +13 secs/day. this is after my GMT came back from 5 yr with misaligned bezel insert. no more nyc! this watch is going to Dallas.

dddrees · 30 August 2010, 10:23 AM

Have you talked to them and requested that they fix these issues?

tomchicago · 30 August 2010, 10:29 AM

I did speak to them, but at this point I just prefer not to deal with them any further. When I first spoke to NYC about my bezel insert, they told me to have my eyes checked basically. Enough excuses...take business elsewhere...know what I mean? Their quality control is lacking based upon 2 services I just had and I don't enjoy all the back and forth. Just do it right the first time. Hopefully Dallas is lower on haughty attitude and higher on quality control in their finished work. And free cleaning cloths or green pouches don't make up for the hassle.

Tools · 30 August 2010, 01:17 PM

There is a Rolex Service Center in Chicago...............

isap63 · 30 August 2010, 01:18 PM

It really sucks big time when a crappy service is provided on an expensive item. To be honest, I dont even feel comfortable handing over my rolex to the RSC, because I really dont know how they handle them...unless I am desperate on service.

sakuraba · 30 August 2010, 01:21 PM

Quote:

Originally Posted by isap63

To be honest, I dont even feel comfortable handing over my rolex to the RSC, because I really dont know how they handle them...unless I am desperate on service.

IMHO RSC expertise is the way to go except for the plexi vintages.

Only problem I can see is when they give you the attitude unbefitting a company that thrives on reputation.

TRW · 30 August 2010, 01:26 PM

Quote:

Originally Posted by Tools

There is a Rolex Service Center in Chicago...............

Larry,Can you give us more than that?

tomchicago · 30 August 2010, 01:54 PM

Quote:

Originally Posted by TRW

Larry,Can you give us more than that?

I'm not sure about that...I checked that place out and it seems like it's just a watch dude. He may be good & all, but not a Rolex Service Center, unless that's recently changed, which would be a great thing.

Dr. Robert · 30 August 2010, 02:57 PM

There are a few independent, but licensed thru Rolex service ctrs. left in the USA....San Francisco has one, maybe the Chicago one's an indie licensee?

hhh007 · 30 August 2010, 03:06 PM

Quote:

Originally Posted by tomchicago

I'm not sure about that...I checked that place out and it seems like it's just a watch dude. He may be good & all, but not a Rolex Service Center, unless that's recently changed, which would be a great thing.

Yes, it is an RSC although independently owned. I've used them several times in the past with satisfactory results.

Dr. Robert · 30 August 2010, 03:12 PM

I hope all the TRF'ers that have a negative experience w/ the corporate Rolex ctrs. send a letter, a USPS letter to Rolex NYC & complain bitterly. Rolex is not a cheap watch & it's corporate service ctrs. should be top notch.

30 August 2010, 10:20 AM	#1
tomchicago Banned Join Date: Feb 2010 Location: Chicago Watch: 16710BLRO, 214270. Posts: 2,717	rsc nyc another problem so my wife's rolex medium DJ came back from RSC a few months back for 5 yr service...now running +13 secs/day. this is after my GMT came back from 5 yr with misaligned bezel insert. no more nyc! this watch is going to Dallas.

30 August 2010, 10:23 AM	#2
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Have you talked to them and requested that they fix these issues? __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

30 August 2010, 01:17 PM	#4
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	There is a Rolex Service Center in Chicago............... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

30 August 2010, 02:57 PM	#9
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 64,258	There are a few independent, but licensed thru Rolex service ctrs. left in the USA....San Francisco has one, maybe the Chicago one's an indie licensee? __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

30 August 2010, 03:12 PM	#11
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 64,258	I hope all the TRF'ers that have a negative experience w/ the corporate Rolex ctrs. send a letter, a USPS letter to Rolex NYC & complain bitterly. Rolex is not a cheap watch & it's corporate service ctrs. should be top notch. __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

30 August 2010, 10:29 AM	#3
tomchicago Banned Join Date: Feb 2010 Location: Chicago Watch: 16710BLRO, 214270. Posts: 2,717	I did speak to them, but at this point I just prefer not to deal with them any further. When I first spoke to NYC about my bezel insert, they told me to have my eyes checked basically. Enough excuses...take business elsewhere...know what I mean? Their quality control is lacking based upon 2 services I just had and I don't enjoy all the back and forth. Just do it right the first time. Hopefully Dallas is lower on haughty attitude and higher on quality control in their finished work. And free cleaning cloths or green pouches don't make up for the hassle.

30 August 2010, 01:18 PM	#5
isap63 "TRF" Member Join Date: Jul 2010 Location: Colorado Watch: Sub 16610 Posts: 106	It really sucks big time when a crappy service is provided on an expensive item. To be honest, I dont even feel comfortable handing over my rolex to the RSC, because I really dont know how they handle them...unless I am desperate on service.

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