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Old 23 November 2010, 05:09 AM   #1
Chrisxx
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New Crystal - UK Service Item??

Hi all,
I have scratched my gmtIIc crystal, and popped into St James Street, London to ask how much to get it fixed.

The answer was more than I expected, £100. So I said I would leave it until service.

The gentleman explained that this would not be included in the service and the extra cost would be added.

I always thought that the crystal was replaced, hence the common etched "s" service crystal, and I thought out of service the cost was only £50 ish??

I would appreciate if anyone could confirm or deny?
Regards,
Chris
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Old 23 November 2010, 05:32 AM   #2
The GMT Master
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Only acrylic crystals are replaced gratis during a service - sapphire crystals are counted as an extra, and as pointed out, usually cost around the £100. Depending on how bad the scratch is, it might be easier just to put up with it
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Old 23 November 2010, 05:38 AM   #3
Chrisxx
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Thanks Chris, I figured Rolex HQ would probably be giving the correct info but was surprised.

Think I an live with it for the time being, would prefer to put the £100 towards another watch!
Regards,
Chris
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Old 23 November 2010, 05:44 AM   #4
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Can you post some pics please, how happen?Sorry mate :( to hear this.
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Old 23 November 2010, 06:07 AM   #5
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new crystal is now £165 fitted. They just put the price up as I discovered a week ago.
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Old 23 November 2010, 06:23 AM   #6
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new crystal is now £165 fitted. They just put the price up as I discovered a week ago.
That doesn't seem to bad actually.
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Old 23 November 2010, 07:13 AM   #7
Ck8
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Originally Posted by Chrisxx View Post
Hi all,
I have scratched my gmtIIc crystal, and popped into St James Street, London to ask how much to get it fixed.

The answer was more than I expected, £100. So I said I would leave it until service.

The gentleman explained that this would not be included in the service and the extra cost would be added.

I always thought that the crystal was replaced, hence the common etched "s" service crystal, and I thought out of service the cost was only £50 ish??

I would appreciate if anyone could confirm or deny?
Regards,
Chris
The "s" stands for a replacement crystal.
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Old 23 November 2010, 07:25 AM   #8
Chrisxx
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Can you post some pics please, how happen?Sorry mate :( to hear this.
It was my gfs diamond ring, just a couple of tiny dinks only really noticable to me but annoying all the same. My photographic skills really won't capture this.

Any idea if an independant watch maker with a parts account would be able to do cheaper?
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Old 23 November 2010, 08:05 AM   #9
Chris B
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Quote for replacement sapphire on my GMT II was £57 + vat, 06.10.10
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Old 23 November 2010, 08:19 AM   #10
Chrisxx
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Quote for replacement sapphire on my GMT II was £57 + vat, 06.10.10
Through Rolex? Or a watchmaker?

That's more the figure I was expecting!
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Old 23 November 2010, 09:03 AM   #11
snog
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some have used a diamond paste to rub small scratches out.
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Old 23 November 2010, 09:11 AM   #12
RRGHOST1
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I would try diamond paste and see how it looks,it can only look better.
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Old 23 November 2010, 06:18 PM   #13
Chris B
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Through Rolex? Or a watchmaker?

!

RSC, then at Bexley (since moved premises to West Malling)


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Old 24 November 2010, 03:06 AM   #14
Chrisxx
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Hmmm strange that st James came back with a different figure, I will prob wait til service then... May try the diamond paste if I feel brave!
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