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Polygon · 14 March 2011, 04:00 AM

Hello all,
I have just sent my submariner two tone/bi-colour for a service (First 5 year service) via a Rolex auhorised dealer. Can you tell me, what I should expect on return of the watch i.e. Service documentation, Rolex protective case etc...

Kind regards

Michael M. · 14 March 2011, 06:07 AM

Since you sent it through an AD, expect just a one year service guarantee paper and a service booklet, and a list of what they charged you for.

Tools · 14 March 2011, 06:23 AM

I'm not sure what they give you in the UK... In the US, you need to stay on top of the AD because they tend to do it all for you and not give you the documentation..

Rolex should always provide an initial written estimate with both recommendations and requirements. You must approve this work estimate and say yay or nay to the recommendations.

Afterwards they provide an invoice of work done and itemized costs.. Here again, the Dealer may just give you their invoice..

It should be shipped back in a service box and they usually include a leather pouch.. I have heard that they may have discontinued that though, but you're paying good money so ask for one..

Viv Savage · 14 March 2011, 07:50 AM

I believe it's a two year guarantee nowdays.

Polygon · 14 March 2011, 04:10 PM

Thanks for the replies, much appreciated.

Watch! · 15 March 2011, 12:02 PM

In the US, documentation of what was performed, a cleaning cloth and dark green carrying case with the watch, although never used by me.

slcbbrown · 16 March 2011, 12:36 AM

Just a suggestion-- if you don't have the original purchase paperwork, save the service documents. They a really nice to have if you ever want to sell the watch.

Rebel · 16 March 2011, 12:49 AM

On my Tudor Submariner service via the Dallas RSC, I received a card with a receipt for the service. Warranty is two years.

Polygon · 9 April 2011, 07:06 PM

Thanks for all the replies, a friendly forum indeed.

14 March 2011, 04:00 AM	#1
Polygon "TRF" Member Join Date: Apr 2009 Location: United Kingdom Posts: 3	Rolex service documentation Hello all, I have just sent my submariner two tone/bi-colour for a service (First 5 year service) via a Rolex auhorised dealer. Can you tell me, what I should expect on return of the watch i.e. Service documentation, Rolex protective case etc... Kind regards

14 March 2011, 06:23 AM	#3
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,516	I'm not sure what they give you in the UK... In the US, you need to stay on top of the AD because they tend to do it all for you and not give you the documentation.. Rolex should always provide an initial written estimate with both recommendations and requirements. You must approve this work estimate and say yay or nay to the recommendations. Afterwards they provide an invoice of work done and itemized costs.. Here again, the Dealer may just give you their invoice.. It should be shipped back in a service box and they usually include a leather pouch.. I have heard that they may have discontinued that though, but you're paying good money so ask for one.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

16 March 2011, 12:49 AM	#8
Rebel "TRF" Member Join Date: Jul 2008 Real Name: Dr Mark R Nail Location: New Albany Watch: Tudor Sub 75090 Posts: 8,257	On my Tudor Submariner service via the Dallas RSC, I received a card with a receipt for the service. Warranty is two years. __________________ ------------------------------- Member of the Nylon Nation

14 March 2011, 06:07 AM	#2
Michael M. Banned Join Date: Aug 2010 Location: Newport Beach, CA Posts: 8,391	Since you sent it through an AD, expect just a one year service guarantee paper and a service booklet, and a list of what they charged you for.

14 March 2011, 07:50 AM	#4
Viv Savage "TRF" Member Join Date: Aug 2009 Real Name: Ed Location: Australia Watch: Rolex, PP, AP, JLC Posts: 612	I believe it's a two year guarantee nowdays.

14 March 2011, 04:10 PM	#5
Polygon "TRF" Member Join Date: Apr 2009 Location: United Kingdom Posts: 3	Thanks for the replies, much appreciated.

15 March 2011, 12:02 PM	#6
Watch! Member Join Date: Feb 2011 Location: WV Posts: 54	In the US, documentation of what was performed, a cleaning cloth and dark green carrying case with the watch, although never used by me.

16 March 2011, 12:36 AM	#7
slcbbrown "TRF" Member Join Date: May 2009 Real Name: steve Location: dallas area Watch: 50's TT t-bird Posts: 3,689	Just a suggestion-- if you don't have the original purchase paperwork, save the service documents. They a really nice to have if you ever want to sell the watch.

9 April 2011, 07:06 PM	#9
Polygon "TRF" Member Join Date: Apr 2009 Location: United Kingdom Posts: 3	Thanks for all the replies, a friendly forum indeed.

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