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KiKo · 16 May 2011, 10:42 PM

Yesterday I walked into a Mayors AD in my area and asked about getting my watch pressure tested. I was politely told that they do not have a watchmaker at their location. They then gave me the address to another Mayors nearby where they will do the pressure test.

So I arrive at location number two and it went a little something like this...

Sales Rep- "Hi welcome to Mayors. Is there anything I can help you with?"
Me- "Good morning. I'm looking to get my watch pressure tested"
Sales Rep- "What for?"
Me- "Well I recently purchased this preowned watch and I'd like to have it tested before I go in the water with it"
Sales Rep- laughs, calls another sales rep, then says "its a submariner.... Its waterproof"
Me- "I was sent here by another Mayors because you guys have a watchmaker onsite"
Sales Rep- "Submariners are watetproof. You shouldn't have a problem"
Me- "Alright forget it. Have a nice day"
Sales Rep- "I didn't mean to be nasty but..."

Thats all I heard since I was walking away as she said it. Just thought I'd share my recent experience with you guys to see what you think.

ibrando · 16 May 2011, 10:47 PM

Ouch. Time to find a better AD me thinks...

Cheers,
B.

Rollie2011 · 16 May 2011, 10:53 PM

Wow that stinks...

I also live in FL and Mayors is the only AD in my area...

Would you mind saying which location you visited so that I can avoid it?
PM if you like.

I'd rather drive to a location further away than support bad customer service

mtrunner · 16 May 2011, 10:55 PM

Pretty lame on the ADs part. Definitely time to find a new AD to deal with.

MonBK · 16 May 2011, 10:56 PM

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

sherwin · 16 May 2011, 10:57 PM

What a douche of a sales assistant. its a yes/no answer that you needed.

Numismatist · 16 May 2011, 11:00 PM

The problem is that they are successful, so they think they are right...

DCgator · 16 May 2011, 11:10 PM

High revenue business, low caliber sales staff....

subkrawler · 16 May 2011, 11:12 PM

You should have taken her to school.

KiKo · 16 May 2011, 11:15 PM

Quote:

Originally Posted by Rollie2011

Wow that stinks...

I also live in FL and Mayors is the only AD in my area...

Would you mind saying which location you visited so that I can avoid it?
PM if you like.

My intention wasn't to give Mayors a bad rap. This was just my way of venting. I see you live in the Palm Beach area. I'll just say that this happened at a Mayors in Miami so you are in the clear

Quote:

Originally Posted by MonBK

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

Steaks don't need to be serviced either. Is it wrong of me to want my watch cared for by a professional even though I bought it preowned?

"Sorry sir, we cannot work on your Chevrolet vehicle here at the dealer because you didn't buy it from us..."
I don't see that happening

MonBK · 16 May 2011, 11:17 PM

Quote:

Originally Posted by KiKo

My intention wasn't to give Mayors a bad rap. This was just my way of venting. I see you live in the Palm Beach area. I'll just say that this happened at a Mayors in Miami so you are in the clear

Steaks don't need to be serviced either. Is it wrong of me to want my watch cared for by a professional even though I bought it preowned?

"Sorry sir, we cannot work on your Chevrolet vehicle here at the dealer because you didn't buy it from us..."
I don't see that happening

Of course not, I was just pulling your leg.

KiKo · 16 May 2011, 11:19 PM

Quote:

Originally Posted by MonBK

Of course not, I was just pulling your leg.

No offense taken, no harm intended

MonBK · 16 May 2011, 11:21 PM

Quote:

Originally Posted by KiKo

No offense taken, no harm intended

You do know that you can go to pretty much any competent watchmaker to have it pressure tested?

rms · 16 May 2011, 11:27 PM

Quote:

Originally Posted by MonBK

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

Really bad analogy

KiKo · 16 May 2011, 11:27 PM

Yea I guess that will be my next option. I stopped at Mayors simply because I was already at the mall running some other errands.

Chuck L. · 16 May 2011, 11:43 PM

Yeah I stopped at a local AD to ask them about a regulation at +15 seconds for the seamaster I just bought & they thought it was a joke Too! What's up with these attitudes?
I will try to find a independent Rolex trained watchmaker who I can trust & most of all appreciates my business.

le_baroudeur · 16 May 2011, 11:43 PM

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

757doc001 · 16 May 2011, 11:53 PM

Quote:

Originally Posted by le_baroudeur

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

good advice!

Dr. Robert · 17 May 2011, 12:00 AM

Quote:

Originally Posted by le_baroudeur

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

Write a good old letter......Rolex is old school......make it long, express
your likes, dislikes....disgust etc. & send, via certified mail, one copy to Rolex USA/N.Y.C.
& one to their HQ in Geneva....it's a little work & will cost postage, but it
would be interesting to see if they respond to you?

Lucky I have a good watchmaker as I only deal w/ the trusted TRF sellers:
who are smart, very nice, polite, professional, knowledgeable & good looking.

horseco · 17 May 2011, 12:07 AM

I have had so many negative AD experiences, that I simply avoid all AD's...

TopNotchChach · 17 May 2011, 12:07 AM

Hopefully nothing bad happens but if something does, i wonder what they would say if you went back to them

bighaole · 17 May 2011, 12:14 AM

I think this just shows that many Rolex watches have become commodities, rather than tools. The ADs don't know how to respond, because, most likely, people aren't bringing them in with these questions/requests. My local AD does not have a watchmaker on staff and when I made a similar request, it was suggested that I send it to Rolex for service (which was overdue anyway).

By the way, try taking your camera into the mall photo store and ask for help with service.

Tri-Tip · 17 May 2011, 12:20 AM

It's not like you asked them to do it for free. Sounds like you were willing to pay...that's revenue for the store and will help keep them in business.

Indyzed · 17 May 2011, 12:23 AM

If that's how they treat high-end clientel, I'd hate to see how they'd treat a Timex customer.

rolexertion · 17 May 2011, 12:26 AM

Typical of a delaer who just wants to glom onto the money to be made by selling Rolexes, but don't want to bother with any of the education or responsibility that goes with selling a high-quality product. Ignore them to death.

mickyvee · 17 May 2011, 12:27 AM

Sorry to hear about this. My AD has an on-site tech, who is Rolex trained. Nothing is too much trouble for them. They are, however, a small family owned business, and they regard customer satisfaction as a top priority. Rare these days. They gave my Sub a full service inc. pressure testing, and a polish. It came back as good as new, and only took 3 weeks. Re: the letter to Rolex HQ, I think it is a good idea. They need to know about sub-standard AD's.

nauticajoe · 17 May 2011, 12:31 AM

People are just plain ole stupid sometimes.

Sorry to hear your experience.

MortgageGuy · 17 May 2011, 12:34 AM

Terrible...

425ranger · 17 May 2011, 12:36 AM

Quote:

Originally Posted by horseco

I have had so many negative AD experiences, that I simply avoid all AD's...

THIS.

I go to independents, they really want your business.

Tools · 17 May 2011, 12:39 AM

Next time ask for the watchmaker... He/she will know what you want and take care of you..

You can't really expect the sales staff to know as much about Rolex as they do anything else that the Jewelry Store carries... Rolex is not likely their main bread-and-butter..

16 May 2011, 10:42 PM	#1
KiKo Member Join Date: May 2011 Location: Florida Watch: M Series 16610 Posts: 45	Got laughed at yesterday by my AD... Yesterday I walked into a Mayors AD in my area and asked about getting my watch pressure tested. I was politely told that they do not have a watchmaker at their location. They then gave me the address to another Mayors nearby where they will do the pressure test. So I arrive at location number two and it went a little something like this... Sales Rep- "Hi welcome to Mayors. Is there anything I can help you with?" Me- "Good morning. I'm looking to get my watch pressure tested" Sales Rep- "What for?" Me- "Well I recently purchased this preowned watch and I'd like to have it tested before I go in the water with it" Sales Rep- laughs, calls another sales rep, then says "its a submariner.... Its waterproof" Me- "I was sent here by another Mayors because you guys have a watchmaker onsite" Sales Rep- "Submariners are watetproof. You shouldn't have a problem" Me- "Alright forget it. Have a nice day" Sales Rep- "I didn't mean to be nasty but..." Thats all I heard since I was walking away as she said it. Just thought I'd share my recent experience with you guys to see what you think.

16 May 2011, 10:47 PM	#2
ibrando "TRF" Member Join Date: Jan 2011 Real Name: Brandon Location: Ontario, Canada Watch: PAM 177 Posts: 558	Ouch. Time to find a better AD me thinks... Cheers, B. __________________ --- This space for a Speedy Pro --- Panerai 177 N (2011) Breitling Chronomat Evolution [A13356] (2011) Marathon MSAR 2009 Issue [464] (2009) / Marathon Navigator (2011) Seiko SKX007J (2008)

16 May 2011, 10:57 PM	#6
sherwin "TRF" Member Join Date: Nov 2007 Location: Perth/Singapore Posts: 1,764	What a douche of a sales assistant. its a yes/no answer that you needed. __________________ Want to Buy:SS GMT black;116509 WG Daytona Metrorite

16 May 2011, 11:00 PM	#7
Numismatist "TRF" Member Join Date: Nov 2007 Real Name: Chris Location: Camden ME & STT Watch: 116600 Posts: 6,350	The problem is that they are successful, so they think they are right... __________________ Rolex 116600 Sea-dweller Montblanc Solitaire Doué Black & White Legrand FP Montblanc Solitaire Doué Black & White RB Montblanc Meisterstück Diamond Mozart BP Montblanc Meisterstück Mozart BP

16 May 2011, 11:12 PM	#9
subkrawler "TRF" Member Join Date: May 2007 Location: USA Posts: 392	You should have taken her to school. __________________

16 May 2011, 10:53 PM	#3
Rollie2011 "TRF" Member Join Date: Mar 2011 Real Name: John Location: Palm Beach, FL Watch: Sub-C + Exp 42 Posts: 1,654	Wow that stinks... I also live in FL and Mayors is the only AD in my area... Would you mind saying which location you visited so that I can avoid it? PM if you like. I'd rather drive to a location further away than support bad customer service

16 May 2011, 10:55 PM	#4
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	Pretty lame on the ADs part. Definitely time to find a new AD to deal with.

16 May 2011, 10:56 PM	#5
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	I brought a steak to a restaurant last night and asked them to cook it for me. Guess what happened?

16 May 2011, 11:10 PM	#8
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	High revenue business, low caliber sales staff....

16 May 2011, 11:27 PM	#15
KiKo Member Join Date: May 2011 Location: Florida Watch: M Series 16610 Posts: 45	Yea I guess that will be my next option. I stopped at Mayors simply because I was already at the mall running some other errands.

16 May 2011, 11:43 PM	#16
Chuck L. "TRF" Member Join Date: May 2011 Real Name: Chuck Location: Cleveland, Ohio Watch: Rolex Submariner Posts: 12	Yeah I stopped at a local AD to ask them about a regulation at +15 seconds for the seamaster I just bought & they thought it was a joke Too! What's up with these attitudes? I will try to find a independent Rolex trained watchmaker who I can trust & most of all appreciates my business.

16 May 2011, 11:43 PM	#17
le_baroudeur "TRF" Member Join Date: Aug 2010 Location: Rennes, FRANCE Posts: 802	If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..." It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.) __________________ Card Carrying Member of the Global Assoc. of Retro-Grouch-Curmudgeons.

17 May 2011, 12:07 AM	#20
horseco "TRF" Member Join Date: Jan 2011 Real Name: Anthony Location: North Jersey Watch: Daytona 116528 Posts: 3,426	I have had so many negative AD experiences, that I simply avoid all AD's...

17 May 2011, 12:07 AM	#21
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	Hopefully nothing bad happens but if something does, i wonder what they would say if you went back to them

17 May 2011, 12:14 AM	#22
bighaole "TRF" Member Join Date: Mar 2011 Location: USA Watch: Exp II + Daytona Posts: 452	I think this just shows that many Rolex watches have become commodities, rather than tools. The ADs don't know how to respond, because, most likely, people aren't bringing them in with these questions/requests. My local AD does not have a watchmaker on staff and when I made a similar request, it was suggested that I send it to Rolex for service (which was overdue anyway). By the way, try taking your camera into the mall photo store and ask for help with service.

17 May 2011, 12:20 AM	#23
Tri-Tip "TRF" Member Join Date: Jan 2011 Location: CA, USA Watch: Out!!! Posts: 6,474	It's not like you asked them to do it for free. Sounds like you were willing to pay...that's revenue for the store and will help keep them in business.

17 May 2011, 12:23 AM	#24
Indyzed "TRF" Member Join Date: Dec 2010 Location: United States Posts: 37	If that's how they treat high-end clientel, I'd hate to see how they'd treat a Timex customer.

17 May 2011, 12:26 AM	#25
rolexertion Member Join Date: Dec 2010 Location: Montreal, PQ Posts: 722	Typical of a delaer who just wants to glom onto the money to be made by selling Rolexes, but don't want to bother with any of the education or responsibility that goes with selling a high-quality product. Ignore them to death.

17 May 2011, 12:27 AM	#26
mickyvee Member Join Date: Jul 2009 Real Name: mick vigano Location: UK Watch: SS Sub 16610 Posts: 263	Sorry to hear about this. My AD has an on-site tech, who is Rolex trained. Nothing is too much trouble for them. They are, however, a small family owned business, and they regard customer satisfaction as a top priority. Rare these days. They gave my Sub a full service inc. pressure testing, and a polish. It came back as good as new, and only took 3 weeks. Re: the letter to Rolex HQ, I think it is a good idea. They need to know about sub-standard AD's.

17 May 2011, 12:31 AM	#27
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	People are just plain ole stupid sometimes. Sorry to hear your experience.

17 May 2011, 12:34 AM	#28
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Terrible... __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

17 May 2011, 12:39 AM	#30
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,515	Next time ask for the watchmaker... He/she will know what you want and take care of you.. You can't really expect the sales staff to know as much about Rolex as they do anything else that the Jewelry Store carries... Rolex is not likely their main bread-and-butter.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

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