rolex warranty sucks

[snog]

Originally Posted by Megalobyte

I admit, I always feel as I'm wearing my Sub C, the pearl is the most vulnerable part. On the one hand, I understand Rolex not covering it, BUT, they SHOULD design the bezel and pearl in such a way that if you do damage the pearl or the surround, it can be replaced independently of the rest of the bezel, there's no good reason I should pay, what, $1200 for a new bezel just because the pearl got hit.

agree,looking at the pics,a new pearl dropped in doesn't seem to much to ask.
Given that this is a "tool watch" it does seem parts should be slightly easier(cheaper) to replace.

Must say the OP is getting a little stick now but I think he has handled this well,he just damaged his Rolex which if his fault or not, is not easy to take,now seems to accept it was banged,lets remember he was all ready to pay the $500 before he got calls from here to ring Rolex,not sure if I would be as ready to accept it was my fault as quick,given where the dent is,I would be thinking a bang there would have resulted in the pearl dropping out straight away,not after all memory of a bang had gone away,could it not be also possible that the "dent" to have been there from the factory?....... ok probably a bang but still hard to take.

[Jason71]

Originally Posted by Megalobyte

I admit, I always feel as I'm wearing my Sub C, the pearl is the most vulnerable part. On the one hand, I understand Rolex not covering it, BUT, they SHOULD design the bezel and pearl in such a way that if you do damage the pearl or the surround, it can be replaced independently of the rest of the bezel, there's no good reason I should pay, what, $1200 for a new bezel just because the pearl got hit. And people wonder why some baby their Subs.

Everybody LOVES the ceramics. This is the reason that I loathe them.

[Tw2ntyTwo]

This is one of those situations that simply turns out to be an accident caused by the wearer. Yes it is a shame that it happened, and it also sucks that it costs so much, but It is respectable that Rolex took the time to take photographs showing how they came to their diagnosis. I was going to mention earlier that you may be able to ask for photographs so you can see the damage yourself, but i was unsure if canada would provide the same treatment I've experienced in the past.

I'm glad to see that all Rolex service centers provide similar treatment. Sorry that such a thing happened, but at least Rolex is there to put the watch back in perfect condition. That's much more than i can say for any auto accident/repair popularly used for comparison.

Kyle

[RolexPete32]

A kind of off topic question to the poster of the thread. Do you find it akward wearing this watch in a trades related career becuase of its size sticking out while you are doing jobs etc? I was wondering?

[etownrolex]

well i put the pictures up to show and admit that i must have bump and broke the pearl. i didnt know i was gonna be run out to town,

[etownrolex]

i dont do that much heavy lifting, i mostly make sure the trades show up and complete the work and deal with any issues

[Tw2ntyTwo]

Originally Posted by etownrolex

well i put the pictures up to show and admit that i must have bump and broke the pearl. i didnt know i was gonna be run out to town,

Lol you're fine. Honestly looking at my little illuminating bead right now, its easy to overlook damage like that.

[Andad]

Well the OP's thread is quite clear.

rolex warranty sucks

This blanket statement does not sit well with me.

My experience with the Australian RSC in Melbourne has been the very opposite. I dropped in a 14060m that was feeling very rough when winding. This was 'K' s/n that I bought from a Forum member in the States. They rang me after about two weeks and told me that they had stripped the watch and that a fault with the auto winding mechanism had been fixed. They then sent the watch registered to my office in Adelaide with no charge for the service or the postage.

Rolex service is great IMO but perhaps my approach was different?

[DHG0388]

Poor design, IMO. First thing I noticed when I bought mine. Why does it need to stick up like that? What, did they save money by not countersinking it?

Did Rolex refuse to warranty the bracelets where the welds broke? Wouldn't that have been external?

[etownrolex]

haha well im not changing the title just for you,

[RolexPete32]

Originally Posted by directioneng

Well the OP's thread is quite clear.

rolex warranty sucks

This blanket statement does not sit well with me.

My experience with the Australian RSC in Melbourne has been the very opposite. I dropped in a 14060m that was feeling very rough when winding. This was 'K' s/n that I bought from a Forum member in the States. They rang me after about two weeks and told me that they had stripped the watch and that a fault with the auto winding mechanism had been fixed. They then sent the watch registered to my office in Adelaide with no charge for the service or the postage.

Rolex service is great IMO but perhaps my approach was different?

My warranty claims went OK as well. I had the dial replaced on my sub becuase under a 10 times loop you could see a black spot on the lume. Returned to rolex and replaced no questions asked. I also requested a time regulation as well as my watch was +4 sec a day. I was picky a couple years ago before the new feeling went away. My air-king sent back for a time regulation as well. All under the rolex warranty. I am the reason sercive costs went up

[bradbyrd1110]

I had bought my Sub LV new last year from an AD and 9 months later, the seconds hand came completely off the stem inside the case. Don't know what happened. My AD sent it to Rolex in NY from NC and fixed the problem, even serviced it because it was running a little fast. The AD an Rolex gave me no problems. Even sent servicing paperwork. Anything worked on by Rolex should be treated this way and sent back with paperwork. If this doesnt happen for you, call Rolex Headquarters in NY and consult them. Your AD sounds shady.

[xjeeunitx]

Originally Posted by directioneng

You know that this was not what they said so why give me this BS. Making them sound bad is not good and you need to move on IMO before someone does it for you.

I can't see why you expect to have this fixed under warranty.
If you had bought a new car and had driven it around for 8 months would you ask the dealer to repair a broken headlight under warranty because you 'hadn't hit anything'?
Of course you wouldn't.
Take it to a RSC and let them have a look at it - they might just surprise you.
Or find another Forum to whinge on.

After 8 months you broke your pearl - man up mate. Neither Rolex nor the AD are at fault.

Right on! Ask Omega Service Center for pictures and they will laugh at your request like... WTF? They'd probably hang up the phone and even if they attempted to, they wouldn't find your watch within three hours in the mess that they have. RSC takes four weeks to overhaul a watch while any other companies take 3-4 months.

[xjeeunitx]

Originally Posted by directioneng

Well the OP's thread is quite clear.

rolex warranty sucks

This blanket statement does not sit well with me.

My experience with the Australian RSC in Melbourne has been the very opposite. I dropped in a 14060m that was feeling very rough when winding. This was 'K' s/n that I bought from a Forum member in the States. They rang me after about two weeks and told me that they had stripped the watch and that a fault with the auto winding mechanism had been fixed. They then sent the watch registered to my office in Adelaide with no charge for the service or the postage.

Rolex service is great IMO but perhaps my approach was different?

When I bought my Sub-C, my OCD ass went to look under the loupe. I found particles under the crystal. I bought the watch from a seller on this forum and of course, someone else's name was written on the warranty card. Seoul, Korea RSC took the watch, dissembled it, took out the dust, reassembled it, waterproof tested it and returned back to me within 30 minutes.

I went through the same ordeal for my PAM and they kept it over night for BS reasons and told me I had to pay $400 dollars for a dial that was lumed defectively. I said screw it and walked out.

RSC is top notch. Hands down.

[Melanotaenia]

Given the age of the watch, Rolex should have offered to replace, but charged less than a regular replacement for say an older ceramic. It would have been good customer service on their part to offer a little bit of a discount, IMO, given the age of the watch, and the fact that the OP had just purchased it.

But, bottom lines are important to, and Rolex is a business just like any other.

[Megalobyte]

Originally Posted by Melanotaenia

Given the age of the watch, Rolex should have offered to replace, but charged less than a regular replacement for say an older ceramic. It would have been good customer service on their part to offer a little bit of a discount, IMO, given the age of the watch, and the fact that the OP had just purchased it.

But, bottom lines are important to, and Rolex is a business just like any other.

If I'm not mistaken, a new ceramic bezel is around $1200, didn't they agree to charge him only 5?

[Andad]

Originally Posted by etownrolex

haha well im not changing the title just for you,

I can organise that for you.

[michel33]

Wow, when you think that replacing an older aluminium bezel insert did cost almost nothing.... And that you could replace the pearl itself for really nothing.....

I cannot understand why they did not manage to build a ceramic bezel with a replaceable pearl..... Not a tool watch anymore, for sure....

[SUBversive]

Originally Posted by etownrolex

i dont do that much heavy lifting, i mostly make sure the trades show up and complete the work and deal with any issues

After trying to get "trades" to work on my addition, or even return a phone call, I would say your job is some heavy lifting!

[mrbill2mrbill2]

Originally Posted by DHG0388

Poor design, IMO. First thing I noticed when I bought mine. Why does it need to stick up like that? What, did they save money by not countersinking it?

Did Rolex refuse to warranty the bracelets where the welds broke? Wouldn't that have been external?

Why does the bezel pearl stick out so much? It's sitting out there just begging to be hit by something. Poor design.

[Tools]

Well, I, for one, am glad that you have the issue sorted out.. What does suck is that you have to pay another 500 clams to fix your watch..

But sometimes we have a good day, and sometimes we have a bad day..