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2 September 2011, 05:53 AM | #1 |
"TRF" Member
Join Date: Sep 2011
Location: United States
Posts: 1
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Regular maintenance for Rolex
I received an OYSTER PERPETUAL DATE 34 mm, steel and white gold watch. I wore it for a little over five years, taking it off only for sleep and the only issue I encountered was it tended to run slow.
Before sending it in for the recommended maintenance I did get a link removed as I was told that the loose wear style I preferred could lend itself to the time issue. The repair was done timely, though I received no communications during the process except for the call that the watch was back at the jewelers. Unfortunately when I picked up the watch it was not running, and it would not run for more than three days at a time without banging it to get it to start again. Rolex took the watch and repaired it in a timely fashion, but again I received no information on what was going on, nor what corrective actions were taken. Is this level of service appropriate for this company? This cost $600 and I have nothing to show for it other than a clean watch, IMHO. |
2 September 2011, 10:50 AM | #2 |
TRF Moderator & 2024 SubLV41 Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,515
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I'm not sure if there is a point to this thread except to rant a bit...
If there was no communication, it may have been with your Jeweler. Rolex RSC provides a complete estimate of both required and recommended services, itemized and totaled. You must agree with the service "contract" before they do the work and if you give them a call they usually always call back with information within a day or so... After the work is done you receive a service receipt, usually a service box, and a new Warranty certificate for the service.. If you send it in to the RSC yourself, they talk to you.. If you use a Dealer, they only communicate with the Dealer who makes the decisions on your behalf.. As to the last sentence.. well, of course - for 600 bucks you get your watch disassembled, out of tolerance parts replaced, case and bracelet refinished, reassembled, oiled, pressure checked and re-timed in 5 different positions-good for another 5 to 10 years. But you really don't see anything more than the clean watch..
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