Please help me with this problem i'm having and tell me if I handled it the right way

[SubKing]

I'm having a problem with another member on ebay.
please give me your input and tell me if i handled this correctly?

i have no idea if this person is a member here?

I had a watch for sale of mine on ebay. in my auction description I state if you are located outside of the USA, I may only except wire transfer as a form of payment depending on your location. i also ask that bidders contact me before bidding to appove them.

20 minutes before my auction ends, i get an email from someone who says "can i bid on your item?" i looked at his feedback, over a 100 feedback and all positive, i said "thanks for contacting me, yes you may bid.

after the auction ends, the buyer right away sends me a paypal payment. I sent him a message stating as he is all the way on the other side of the world in Australia, his paypal address is unconfirmed and as stated in my auction listing, i only ship to confirmed paypal address's only. i refunded his paypal payment in full. i then asked if he could please complete the payment via bank to bank wire transfer. He flipped out and starting threatoning me if i don't do what he says he's going to leave me the worst feedback ever to ruin my 100% postive score.

i sent the buyer another message and said please do not turn this transaction into a nightmare, just complete the payment and fallow the rules of my auction listing. i also told him he does not feel comfortable doing a wire, we can cancel the transaction so i can get a credit back from ebay for my fees. i sent him a request through ebay requesting to cancel the transaction because at this point, his rude and threatoning responses are making me uncomfortable to even continue this transaction.

well he denied the request to cancel the transaction and he said he was going to make this hard on me... in more or less words he was just threatoning me saying i have to do it his way or else.

i feel i gave him 2 great options. either he can complete payment the way i stated very clear in my auction, or we can cancel the transaction.

he really has it out for me.. now i have to wait for him to leave the negative so ebay can investigate and hopefully remove it once he leaves it. they said for me to wait till he leaves the feedback and then contact them back to open up an investigation. so i guess I will wait now.

how terrible. i don't sell watches, i only buy, but this watch I no longer need in my collection so i would like to sell it.

I hope some of the members tell me if i handled this correctly?

I feel like if people do not like the terms in my auction listing, then why bid and waste my time and try to ruin my feedback?
sometimes even if a person has all positive feedback, still doesn't mean thery cannot create problems for you.

[SubKing]

I guess i could always try my luck and try to list my watch for sale here on TRF. I just always felt ebay was really safe and secure which is why i decided to list it there. Never really had a problem like this or saw this coming

[masterserg]

The only thing I would have done differently is that I would not have allowed the bid. Everything else, you handled it correctly in my opinion. Ebay is so seller-unfriendly and an international transaction only adds another layer of potential issues.

It looks like the buyer broke your auction rules re. the confirmed address. I would have an issue with this as well (regardless of the buyer's location).

[pawnshopkiller]

Continue as you have. Just save all the messages and you will qualify for a feedback revision. You will have to apply for one and the negative may show for a while before they finish the investigation.

Temporary negative feedback from a questionable buyer is much better than loosing a fine watch to the questionable buyer.

Hope it all works out. I know it will though. Been there myself a few times. My feedback is still 100%.

[Andad]

It looks like you accepted the bid, the buyer has paid and now you are moving the goal posts.
I am an Australian buyer on Ebay but have never sold anything on Ebay. At one time (I'm not sure it it is still so) PayPal did not confirm any Australian Paypal addresses but this did not mean that we were not genuine buyers.
When you accepted the bid you accepted the transaction IMO.

Looks like you created a problem for him as I am sure other transactions by your buyer were done under a 'no confirmed Paypal address' situation.
Your buyer would have been as annoyed as I would have been.

[rr-nyc]

It sounds to me that you handled it perfectly. Its your auction, your rules...period.

Cancel the transaction and explain to ebay that you suspect fraud. You are the one who could lose out so I would yield on the side of caution. Or if he insists the transaction goes through, tell the guy that you will hold the funds for 28 business days before sending the watch.

PS- His name wouldn't happen to be Damien, is it?

[Andad]

Originally Posted by rr-nyc

It sounds to me that you handled it perfectly. Its your auction, your rules...period.

Cancel the transaction and explain to ebay that you suspect fraud. You are the one who could lose out so I would yield on the side of caution. Or if he insists the transaction goes through, tell the guy that you will hold the funds for 28 business days before sending the watch.

PS- His name wouldn't happen to be Damien, is it?

Why suggest SK tells Paypal he suspects fraud.
I didn't read this into the thread.
You need to rethink your post as that would be untrue.

[SubKing]

Originally Posted by rr-nyc

It sounds to me that you handled it perfectly. Its your auction, your rules...period.

Cancel the transaction and explain to ebay that you suspect fraud. You are the one who could lose out so I would yield on the side of caution. Or if he insists the transaction goes through, tell the guy that you will hold the funds for 28 business days before sending the watch.

PS- His name wouldn't happen to be Damien, is it?

no different guy.

[SubKing]

Originally Posted by directioneng

Why suggest SK tells Paypal he suspects fraud.
I didn't read this into the thread.
You need to rethink your post as that would be untrue.

if he doesnt want to fallow my rules as i stated very clearly

"INTERNATIONAL BIDDERS MUST CONTACT ME BEFORE BIDDING! At sellers discretion, Bank wire transfer may only be excepted as payment depending on your location if you live outside the USA "

when he contacted me asking if he could bid, i figured he read my auction listing and was fine with it. he never asked me "i live outside of the USA can I use paypal?" also he contacted me 20 min before the auction ended. i was more focused on the auction itself then what location he was in. the guy clearly cannot read. its in black and white in huge lettering in my listing. i'm not fine with it. its my watch my risk. I will not ship to unconfirmed paypal address. wire transfer only or we don't have to do biz..

[Transcon]

With all the fraud that is surround Ebay and PayPal these days I am doubting I will ever sell any high ticket items on there again, just seems like too much of a headache

[pawnshopkiller]

King may we know the make and model of the watch? Just curious what is involved.

[Baco Noir]

Originally Posted by Transcon

With all the fraud that is surround Ebay and PayPal these days I am doubting I will ever sell any high ticket items on there again, just seems like too much of a headache

+1. SK I agree that you have done what you can and may just need to send the e-mails to EBay after he leaves negative FB. Don't succumb to the pressure to do it his way.

[SubKing]

thanks for the support guys, i just want to put this behind me.

for what ever reason this person doesn't want to let it go... he has his refund, and he can still have the watch if he sends me correct form of payment requested. but he just wants to make a stink for no reason...

i hope ebay does a good investigation because I would hate to be stuck with feedback i didn't deserve. I worked hard for my positives. anyways. thanks and goodnight to everyone. im off to bed now.

[johnbeth]

What a nightmare even though you did things right Subking.
cheers

[Z-Sub]

As soon as I read this thread, I also suspect fraud especially the transaction involves the fleabay. There are just too many scammers out there taking advantage of the ebay/Paypal's tendency to side with the buyer.

My wife nearly lost a grand on Paypal when some scammer on the other side of the world (Singapore this time) claimed he never received it even though it was signed by the buyer and shown on the tracking. Same scam as Ietto scum pulled on our other member.

There had been a few times that I purchased a watch from a seller who accept Paypal and for some reason I cannot see or choose the gift or e-check options for those sellers. This meant someone had to pay several hundred dollars of Paypal fees. I'm not going to pay Paypal hundreds of dollars for a simple transaction so I ended up sending wire instead and there was nothing to be unhappy about as a buyer.

It's only a few dollars to send a wire and why the buyer was so ticked off and send threatening messages? That's just ridiculous and can only be for one reason: he cannot go forward with his planned fraud.

[liuk3]

Originally Posted by SubKing

if he doesnt want to fallow my rules as i stated very clearly

"INTERNATIONAL BIDDERS MUST CONTACT ME BEFORE BIDDING! At sellers discretion, Bank wire transfer may only be excepted as payment depending on your location if you live outside the USA "

I don't know whether it matters, but I think that you meant "accepted" rather than "excepted as payment". He could certainly argue that the last sentence was not comprehensible, and he misunderstood the requirement to submit payment via bank wire transfer. Because of the typographical error on your part, your rules are not as clearly stated as you may believe. Good luck with things.

[sunshine9393]

I can't think of what else you could have done.
You were clear and communicated openly with him all the way through. Some people can just be unpleasant to deal with, or maybe there was something more sinister at play. You may well have dodged a bullet.

Incidents like this irritate me, as an Australian watch lover. It means people will be even more wary of shipping watches to Australia, even though it's supposed to be a 1st world country with a proper criminal justice system to protect buyer and seller alike from things like fraud. It's a shame 'cos watches in Australia, like most consumer goods, are extremely overpriced compared to the USA or Europe. For the price of 2 watches from local dealers, one could purchase 3-4 watches from overseas.

[alexthegreat123]

Don't send the watch! For me it's better to have negative feedback than to loose 4-5k

[SubKing]

I cannot sleep.. been dealing with more ebay stuff. he lef the negative feedback and what a lie!!!!!!
his feedback stated in his negative "Seller required a further $1300 +costs or cancel sale I had already paid infull"

what a crock! really? then let me ask him, if I was trying to get more money from him, then why on earth would i refund him his paypal payment so quick? doesn't add up.

anyways i have reported this to ebays feedback dep, but i really don't expect much to happen. i mean i feel i have lost faith in ebay this day in age. the way they handle things. I have never had a negative and never ever had to have feedback removed, so I really hope they will take this and the facts i gave them into consideration.

I guess only time will tell no and its in gods hands. i'm done talking about it. so upset. there goes my ebay account. i only had 80 ish transactions and a member since 2006 and but it took me a long time to get those feedbacks and all positives. this really burns my rump. i'm going to stop talking about it now, its making me sick... he has his refund, im stuck with a ebay bill and a negative. i will let yall know if anything positive comes from this.. at least i still have the watch and didn't lose any real money, even tho ebay charged me over 150 bucks for the auction. i hope to get that back. i mean 150 bucks, i could buy a new insert for one of my watches or a new strap for crying out loud.

here is a pic of the paypal refund. i have blocked out all personal info but left part of his shipping address visible, please notice the unconfirmed address..


thanks anyways guys, your supporting posts deff made me feel a little better. atleast i know i did the right thing and returned his money to him right away and stood my ground and didn't get ripped off.
gnight for a second time.

[MonBK]

Since you didn't sell it you WILL get the fee reversed.

[Andelain]

Originally Posted by MonBK

Since you didn't sell it you WILL get the fee reversed.

He's right about this, plus an obvious like in the feedback should make getting it removed easy enough.

[liuk3]

Yeah, on the bright side, sounds like you didn't get scammed out of your watch and still have it. It sounds like it could have been worse if you had gottened scammed.

[crowncollection]

You cannot confirm addresses in Australia. I have had this happen to me. As a seller I agree you should be able to set terms. No one seems to follow any rules as you must list PayPal as an option for payment on eBay. You are better with a negative feedback than losing the watch. Although eBay are unlikely to remove it. I went through the same thing. Good luck mate.

[Andad]

Originally Posted by crowncollection

You cannot confirm addresses in Australia. I have had this happen to me. As a seller I agree you should be able to set terms. No one seems to follow any rules as you must list PayPal as an option for payment on eBay. You are better with a negative feedback than losing the watch. Although eBay are unlikely to remove it. I went through the same thing. Good luck mate.

As I said earlier.

[Andelain]

What's his ebay name?

[Andad]

How about posting his Ebay ID?

[Andad]

Great minds.......

[Andelain]

Think alike.

[rajurama]

You my friend need to take a break from internet sales!!! You seem to get just cocky deals whether you buying or selling! Hard luck mate!

[bayerische]

Good for you this didn't go trough, as someone lying that much with your feedback (even if he's angry) could have pulled a Damien on you.

Anyway, I'm no expert on Ebay, but can the seller really make up his own auction "rules"?

Isn't ebay rules the rules to follow? Can you really decide US members OK to pay with paypal oversea buyers must wire? IMHO if the auction says PAYPAL, then I wouldn't be happy to accept wire. I have seen this type of auctions on ebay many times, and I always pass on them. I don't sell on ebay, I only buy, and I would never send a wire. Only paypal. It's a double edged sword for sure.

Ebay isn't a good place to do high-ticket business. Period.