Question regarding warranty

[qwiklap]

Maybe this will help -- I would look for some interpretive case law. But it seems promising:


§ 369-b. Manufacturer's warranty and guarantee. A warranty or
guarantee of merchandise may not be limited by a manufacturer doing
business in this state solely for the reason that such merchandise is
sold by a particular dealer or dealers, or that the dealer who sold the
merchandise at retail has, since the date of sale, either gone out of
business or no longer sells such merchandise. Any attempt to limit the
manufacturer's warranty or guarantee for the aforesaid reason is void.

Linky

NY Statutes mentioning Warranty

[handsfull]

Originally Posted by qwiklap

Maybe this will help -- I would look for some interpretive case law. But it seems promising:


§ 369-b. Manufacturer's warranty and guarantee. A warranty or
guarantee of merchandise may not be limited by a manufacturer doing
business in this state solely for the reason that such merchandise is
sold by a particular dealer or dealers, or that the dealer who sold the
merchandise at retail has, since the date of sale, either gone out of
business or no longer sells such merchandise. Any attempt to limit the
manufacturer's warranty or guarantee for the aforesaid reason is void.

Linky

NY Statutes mentioning Warranty

So far, You win for most helpful post of the day!

[AJSM]

I stand corrected!!!!

I called Dallas service center and asked if I bought a watch that was within the warranty period and my name was not on the warranty card if it was still under warranty. The lady I spoke to in customer service said that "the warranty is transferable from the original owner provided that the warranty card was filled out correctly from the AD"

The phone # I called was 1-214-871-0500 and asked the operator to connect me with some one that could answer a warranty/service question.

To the OP call them and get a RA.

Sorry for the misinformation!!!!

[qwiklap]

Originally Posted by handsfull

So far, You win for most helpful post of the day!

De nada

[azguy]

Originally Posted by AJSM

I stand corrected!!!!

I called Dallas service center and asked if I bought a watch that was within the warranty period and my name was not on the warranty card if it was still under warranty. The lady I spoke to in customer service said that "the warranty is transferable from the original owner provided that the warranty card was filled out correctly from the AD"

The phone # I called was 1-214-871-0500 and asked the operator to connect me with some one that could answer a warranty/service question.

To the OP call them and get a RA.

Sorry for the misinformation!!!!

We should have Dallas call NY

[Oyster Junkie]

This is just BS...makes me disappointed to wear a Rolex. i hope it gets worked out OP.

[Casey VP-26]

Originally Posted by xxthe_remedyxx

Rolex won't touch the watch unless I have proof of sale from the AD that I purchased it from them. I purchased the watch from a trusted seller here. I'm furious. How am I going to prove this now?

This is not the result I was waiting to see. Ya know Rolex received their money for this watch and they were able to see this watch first hand and as long as the watch has not been tampered with or abused they should stand behind their own warranty. Its a shame with the prices being paid for these watches you have to be treated like a criminal to have a problem taken care of. Don't give up Hold their feet to the fire, Good Luck, Regards Casey

[xxthe_remedyxx]

Originally Posted by AJSM

I stand corrected!!!!

I called Dallas service center and asked if I bought a watch that was within the warranty period and my name was not on the warranty card if it was still under warranty. The lady I spoke to in customer service said that "the warranty is transferable from the original owner provided that the warranty card was filled out correctly from the AD"

The phone # I called was 1-214-871-0500 and asked the operator to connect me with some one that could answer a warranty/service question.

To the OP call them and get a RA.

Sorry for the misinformation!!!!

Just confirmed this with Dallas and they are appauld at the way they treated me. I cant let this go. I think I'm headed back there Monday, anyone want to join me?

[xxthe_remedyxx]

Originally Posted by qwiklap

Maybe this will help -- I would look for some interpretive case law. But it seems promising:


§ 369-b. Manufacturer's warranty and guarantee. A warranty or
guarantee of merchandise may not be limited by a manufacturer doing
business in this state solely for the reason that such merchandise is
sold by a particular dealer or dealers, or that the dealer who sold the
merchandise at retail has, since the date of sale, either gone out of
business or no longer sells such merchandise. Any attempt to limit the
manufacturer's warranty or guarantee for the aforesaid reason is void.

Linky

NY Statutes mentioning Warranty

Thanks a million for this.

[Roley]

Something in writing from the previous owner if the card is filled out. I learned the hard way.

[SS Oyster]

Go George Go ... I can tell you that RSC Beverly Hills certainly doesn't treat their clients this way!

Maybe time for a vacation to the left coast. Stop in and see how a service friendly center treats their clients. Be ready for some nice Lindt chocolates, sparkett's water, and superb professionalism by everyone you meet.

Oh, and by the way, while the watch is being regulated (and anything else you want), you can walk two blocks down Wilshire to Rodeo Drive and walk amongst the beautiful people and enjoy world class shopping. Stop in at Barney's and you are almost always assured to see an A list celebrity. I have seen in person Usher (shook his hand), Cher, Katie Holmes, Kate Beckinsale, and Eric Dane in just a few visits.

I hope it works out for you in NY. Otherwise, let me know when you're coming and I'll buy you a beer ... out here.

[Director EDTF]

Don't give up in the fight George!! That is total BS!! How could Rolex have different policies across the US.

[xxthe_remedyxx]

Originally Posted by rr-nyc

I'd be pissed too if someone insulted me in that way. I'm in NYC as well so if you want back up, I'd gladly go in with you. I would love to hear a customer service supervisor try the BS. I would ask to record her statement about the original receipt so I could forward it on to the FTC. That might make her realize where she sits on the totem pole

I think I might take you up on that offer. What are you doing Monday afternoon?

[rr-nyc]

Originally Posted by xxthe_remedyxx

I think I might take you up on that offer. What are you doing Monday afternoon?

I should be available after 3pm. PM me

[Lagunatic]

Originally Posted by xxthe_remedyxx

I think I might take you up on that offer. What are you doing Monday afternoon?

Id advise you to stay away from that place, they might call in security and really give you a hard time.

[xxthe_remedyxx]

Originally Posted by Lagunatic

Id advise you to stay away from that place, they might call in security and really give you a hard time.

Why would they call security?

[Cabaiguan]

Absolute BS. They are violating law. You have to make a stink. Take it to a Supervisor or have them put you on the phone with one.

Keep us posted.

[Oyster Junkie]

get it resolved.... my LV-C needs regulation and I just may take the day drive from Yosemite to Beverly Hills

[gwalker]

NYC RSC has pulled this many times before. Dallas RSC doesn't care about the name but for some reason NYC does. I'm not a lawyer or know the laws so I stay away from NYC RSC. The Rolex warranty that comes with the watch is so vague about watches being sold and what voids the warranty. Good luck. You might be better off just getting an AD with a watchmaker to regulate it. IMO no need to make such a huge stink over a easy regulation. If the watch needed something I would only trust Rolex with I would send it to Dallas then. Legal or not they can make a big deal over it and cause you a big headache. Again I am sorry your experience was so awful.

[subtona]

George,
Good luck here, that is totally outlandish & inconsistent practice on their part, very sorry to hear!

that said do you wear the watch all day or only for a few hours? you may be able to pick up that 5 seconds by just wearing it more or setting it down in the prescribed position for gaining time... see diagram:

perhaps you can avoid RSC altogether?

Originally Posted by Cabaiguan

Absolute BS. They are violating law. You have to make a stink. Take it to a Supervisor or have them put you on the phone with one.

Keep us posted.

imho: supervisors at rscny are not very flexible and the head watch tech is himself a tool (this is putting it very kindly)

[xxthe_remedyxx]

Originally Posted by subtona

George,
Good luck here, that is totally outlandish & inconsistent practice on their part, very sorry to hear!

that said do you wear the watch all day or only for a few hours? you may be able to pick up that 5 seconds by just wearing it more or setting it down in the prescribed position for gaining time... see diagram:

perhaps you can avoid RSC altogether?



imho: supervisors at rscny are not very flexible and the head watch tech is himself a tool (this is putting it very kindly)


IBTL

Thanks for the suggestion. I wear the watch all day, every day. I'll try this tonight and see if it resolves the issue.

Thanks to everyone also for the support here. It really means a lot to have you guys on my side.

[handsfull]

I'd walk in and ask for a supervisor, explain the situation to him/her and listen to the results calmly and cordially. Of course doing this while your phone is recording video of the entire happening/transaction.

Mess with the Bull.....you get the horns.

[BogeyFree]

Originally Posted by AJSM

The watch warranty is to the original owner only and will not transfer. Those that got away with it got lucky.

Just like if you bought a grey market watch like as in Costco or from anyone that is not a AD. There is no warranty.

The watch you bought was LNIB not new from a AD. The discounted price you paid was to buy a watch that was out of warranty. That is the drawback from buying a used watch unless the person or Grey dealer will provide a in house warranty.

Sorry to be the bearer of bad news

That is absolutely untrue. The warranty goes with the watch no matter if 20 different people owned it - period. This topic has been beaten to death on this and every other Rolex forum and with a simple use of the search feature one can read endless posts about warranty claims. I have had watches serviced at RUSA in NY and have not been the original owner and all I have ever needed was a copy of the warranty card explaining the watch would need to be shipped back to me and not to the person whose name appears on the card and have never ever encountered an issue.

[nim]

singapore RSC does not practise this
any warranty card with a different name would be accepted, so long as the date stamped is within the 2yr period

[xxthe_remedyxx]

Does anyone have executive level email addresses? I would like to write a letter to Rolex on my horrible experience in NYC. I looked around the Internet but couldn't find any contact information.

[xxthe_remedyxx]

Originally Posted by xxthe_remedyxx

Does anyone have executive level email addresses? I would like to write a letter to Rolex on my horrible experience in NYC. I looked around the Internet but couldn't find any contact information.

Bump. Anyone? I still can't find anything that resembles a Rolex complaint resource.

[Lagunatic]

Will Rolex Dallas help you out ?

[xxthe_remedyxx]

Originally Posted by Lagunatic

Will Rolex Dallas help you out ?

I believe they will. In any case I'm going to deal with Rolex Dallas from now on, but I would like to lodge a formal complaint against the supervisor on duty there at that time. I cant just ignore the way they treated a customer. It was really disgusting and Rolex corporate should know.

[subtona]

Originally Posted by xxthe_remedyxx

I believe they will. In any case I'm going to deal with Rolex Dallas from now on, but I would like to lodge a formal complaint against the supervisor on duty there at that time. I cant just ignore the way they treated a customer. It was really disgusting and Rolex corporate should know.

if you find someone that cares (im serious & doubtful) please post the contact information ..... i will follow up along a few others im sure.

[xxthe_remedyxx]

Originally Posted by subtona

if you find someone that cares (im serious & doubtful) please post the contact information ..... i will follow up along a few others im sure.

Will do, thanks.