RSC Service Question

[Lmbeauleap]

I've searched for an answer to this and read some threads but didn't see what I was looking for. I just bought a used GMT 16710 from a trusted seller and it came with the named and dated warranty paper (October of 2006). There was no AD receipt.

Question 1: Wondering if the warranty paper is all the reciept I need for RSC service and is that what everyone refers to as the "receipt"? Or are you referring to the cash register and/or AD written receipt? Do I even need to send them anything at all? I did a search on the AD and it has since closed (Alpha Omega Jewelers) so I doubt I would ever be able to track a store receipt down.

Question 2: The watch is running flawlessly. Depending on how I rest it at night I can get it to less than +1 per day and it looks great. Would you send it in? It would be less than 6 years old according to the warranty paper. On the other hand, since it is new to me, I could get it all checked out and have no worries going forward.

Thanks for reading and for your advice.

[MoBe]

You don`t need anything once the watch is out of warranty,documentation is only required for warranty claims within the first two years of ownership.

[dddrees]

You don't need to send anything but the watch when getting it serviced.


There are couple schools of thought with regards to when sending in a Rolex to be serviced. Send it in every 5 to 7 years as recomended to prevent potential undue harm. Send it in about every 10 years. Or send it in only when there is something wrong, in which case it may cost more to fix, but then again may cost less than all the services which you may have sent it in for to begin with.

There is also a computer test a watch maker can run to tell you when the watch may require a service or not.

Information provided by GeorgeAB:

You can provide the watch to a competent watchmaker to have checked out. The watchmaker will put on timing machine and check amplitude (movement of balance wheel oscillating measured in degrees), timing, and visual internal examination. Generally if you have > 200° of amplitude in all positions, oil in bearing surfaces and no contamination from the rotor hitting the side of the case from a bent rotor axle then you are good to go and do not require a service. Computer technology is a wonderful thing and this is an example of its proper use, as watchmakers did not have this tool 20 years ago.

[Lmbeauleap]

So if it is real, in my possession (and not reported stolen of course) they will work on it? That's pretty much what I gathered from other threads but every now and then I see a comment where RSC wants a "receipt" for some reason where they aren't discussing warranty work.

[imono]

Just call up RSC and see what the requirements are if you want to have the watch service.
You will then have first hand knowledge what steps to take.

[MoBe]

Originally Posted by Lmbeauleap

So if it is real, in my possession (and not reported stolen of course) they will work on it? That's pretty much what I gathered from other threads but every now and then I see a comment where RSC wants a "receipt" for some reason where they aren't discussing warranty work.

I wouldn`t worry about "receipt" stories because they don`t make sense as long as you are the legal owner of the watch.

[Tools]

Originally Posted by Lmbeauleap

So if it is real, in my possession (and not reported stolen of course) they will work on it? That's pretty much what I gathered from other threads but every now and then I see a comment where RSC wants a "receipt" for some reason where they aren't discussing warranty work.

The only time that the RSC will ask to see a receipt is for warranty work and there is some question about the validity of your warranty claim..

[tucsonrick]

Well, my Datejust was over 30 years between services. During that time, it even stopped running for a while; then started up again and was running as well as ever. Eventually I sent it to RSC for service and they did a thorough service for a lower cost than I've seen for others, and all is running well again. So, my conclusion is: certainly get it serviced when its not running well; don't go forever between services, but can go for a fairly long time; and, I am totally not sure about this, but my service cost for this watch which had previously been serviced by Rolex Geneva 30 years before was way less than the cost for another watch serviced much more recently by an independent watch maker.