Newbie with a Warranty Question

[Ar3453]

I recently purchased (Dec 2011) a v-series SS Sub BNIB from a gray market dealer with an open warranty card (International), with the name of the authorized dealer filled in, but no name or date. My purchase wasn't based on receiving the open warranty card, but thought of it as a bonus.

Now my watch is running a little fast - I think it picked up about 3 mins in less than 3 weeks. I'm going to take it to an AD for sevice. Based on what I've read on the forum, even if I fill in my name and date, Rolex has a record of when the watch was sold from the AD, and that will not match the date that I would fill it. So, can someone please confirm that trying to get it serviced under the warranty will just get denied?

Also, one more question. I'm fairly certain that the watch is real since I had one AD give me an appraisel on it, and another AD was nice enough to check it out for me, although didn't open it up, and confirm that it was not fake. What happens if I send it to get serviced, and some of the parts are not genuine rolex. Do they confiscate the watch, or just force me to replace everything with genuine rolex parts, which I would want to do anyway.

Thanks for your help!

[gwalker]

Rolex won't honor your warranty from what I've read on here. They can tell. Warranty work doesn't cover a routine service anyway from everything I've heard. Yes if you send a fake Rolex in you won't get it back.

[Tools]

Grey Market watches are never warrantied.. period.

However, sometimes people do get away with warranty work just the same..

However, your watch does not need a "service".. It simply needs to be regulated. A regulation shouldn't cost any more than 50 bucks, if they charge you at all...

[rr-nyc]

Unless the warranty card was filled out per the warranty, it's not valid. If, for some reason, the watch has aftermarket parts, it would void the warranty anyway.

RSC would most likely make you pay to replace aftermarket parts (in the movement) before any movement repairs could be made.

[swiss ghost]

Originally Posted by Ar3453

I recently purchased (Dec 2011) a v-series SS Sub BNIB from a gray market dealer with an open warranty card (International), with the name of the authorized dealer filled in, but no name or date. My purchase wasn't based on receiving the open warranty card, but thought of it as a bonus.

Now my watch is running a little fast - I think it picked up about 3 mins in less than 3 weeks. I'm going to take it to an AD for sevice. Based on what I've read on the forum, even if I fill in my name and date, Rolex has a record of when the watch was sold from the AD, and that will not match the date that I would fill it. So, can someone please confirm that trying to get it serviced under the warranty will just get denied?

Also, one more question. I'm fairly certain that the watch is real since I had one AD give me an appraisel on it, and another AD was nice enough to check it out for me, although didn't open it up, and confirm that it was not fake. What happens if I send it to get serviced, and some of the parts are not genuine rolex. Do they confiscate the watch, or just force me to replace everything with genuine rolex parts, which I would want to do anyway.

Thanks for your help!

open warrantys are bogus. pure crap. card MUST be filled in and dated. I had an AD try and pull that with me on one of my omegas and i insisted he fill the card in with date of purchase.

blank warranty card equals toilet paper

[SeaDweller50]

Can someone give me the definition of a gray market dealer?

[swiss ghost]

Originally Posted by RolexplorerII

Can someone give me the definition of a gray market dealer?

someone who is not an AUTHORIZED DEALER


tons of shady gray market dealers and lots of good ones. Buyer Beware.

[The GMT Master]

Originally Posted by RolexplorerII

Can someone give me the definition of a gray market dealer?

The strictest definition of a grey dealer is someone who buys Rolexes overseas (taking advantage of variable prices overseas) and sells it in their home market. The term has also been expanded to encompass resellers of Rolex who source stock domestically as well

[Ar3453]

Originally Posted by Tools

Grey Market watches are never warrantied.. period.

However, sometimes people do get away with warranty work just the same..

However, your watch does not need a "service".. It simply needs to be regulated. A regulation shouldn't cost any more than 50 bucks, if they charge you at all...

Thanks for the info. I'm going to bring it to the RSC in NYC this week. If it is just a regulation and not a "service", how do you know when your watch needs to be serviced, what are some of the obvious signs? I think the V-series was from 2008/2009, so its 3-4 years old...How long do you typically go between servicing?

Thanks

[SeaDweller50]

Five years for me and that is the time frame recommended.

[Trouble15]

Originally Posted by gwalker

Rolex won't honor your warranty from what I've read on here. They can tell. Warranty work doesn't cover a routine service anyway from everything I've heard. Yes if you send a fake Rolex in you won't get it back.

If you send in a fake Rolex you won't get it back? Did not know that. I thought I read some people posting that Rolex sent their watch back with a letter saying that it wasn't authentic and therefore they could not service the watch? Maybe I'm mistaken. Thanks for the info!

[Megalobyte]

I admit, when I hear: "Your name and purchase date on the card", I feel uneasy.

I personally believe for a valid Rolex warranty, the card must be stamped, named and dated by and at the AD. Maybe I'm wrong but that's how I feel.

[caryyee]

So, with the TRF trusted sellers on here that sell BNIB Rolex's with open warranties, are their warranties not valid?

[Welshwatchman]

If your watch has a USA supplying dealer detail on the warranty card it is NOT a grey dealer watch.

Some think that the likes of DavidSW are grey dealers, not so.

Neatly insert your details and a sensible date then your watch is under warranty.

If it's a fake then who cares if they don't return it.

[IMG2]

Originally Posted by Ar3453

Now my watch is running a little fast - I think it picked up about 3 mins in less than 3 weeks.

Based on what I've read, you may be within tolerances with your Rolex. Rolex states it to be accurate within -1 second and +5 seconds per day, greater than the COSC standards of -4 seconds and +6 seconds per day, that's what makes it a superlative chronometer. Less than 3 weeks= maybe 20 days. Gaining 5 secconds per day for 20 days = 100 seconds or a bit more than a minute and a half. Knowing that's it's OK for it to gain more than a minute and a half every 3 weeks check your watch closely and see how it compares.

[swiss ghost]

Originally Posted by Welshwatchman

If your watch has a USA supplying dealer detail on the warranty card it is NOT a grey dealer watch.

Some think that the likes of DavidSW are grey dealers, not so.

Neatly insert your details and a sensible date then your watch is under warranty.

If it's a fake then who cares if they don't return it.

so DavidSW makes no money on the rolexes he sells?

is 'grey' a derogatory term? is a 'trusted seller' a legitimate term? or a rolex forum term?

is DavidSW an AD?

what is DavidSW?

very valid questions




** I would have zero problem purchasing a Rolex off DavidSW just to be clear

[rr-nyc]

Originally Posted by swiss ghost

so DavidSW makes no money on the rolexes he sells?

is 'grey' a derogatory term? is a 'trusted seller' a legitimate term? or a rolex forum term?

is DavidSW an AD?

what is DavidSW?

very valid questions




** I would have zero problem purchasing a Rolex off DavidSW just to be clear

Sellers making profit has nothing to do with grey or not.

DavidSW, as well as the other trusted sellers, are not grey dealers. They sell US market watches that were originally sold in the US.

Grey market products, (whether it's cars, watches or cell phones) are those intended for sale in another country and imported into the US.

A used car dealer in the US is not a grey market dealer unless they are importing those cars from another country. The trusted sellers here are technically selling used watches.

[padi56]

Originally Posted by Ar3453

I recently purchased (Dec 2011) a v-series SS Sub BNIB from a gray market dealer with an open warranty card (International), with the name of the authorized dealer filled in, but no name or date. My purchase wasn't based on receiving the open warranty card, but thought of it as a bonus.

Now my watch is running a little fast - I think it picked up about 3 mins in less than 3 weeks.

You say you think your watch has gained about 3 mins the COSC spec for your watch is a Average of between -4 to +6 over 24 hours.Might I suggest you do a accurate daily test on your watch after a full manual wind of say 40 full crown turns before you get the back off.

[Ar3453]

Originally Posted by padi56

You say you think your watch has gained about 3 mins the COSC spec for your watch is a Average of between -4 to +6 over 24 hours.Might I suggest you do a accurate daily test on your watch after a full manual wind of say 40 full crown turns before you get the back off.

I wear it everday if that matters. If I did wind it 40x, can I "overwind" it?

I did just reset it to the exact time, to the second. Knowing that it might be performing within the expected ranges, I'm going to watch it closely and see what happens. I knew automatic watches usually gained/lost time, just wasn't sure how much.

Thanks

[padi56]

Originally Posted by Ar3453

I wear it everday if that matters. If I did wind it 40x, can I "overwind" it?

I did just reset it to the exact time, to the second. Knowing that it might be performing within the expected ranges, I'm going to watch it closely and see what happens. I knew automatic watches usually gained/lost time, just wasn't sure how much.

Thanks

No you cannot overwind, a in built slipping mechanism prevents that, and dont forget its a AVERAGE of -4 to +6 seconds over any 24 hour period..

[azguy]

all it needs is a simple regulation

[IMG2]

Rolex states their watches are accurate to -1/+5 seconds per day. Accuracy beyond COSC, that's what makes it a Superlative Chronometer.

[swiss ghost]

Originally Posted by IMG2

Rolex states their watches are accurate to -1/+5 seconds per day. Accuracy beyond COSC, that's what makes it a Superlative Chronometer.

i think your talking about Grand Seiko

Rolex claims to be nothing more than COSC or at least i have yet to see them state -1/+5 anywhere

[Frosty]

Originally Posted by Ar3453

Do they confiscate the watch, or just force me to replace everything with genuine rolex parts, which I would want to do anyway.

I have mine in for service and they found a couple of non-Rolex parts. They are just replacing them, for a fee, of course.

[Trouble15]

Originally Posted by Frosty

I have mine in for service and they found a couple of non-Rolex parts. They are just replacing them, for a fee, of course.

Interesting.

[azguy]

Originally Posted by Trouble15

Interesting.

very, I would like to hear more about which parts and what RSC had to say..

[Frosty]

Originally Posted by azguy

very, I would like to hear more about which parts and what RSC had to say..

At the bottom of the estimate:

The addition of non-genuine parts to any Rolox watch renders it a counterfeit as defined by Federal Law. It is therefore unlawful to sell or offer such modified watch for sale. Rolex will not service watches altered with non-genuine parts or accessories. All parts and accessories are replaced on a trade-in basis

I guess there is an exception if you authorize them to replace non-genuine parts with genuine parts. My GMT has that problem and they are going to replace and service.

They wrote: "Bezel insert not of Rolex Manufacter", a link on bracelet, and "End piece not intended for this model".