Wouldn't you believe it. (warranty issue)

[PeteNYC13]

FANTASTIC!
Great to hear some good customer service for a change.

Would love to know what was wrong that they were quick to replace the watch parts at no charge. Enjoy your "NEW" watch.

[caryyee]

Wow, great outcome! Rolex has done good! Make their annual price hikes a little more easier to bear if they put customer satisfaction as a top priority ;-)

[franklin]

Awesome.

[aardvarkbark]

Originally Posted by Robbie1889

And all of this in practically 1 month to the day, and that's not bad for a country that closes for August.

Kinda makes you wonder whether the experienced watchmakers who could've overhauled it were all on holiday. The apprentice they left to handle the anticipated fewer watches coming in looked at, thought 'yikes, I can't do this repair, I'll just drop a brand new movement in there!' And you effectively get a new watch.

Originally Posted by Mickey®

Serial numbers....

I thought (maybe mistakenly) that each movement has a serial number that is different from the one on the case, and that Rolex records show what movement is in which case, which they verify before performing warranty work. I'd think it would be good to have the new movement serial # on the service receipt so if it goes back in for service, there'd be no confusion or denial because of 'wrong movement.' I was thinking it would also confirm that the movement had in fact been replaced, but now that I think of it, that would require an owner to know the original movement's #, but we don't.

[padi56]

Originally Posted by Lol-x

Replacement of entire working internals-----

That is a new one on me, so you got a whole new movement????
Maybe you did but it is a great result at the end fo the day.

Have to agree Steve myself have never heard of a movement being replaced unless completely water damaged and beyond economical repair.

[MonBK]

This is one of the reasons we love this company.

[supertrooper]

Originally Posted by MonBK

This is one of the reasons we love this company.

+1. Definitely very good after-sales customer service.

[Andad]

Originally Posted by aardvarkbark

Kinda makes you wonder whether the experienced watchmakers who could've overhauled it were all on holiday. The apprentice they left to handle the anticipated fewer watches coming in looked at, thought 'yikes, I can't do this repair, I'll just drop a brand new movement in there!' And you effectively get a new watch.



I thought (maybe mistakenly) that each movement has a serial number that is different from the one on the case, and that Rolex records show what movement is in which case, which they verify before performing warranty work. I'd think it would be good to have the new movement serial # on the service receipt so if it goes back in for service, there'd be no confusion or denial because of 'wrong movement.' I was thinking it would also confirm that the movement had in fact been replaced, but now that I think of it, that would require an owner to know the original movement's #, but we don't.

You are correct.

Each watch has a serial number as does each movement.

The movement serial number is logged at Rolex but an owner would not normally know this number it unless they have removed the case back and noted it.

[travisb]

Great service!
Glad to hear it worked out well for you.

[Blueinsert]

WOW, sure there must be "something".., otherways it would have been repaired. Congrats on your new watch, and very glad to see that Rsc performed like that.