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c9smw · 9 January 2013, 12:45 AM

I ordered a Tudor Heritage Chronograph from Germany last Friday & have been looking forward to it arriving.
I questioned the condition with the shop, who seem very reputable by the way, it was described to me as "2012, owned by a collector & really like new".
So today it arrived, i could hardly contain the exitement, and then i opened the box to find this :

So, would you be happy ?
i have emailed the shop & i'm waiting for a response. There is also a tiny mark on the crystal.
Could this be polished, or would you just not bother ?

datejuste · 9 January 2013, 12:48 AM

There is no way it could be described as "like new."

Passionata · 9 January 2013, 12:49 AM

will you wear it ? if yes these kind of scratches can be collected easily within a month ,surely can be polished but makes no sense.
the crystal is an other thing , that s can surely bothering you ,
ask compensation or full refund.

xxthe_remedyxx · 9 January 2013, 12:49 AM

No way, send it back for a refund ASAP and never do business with them again. How can they describe that as "like new"?

paltak · 9 January 2013, 12:51 AM

I would be fuming too.

Starwalker · 9 January 2013, 12:52 AM

considering you dont live in germany, and that you might not go there in person to refund it....i would just polish the watch and keep it. Instead of risk losing my money and the watch. However, I do believe that it is COMPLETELY NOT ACCEPTABLE.

superdog · 9 January 2013, 12:55 AM

absolutely not. i would be furious.....

porschejeff · 9 January 2013, 12:56 AM

No chance, return it!

Bulldurham08 · 9 January 2013, 01:03 AM

Ugh. I'd be furious.

Chris B · 9 January 2013, 01:03 AM

That would definitely take the shine offer the new acquisition,

I don’t mind the odd scratch myself as long as I’m expecting them, however as it’s not as described I’d want to return it asap.

Please let us know how it goes

The Joker · 9 January 2013, 01:04 AM

Not acceptable

Hairdude1 · 9 January 2013, 01:06 AM

Not good. Return

Frankie13 · 9 January 2013, 01:07 AM

Return the watch, how could you possible accept this watch!

xxthe_remedyxx · 9 January 2013, 01:10 AM

Captain Jean-Luc Picard voice - "Unacceptable".

JGX · 9 January 2013, 01:11 AM

Despite the fact that my watches tend to end up looking like that after a month of wear, if I bought a watch as 'like new' I'd expect it to be exactly like that. The fact remains that regardless of whether or not you'll end up scratching it or not, a 'like new' watch commands a premium over a 'worn' watch. If for no other reason other than this, I'd be very very unhappy indeed and would be seeking a partial refund and keeping the watch or a full refund and returning the watch.

TSW · 9 January 2013, 01:12 AM

Description was very poor.

scrase123 · 9 January 2013, 01:14 AM

Quote:

Originally Posted by paltak

I would be fuming too.

x2

MYK · 9 January 2013, 01:20 AM

I would accept that but not as "like new"!

Kobin · 9 January 2013, 01:26 AM

No. No way.

brettpaul · 9 January 2013, 01:27 AM

Quote:

Originally Posted by scrase123

x2

X3 and return it immediately! Too bad mate - post the name of the dealer in the 'Watch Out' section IMHO.

kilyung · 9 January 2013, 01:39 AM

Ridiculous.

Mickey® · 9 January 2013, 01:40 AM

Depends on the PRICE I paid.

GarageBMW · 9 January 2013, 01:44 AM

I would return immediately and advise them by email with these pictures. How can this be described like new.

This is ridiculous.

mannyv11 · 9 January 2013, 01:45 AM

send it back asap and get a refund

fmc000 · 9 January 2013, 01:47 AM

Quote:

Originally Posted by Mickey®

Depends on the PRICE I paid.

Exactly.

Mickey® · 9 January 2013, 01:49 AM

Quote:

Originally Posted by fmc000

Exactly.

Everything is Relative....

xxthe_remedyxx · 9 January 2013, 01:51 AM

Quote:

Originally Posted by fmc000

Exactly.

I disagree. The deal was made in good faith and a lie was spoken. They broke their word. For me, that's a deal breaker, no matter what price I paid.

rockinray · 9 January 2013, 01:54 AM

I would send this back - pronto.

c9smw · 9 January 2013, 02:01 AM

I've spoken to the owner of the shop & he has agreed to send his courier to collect the watch & give me a refund (hopefully a full one) !!!
He says he made a mistake, he has 2 THC's in stock but it is the black dial one that is like new !!!!!
If I receive a full refund then it's just a lesson learned, anything other than a full refund & I will name & shame !!!!

Venusfly · 9 January 2013, 02:03 AM

Not if it was represented as "like new."

described accurately with the condition reflected in the price, sure.

9 January 2013, 12:45 AM	#1
c9smw "TRF" Member Join Date: Sep 2011 Location: Liverpool Posts: 165	Would you accept this ??? I ordered a Tudor Heritage Chronograph from Germany last Friday & have been looking forward to it arriving. I questioned the condition with the shop, who seem very reputable by the way, it was described to me as "2012, owned by a collector & really like new". So today it arrived, i could hardly contain the exitement, and then i opened the box to find this : So, would you be happy ? i have emailed the shop & i'm waiting for a response. There is also a tiny mark on the crystal. Could this be polished, or would you just not bother ?

9 January 2013, 12:49 AM	#3
Passionata "TRF" Member Join Date: Mar 2011 Location: N/A Watch: the girls Posts: 7,095	will you wear it ? if yes these kind of scratches can be collected easily within a month ,surely can be polished but makes no sense. the crystal is an other thing , that s can surely bothering you , ask compensation or full refund. __________________ Best George "Also remember that feet don't get fat and a watch will always speak volumes." Robert Johnston --------------------- newhttps://youtu.be/EljAF-uddhE new http://youtu.be/ZmpLoO1Q8eQ IG @passionata1

9 January 2013, 12:52 AM	#6
Starwalker "TRF" Member Join Date: Oct 2008 Location: aroundtheworld Watch: SS Daytona - BLACK Posts: 2,261	considering you dont live in germany, and that you might not go there in person to refund it....i would just polish the watch and keep it. Instead of risk losing my money and the watch. However, I do believe that it is COMPLETELY NOT ACCEPTABLE. __________________ 116520 Black - 116500 White - 116713LN - 116613LB - Panerai 389 - Chopard Mille Miglia GMT Chronograph - Chopard LUC Sport 2000 - Moser Pioneer Centre Seconds

9 January 2013, 12:55 AM	#7
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,834	absolutely not. i would be furious..... __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

9 January 2013, 01:03 AM	#9
Bulldurham08 "TRF" Member Join Date: Oct 2012 Real Name: Kyle Location: PA Watch: 116610LN Posts: 404	Ugh. I'd be furious. __________________ Rolex Datejust II 116300 (new watch swagger in full effect)

9 January 2013, 12:48 AM	#2
datejuste "TRF" Member Join Date: Dec 2012 Real Name: Michael Location: Murcia, Spain Watch: DJ 16000 and 17000 Posts: 14	There is no way it could be described as "like new."

9 January 2013, 12:49 AM	#4
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	No way, send it back for a refund ASAP and never do business with them again. How can they describe that as "like new"?

9 January 2013, 12:51 AM	#5
paltak "TRF" Member Join Date: Apr 2011 Real Name: Bob Location: IL Posts: 825	I would be fuming too.

9 January 2013, 12:56 AM	#8
porschejeff "TRF" Member Join Date: Oct 2012 Real Name: Jeff Location: Michigan Watch: DD 228238 Posts: 2,460	No chance, return it!

9 January 2013, 01:03 AM	#10
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	That would definitely take the shine offer the new acquisition, I don’t mind the odd scratch myself as long as I’m expecting them, however as it’s not as described I’d want to return it asap. Please let us know how it goes

9 January 2013, 01:04 AM	#11
The Joker "TRF" Member Join Date: Sep 2010 Location: Gotham Posts: 9,641	Not acceptable

9 January 2013, 01:06 AM	#12
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Not good. Return

9 January 2013, 01:07 AM	#13
Frankie13 2024 Pledge Member Join Date: Apr 2010 Location: US Watch: 116610LV Posts: 434	Return the watch, how could you possible accept this watch!

9 January 2013, 01:10 AM	#14
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	Captain Jean-Luc Picard voice - "Unacceptable".

9 January 2013, 01:11 AM	#15
JGX "TRF" Member Join Date: Apr 2012 Real Name: Jonathan Location: Wales, UK Posts: 789	Despite the fact that my watches tend to end up looking like that after a month of wear, if I bought a watch as 'like new' I'd expect it to be exactly like that. The fact remains that regardless of whether or not you'll end up scratching it or not, a 'like new' watch commands a premium over a 'worn' watch. If for no other reason other than this, I'd be very very unhappy indeed and would be seeking a partial refund and keeping the watch or a full refund and returning the watch.

9 January 2013, 01:12 AM	#16
TSW "TRF" Member Join Date: Feb 2009 Real Name: TSW Location: Le Brassus Watch: Rolex & AP's Posts: 27,449	Description was very poor. __________________ AP Owners Club IG @swiss.watch.connection

9 January 2013, 01:20 AM	#18
MYK 2024 Pledge Member Join Date: Nov 2008 Real Name: Mohammed Location: Kuwait Watch: @kuwaitinglist Posts: 1,622	I would accept that but not as "like new"!

9 January 2013, 01:26 AM	#19
Kobin "TRF" Member Join Date: Oct 2012 Location: West Watch: Day-Date Posts: 932	No. No way.

9 January 2013, 01:39 AM	#21
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Ridiculous.

9 January 2013, 01:40 AM	#22
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	Depends on the PRICE I paid.

9 January 2013, 01:44 AM	#23
GarageBMW "TRF" Member Join Date: Jul 2012 Real Name: Third Degree Location: Glenfinnan Watch: the step Posts: 1,896	I would return immediately and advise them by email with these pictures. How can this be described like new. This is ridiculous.

9 January 2013, 01:45 AM	#24
mannyv11 "TRF" Member Join Date: Jun 2011 Real Name: Manny Location: MA Watch: DD,Sub,GMT,Daytona Posts: 4,510	send it back asap and get a refund

9 January 2013, 01:54 AM	#28
rockinray "TRF" Member Join Date: Dec 2012 Real Name: Ray Location: USA Watch: TT Datejust Posts: 246	I would send this back - pronto.

9 January 2013, 02:01 AM	#29
c9smw "TRF" Member Join Date: Sep 2011 Location: Liverpool Posts: 165	I've spoken to the owner of the shop & he has agreed to send his courier to collect the watch & give me a refund (hopefully a full one) !!! He says he made a mistake, he has 2 THC's in stock but it is the black dial one that is like new !!!!! If I receive a full refund then it's just a lesson learned, anything other than a full refund & I will name & shame !!!!

9 January 2013, 02:03 AM	#30
Venusfly Member Join Date: Sep 2012 Location: New York Watch: WG & YG DJ/Prsdnt Posts: 572	Not if it was represented as "like new." described accurately with the condition reflected in the price, sure.

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