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The_Walrus · 4 August 2013, 11:23 PM

[+1.QUOTE=swils8610;4320443]I wouldn't take it back....he can sell it himself if he's not happy.

Sent from my iPad using Tapatalk[/QUOTE]

Aventura · 4 August 2013, 11:25 PM

Quote:

Originally Posted by StuartM1970

Hey folks

So to fund my nice new Exp II, I did a face to face deal to sell a 14060M, which I originally bought new.

I've just had a message from the buyer - 8 hours after pick up - asking to return the watch. He says its buyers remorse and he really wants the new model.

What's people's views on this?

Cash flow is not too much of a concern, but I made a sale to fund a purchase. The price differential between new and old should have been a clue for him. And it will be tough to readvertise it in the local market without others who enquired wondering why I have got it back.

I don't want to be a bastard, but I feel uncomfortable. Plus I think I will need a cooling off period before readvertising. It's a regional holiday season, which has made selling items a little easier, but that will be over in a week.

Advice appreciated.

No need to have any pain. The sale is made and you do not know what could have happened with watch clock in the time it took the new owner.Al least IMHO.

metallic · 4 August 2013, 11:28 PM

I always offer a 3 day return policy for shipped items. Not for a face to face transaction however. A face to face allows the buyer to "sign off" on the condition of the watch. It also requires a substantial time commitment to set up the meeting. Face to face is a final sale.

Aventura · 4 August 2013, 11:30 PM

Quote:

Originally Posted by SWISSAHOLICS

I would not only because you don't know what you are getting back....8 hours is a long time to do something to the internal parts....I am not saying your buyer did anything but anything is possible.

100% Agree.

Rashid.bk · 4 August 2013, 11:41 PM

Quote:

Originally Posted by StuartM1970

Well, as the saying goes, day ain't over yet, but having responded to the buyer this morning my time, things have gone quiet.

I wrote back outlining everything we had gone through in the transaction to reinforce the point that he knew what he was getting in to.

I offered to take the watch back at -15% to guarantee me an easy sale and also make it better for him to just sell it himself, which I feel is what he should be doing. This offer had a deadline of today only and since then I've heard nothing.

This has taught me an interesting lesson and I appreciate the advice. Interestingly, this is also my most active thread ever, so at least the experience fuelled some debate.

Be careful out there.

I have to commend you on reaching out and even considering it. A true gentleman and how you become a trusted seller in my book. You have done your part.

zeuloa · 4 August 2013, 11:56 PM

Some say you should be kind and take it back... The buyer is not being too kind as he does not want to go through the hassle of selling it himself and take the easy route..

I think what you did is kind enough.

Richard. · 5 August 2013, 12:16 AM

As somebody once said — "Let your eye be your guide and your money the last thing you part with. Try them before you buy them and never scream."

He bought it. It's his. If you want to buy it back then do, but you are under no obligation to do so, moral or otherwise, unless he is too young or otherwise disadvantaged such that he can't make his own decisions.

Billywiz · 5 August 2013, 12:19 AM

Quote:

Originally Posted by Rashid.bk

I have to commend you on reaching out and even considering it. A true gentleman and how you become a trusted seller in my book. You have done your part.

X2

azguy · 5 August 2013, 12:20 AM

When someone shows up with cash and makes a deal, there is no looking back on either party. No refund, period.

h999r · 5 August 2013, 12:27 AM

Tell them nicely the situation is. Tell them that the money has been used to finance another watch and its gone.

Wristcandy · 5 August 2013, 04:33 AM

I'd say no refunds in a face to face deal. If he wears it for 2 weeks or so, he will bond with it and keep it, unless he really couldn't afford it in the first place, in which case he can sell it to the next guy.

Quick story: I sold a very inexpensive used car a couple years ago - the buyer called me 2 days later asking for $ to repair an issue that was not known to me at the time of the sale. I felt bad, so I sent him a check to cover 75% of the repair. A week later, the buyer contacted me and wanted $$ to repair the brakes. I politely asked him to never contact me again.

rolex75216 · 5 August 2013, 04:40 AM

I think you did the right thing by offering to take the watch back at -15%. I think that is reasonable and that is what I always try to determine in a situation like the one you are in. If he expects you to just give him all the money back that is not reasonable. If I were him and really had that much regret about buying the watch, I would be happy with a 15% loss rather than the entire amount and would use the situation as a lesson learned. Since you have not heard back, maybe he is anticipating he might also have buyers return remorse!

Keep us posted.

NC_ · 5 August 2013, 05:08 AM

I had buyers remorse with my first wife. The re-stocking fee was killer.

DCgator · 5 August 2013, 05:53 AM

Quote:

Originally Posted by StuartM1970

Well, as the saying goes, day ain't over yet, but having responded to the buyer this morning my time, things have gone quiet.

I wrote back outlining everything we had gone through in the transaction to reinforce the point that he knew what he was getting in to.

I offered to take the watch back at -15% to guarantee me an easy sale and also make it better for him to just sell it himself, which I feel is what he should be doing. This offer had a deadline of today only and since then I've heard nothing.

This has taught me an interesting lesson and I appreciate the advice. Interestingly, this is also my most active thread ever, so at least the experience fuelled some debate.

Be careful out there.

Seems it may have all worked out. Congrats on your new watch!

HL65 · 5 August 2013, 05:54 AM

Glad all worked out the way it should have....Cheers,

DCgator · 5 August 2013, 05:55 AM

Quote:

Originally Posted by NC_

I had buyers remorse with my first wife. The re-stocking fee was killer.

I suspect you have lots of company lol....

gwozhog · 5 August 2013, 06:07 AM

Quote:

Originally Posted by SteelerFan65

I bought a new car last week and have buyer's remorse. Do you think they will take it back?

I traded in a jeep for a Mitsubishi eclipse back in 95. I drove it for 2 days and returned it. I asked for my jeep back and they gave it to me. I believe you have a week in most states to return a vehicle.

Now as far as the OP's dilemma unless you had a shirt with a Walmart emblem on the back of your shirt the buyer only deserves a two step warranty. Once he took two steps the watch is his. I'm shocked he even called you. What a DB!

jay_man2 · 5 August 2013, 06:12 AM

Quote:

Originally Posted by gwozhog

.... I believe you have a week in most states to return a vehicle.

...

Not true here in Virginia. You drive it off the lot, you own it. There's no cooling off period, etc. Some dealers do offer a limited exchange or return, but generally you're stuck with it.

SUBversive · 5 August 2013, 06:24 AM

Quote:

Originally Posted by jay_man2

Not true here in Virginia. You drive it off the lot, you own it. There's no cooling off period, etc. Some dealers do offer a limited exchange or return, but generally you're stuck with it.

Yup I think he's thinking of a2 day right of rescission for a mortgage.

AK797 · 5 August 2013, 06:35 AM

Quote:

Originally Posted by azguy

When someone shows up with cash and makes a deal, there is no looking back on either party. No refund, period.

HORNBLOWER · 5 August 2013, 07:40 AM

Too messy for me, a deal is a deal.

mr.president1 · 5 August 2013, 10:02 AM

NO DON'T LET HIM RETURN IT!!!! He should have done all his homework before making the purchase... On top of that it is his responsibility to know if he wants it or not... Which is the risk you take when buy from an individual seller and not from an AD or pre-owned store... He can do exactly what you did and try to re-sale it, or take the plunge and trade up and take the sacrifice of a few bucks!!!! So try to kindly tell him this.. And your story as what you did with the money as well... It's not your fault!

TPLGT · 5 August 2013, 10:23 AM

Let us know if there is anymore info.

JV588 · 5 August 2013, 11:16 AM

Quote:

Originally Posted by Dr.Brian

The hassle is worth about 20%.

Quote:

Originally Posted by SWISSAHOLICS

I know plenty of people that do 15% restocking fee as a buyer remorse problem....so you can offer him that as a solution....that may turn him away.

Quote:

Originally Posted by swils8610

I wouldn't take it back....he can sell it himself if he's not happy.

Quote:

Originally Posted by Rolex Freak

He if has buyers remorse that's his issue not yours so I'd say let him do the reselling. If there was an issue with the watch, than I'd take it back. Sounds more like his problem than yours.

Quote:

Originally Posted by Rex22

Not your problem.tell him to go sell it.

Agree with the above. He should have thought this all the way through before proceeding with the purchase.

Clearly, he's only thinking about himself and not about all the trouble it presents to you.

I favor telling him sorry it's his vs. taking it back at a discount and having to resell it.

polarinda · 5 August 2013, 11:48 AM

Show him this thread.

bde · 5 August 2013, 12:06 PM

Quote:

Originally Posted by Rashid.bk

I have to commend you on reaching out and even considering it. A true gentleman and how you become a trusted seller in my book. You have done your part.

X 2

rolex75216 · 5 August 2013, 01:07 PM

Have there been any updates? Did you get things worked out? I have a feeling the bug has hit him by now and he will not take it off his wrist again!

chiamcc · 5 August 2013, 02:02 PM

If there is no return policy stated upon the deal, i don't think u need to feel bad on not refunding. Unless u think it is worthy to take back the watch at a lower price.

StuartM1970 · 5 August 2013, 02:53 PM

Deadline has passed; silence reigns.
I think my approach gave him an incentive to keep it, or sell it on himself.
The deal stands.
Long live the deal.

DovyL · 5 August 2013, 03:13 PM

You should definitely let your customer know you will not take it back, he should not expect anything etc, but you will see what you can do, and let him know if you happen to find another buyer.. The is the where the score should be set now, and dont lose track of that.
If you think you can actually list and sell again, but is simply very annoying, then figure out what you think would be a "fair" restocking fee, seeing it as an opportunity for you to make a deal out of this piece yet again. Anything less, you are just hurting yourself taking it back and sitting on it.

People who want to return should be ordering on websites, paying those prices etc.
IMHO the inherent flipsides of cash/forum deals make a no return intrinsic - the same way boutiques have a higher price (the other end of the spectrum).

Keep in mind, letting yourself get stepped on will 1)keep you less safe than you couldve been from being stepped on again, and 2)may undermine the integrity of this type of sale for others (it all adds up)

P.S. I am dealing with this situation myself on a watch I sold right now, and am so far handling it well (mine is actually with a neighborhood friend - the remorse txts came in 1130pm.. beat that)

5 August 2013, 12:16 AM	#97
Richard. "TRF" Member Join Date: Aug 2010 Location: UK Posts: 969	As somebody once said — "Let your eye be your guide and your money the last thing you part with. Try them before you buy them and never scream." He bought it. It's his. If you want to buy it back then do, but you are under no obligation to do so, moral or otherwise, unless he is too young or otherwise disadvantaged such that he can't make his own decisions. __________________ A father is someone who carries photographs in his wallet - where his money used to be.

5 August 2013, 05:54 AM	#105
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,008	Glad all worked out the way it should have....Cheers, __________________ *SPEM SUCCESSUS ALIT*

5 August 2013, 10:02 AM	#112
mr.president1 "TRF" Member Join Date: Jul 2012 Location: Ohio,UnitedStates Watch: ROLEX OMEGA Posts: 1,458	NO DON'T LET HIM RETURN IT!!!! He should have done all his homework before making the purchase... On top of that it is his responsibility to know if he wants it or not... Which is the risk you take when buy from an individual seller and not from an AD or pre-owned store... He can do exactly what you did and try to re-sale it, or take the plunge and trade up and take the sacrifice of a few bucks!!!! So try to kindly tell him this.. And your story as what you did with the money as well... It's not your fault! __________________ ROLEX & OMEGA

5 August 2013, 10:23 AM	#113
TPLGT "TRF" Member Join Date: Oct 2010 Location: jax beach, FL Posts: 187	Let us know if there is anymore info. __________________ A few watches: Tag Heuer F1 Chrono, Timex Digital, Lumiox, Nixon, Rolex GMT IIc, Omega Seamaster Chronograph

4 August 2013, 11:23 PM	#91
The_Walrus "TRF" Member Join Date: Jul 2012 Real Name: George Location: Sydney Watch: 5513 Posts: 1,104	[+1.QUOTE=swils8610;4320443]I wouldn't take it back....he can sell it himself if he's not happy. Sent from my iPad using Tapatalk[/QUOTE]

4 August 2013, 11:28 PM	#93
metallic "TRF" Member Join Date: Apr 2013 Real Name: Rick Location: Ohio Posts: 263	I always offer a 3 day return policy for shipped items. Not for a face to face transaction however. A face to face allows the buyer to "sign off" on the condition of the watch. It also requires a substantial time commitment to set up the meeting. Face to face is a final sale.

4 August 2013, 11:56 PM	#96
zeuloa "TRF" Member Join Date: Dec 2009 Real Name: Jose Location: Here Watch: SEA-DWELLER Posts: 2,232	Some say you should be kind and take it back... The buyer is not being too kind as he does not want to go through the hassle of selling it himself and take the easy route.. I think what you did is kind enough.

5 August 2013, 12:20 AM	#99
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	When someone shows up with cash and makes a deal, there is no looking back on either party. No refund, period.

5 August 2013, 12:27 AM	#100
h999r Banned Join Date: May 2011 Real Name: HR Location: Planet Earth Watch: -ing Barts. Posts: 4,244	Tell them nicely the situation is. Tell them that the money has been used to finance another watch and its gone.

5 August 2013, 04:33 AM	#101
Wristcandy Member Join Date: Jul 2013 Location: SF Bay Area Posts: 15	I'd say no refunds in a face to face deal. If he wears it for 2 weeks or so, he will bond with it and keep it, unless he really couldn't afford it in the first place, in which case he can sell it to the next guy. Quick story: I sold a very inexpensive used car a couple years ago - the buyer called me 2 days later asking for $ to repair an issue that was not known to me at the time of the sale. I felt bad, so I sent him a check to cover 75% of the repair. A week later, the buyer contacted me and wanted $$ to repair the brakes. I politely asked him to never contact me again.

5 August 2013, 04:40 AM	#102
rolex75216 "TRF" Member Join Date: Jan 2013 Location: United States Posts: 2,008	I think you did the right thing by offering to take the watch back at -15%. I think that is reasonable and that is what I always try to determine in a situation like the one you are in. If he expects you to just give him all the money back that is not reasonable. If I were him and really had that much regret about buying the watch, I would be happy with a 15% loss rather than the entire amount and would use the situation as a lesson learned. Since you have not heard back, maybe he is anticipating he might also have buyers return remorse! Keep us posted.

5 August 2013, 05:08 AM	#103
NC_ "TRF" Member Join Date: Jun 2008 Location: Raleigh NC Posts: 11	I had buyers remorse with my first wife. The re-stocking fee was killer.

5 August 2013, 07:40 AM	#111
HORNBLOWER "TRF" Member Join Date: Aug 2010 Real Name: Ben Location: Ireland Watch: 1 OR 2 Posts: 2,640	Too messy for me, a deal is a deal.

5 August 2013, 11:48 AM	#115
polarinda "TRF" Member Join Date: Mar 2011 Real Name: Trav Location: singapore Watch: it Posts: 2,316	Show him this thread.

5 August 2013, 01:07 PM	#117
rolex75216 "TRF" Member Join Date: Jan 2013 Location: United States Posts: 2,008	Have there been any updates? Did you get things worked out? I have a feeling the bug has hit him by now and he will not take it off his wrist again!

5 August 2013, 02:02 PM	#118
chiamcc Member Join Date: Jun 2013 Location: Singapore Posts: 21	If there is no return policy stated upon the deal, i don't think u need to feel bad on not refunding. Unless u think it is worthy to take back the watch at a lower price.

5 August 2013, 02:53 PM	#119
StuartM1970 "TRF" Member Join Date: Aug 2012 Real Name: Stuart Location: Dubai Watch: IWC Mark XV Posts: 280	Deadline has passed; silence reigns. I think my approach gave him an incentive to keep it, or sell it on himself. The deal stands. Long live the deal.

5 August 2013, 03:13 PM	#120
DovyL "TRF" Member Join Date: Aug 2013 Location: NY Posts: 7	You should definitely let your customer know you will not take it back, he should not expect anything etc, but you will see what you can do, and let him know if you happen to find another buyer.. The is the where the score should be set now, and dont lose track of that. If you think you can actually list and sell again, but is simply very annoying, then figure out what you think would be a "fair" restocking fee, seeing it as an opportunity for you to make a deal out of this piece yet again. Anything less, you are just hurting yourself taking it back and sitting on it. People who want to return should be ordering on websites, paying those prices etc. IMHO the inherent flipsides of cash/forum deals make a no return intrinsic - the same way boutiques have a higher price (the other end of the spectrum). Keep in mind, letting yourself get stepped on will 1)keep you less safe than you couldve been from being stepped on again, and 2)may undermine the integrity of this type of sale for others (it all adds up) P.S. I am dealing with this situation myself on a watch I sold right now, and am so far handling it well (mine is actually with a neighborhood friend - the remorse txts came in 1130pm.. beat that)

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