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ironlung · 18 August 2013, 04:52 AM

Hi guys...I wanted to share my experience with getting my ROO repaired

I purchased my new ROO about 9 months ago. It stopped keeping time well, so I took it to my local AD. They said they needed to send it to AP. Long story short, they said that I had compression damage to the watch that voided the warranty so it would cost me 2k to fix it. I said fine (not happy but what can I do)...I took the watch in on 5/30/13. I called today to see when it would be ready (i was first told beg of august, then end of aug) and they told me now that it would be ready in mid-september!!!!!!!!
Over 3 months to fix a watch????!!!!!! Does this sound right or am I just getting screwed over?

kilyung · 18 August 2013, 04:58 AM

What the hell is compression damage?? Very unlikely it's Clearwater. IMO you're getting screwed by your AD. Maybe try calling APSC directly to find out what's wrong with it and how much the estimate was.

111forza · 18 August 2013, 05:01 AM

ironlung · 18 August 2013, 05:01 AM

I did call AP directly and spoke with someone about this.
I said the same thing...WTH is compression damage. Im a physician that wears that watch everyday....
Anyways, Im over that part, I just want my beautiful watch back and its been 3 months. It shouldnt take this long...should it?

kilyung · 18 August 2013, 05:10 AM

APSC will usually turn repairs around in less than 6 weeks. Sounds more like the AD delayed shipping your watch and is blaming APSC.

Lgear080 · 18 August 2013, 05:58 AM

You got taken

iLLGT2 · 18 August 2013, 06:25 AM

Quote:

Originally Posted by kilyung

APSC will usually turn repairs around in less than 6 weeks. Sounds more like the AD delayed shipping your watch and is blaming APSC.

AGREED!

Sorry to hear, hope you get it back shortly. I suggest you also ask for the AP service center repair estimate.

Hairdude1 · 18 August 2013, 01:52 PM

What is compression damage, sorry to hear about this

BZA · 18 August 2013, 03:56 PM

Diving compression damage?

T. Ferguson · 18 August 2013, 04:16 PM

Quote:

Originally Posted by BZA

Diving compression damage?

Well nothing should go wrong with the watch for 300m so if that's what they're trying to say it sounds sketchy, unless the OP omitted part about diving more than 1,000 feet under water from the story.

TSW · 18 August 2013, 08:49 PM

Clearwater might be piled up after the summer, But usually it wouldn't take more then 6 weeks.

travisb · 18 August 2013, 09:55 PM

I'm also curious to hear their explanation of what compression damage is...

Hope you get back soon.

ironlung · 18 August 2013, 11:43 PM

lol...im not a diver...so we can rule that out.
when i spoke with them, they just said the watch showed signs of compression damage. whatever...im over that...i just want the watch back and it has been 3 months and they say it will take another month.
WTH!!!!!!!!!!!!

kilyung · 19 August 2013, 01:07 AM

PS: find another AD

texex91 · 19 August 2013, 02:14 AM

Watch should be covered under warranty--period. It's only 9 months old.

As everyone said, contact Clearwater direct. Forget your AD.

18 August 2013, 04:52 AM	#1
ironlung "TRF" Member Join Date: Dec 2010 Location: California Posts: 6	AP repair process Hi guys...I wanted to share my experience with getting my ROO repaired I purchased my new ROO about 9 months ago. It stopped keeping time well, so I took it to my local AD. They said they needed to send it to AP. Long story short, they said that I had compression damage to the watch that voided the warranty so it would cost me 2k to fix it. I said fine (not happy but what can I do)...I took the watch in on 5/30/13. I called today to see when it would be ready (i was first told beg of august, then end of aug) and they told me now that it would be ready in mid-september!!!!!!!! Over 3 months to fix a watch????!!!!!! Does this sound right or am I just getting screwed over?

18 August 2013, 03:56 PM	#9
BZA "TRF" Member Join Date: Dec 2008 Real Name: B Location: UK Posts: 976	Diving compression damage? __________________ Current: 1: Rolex DSSD M 2008 2: Rolex Day-Date 40 YG White Dial Random 2018 3:Panerai Luminor Submersible Titanium PAM 25 2013 P Previous:[/B] 1: Rolex 16610 Y 2002 2: Rolex Daytona V 2008 3: Rolex 16610LV Z 2007 4: Rolex Milgauss 116400GV V 2008 5: Panerai Luminor Marina PR PAM 93 2005 6: AP ROO Diver H 2013 7: Rolex DJ II Slate w/ Grn Romans Random 2013 8:Panerai Submersible Ti PAM 25 2013

18 August 2013, 08:49 PM	#11
TSW "TRF" Member Join Date: Feb 2009 Real Name: TSW Location: Le Brassus Watch: Rolex & AP's Posts: 27,449	Clearwater might be piled up after the summer, But usually it wouldn't take more then 6 weeks. __________________ AP Owners Club IG @swiss.watch.connection

18 August 2013, 04:58 AM	#2
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	What the hell is compression damage?? Very unlikely it's Clearwater. IMO you're getting screwed by your AD. Maybe try calling APSC directly to find out what's wrong with it and how much the estimate was.

18 August 2013, 05:01 AM	#3
111forza "TRF" Member Join Date: May 2012 Location: uk Posts: 2,668

18 August 2013, 05:10 AM	#5
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	APSC will usually turn repairs around in less than 6 weeks. Sounds more like the AD delayed shipping your watch and is blaming APSC.

18 August 2013, 05:58 AM	#6
Lgear080 Banned Join Date: Sep 2010 Location: NYC Posts: 3,506	You got taken

18 August 2013, 01:52 PM	#8
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	What is compression damage, sorry to hear about this

18 August 2013, 09:55 PM	#12
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,489	I'm also curious to hear their explanation of what compression damage is... Hope you get back soon.

18 August 2013, 11:43 PM	#13
ironlung "TRF" Member Join Date: Dec 2010 Location: California Posts: 6	lol...im not a diver...so we can rule that out. when i spoke with them, they just said the watch showed signs of compression damage. whatever...im over that...i just want the watch back and it has been 3 months and they say it will take another month. WTH!!!!!!!!!!!!

19 August 2013, 01:07 AM	#14
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	PS: find another AD

19 August 2013, 02:14 AM	#15
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Watch should be covered under warranty--period. It's only 9 months old. As everyone said, contact Clearwater direct. Forget your AD.

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