Everest Bands - Customer Service

[*Erik]

Good evening all, I happen to come across Everest Bands while in search for an alternative clasp for my Explorer 114270. A clasp that would allow me to center the clasp without removing a permanent link.

I've read some good reviews, mostly from TRF, with positive experience with their products so I decided to order their clasp which promptly arrived a week later (3 Oct). I installed it on my Explorer took some happy snaps and removed the protective film and opened the latch but then discovered that the clasp wouldn't open.

After a brief email exchange with Michael I was promised a replacement clasp with a return envelop for the defective one, "Great service!" .

I waited 9 days and hadn't received the replacement so I emailed to ask for a tracking number but did not receive a reply so I emailed again 3 days later and after 4 days David replied to my email and said he would have Michael reply to me "Today". 7 days later... I think I'll wait until Rolex offers me the easylink clasp upon service.

Do you think I've been impatient in all this? What else can one do in this situation?

[*Erik]

Email Trail:

Sent: 05 October 2014 10:06:17
To: [email protected] ([email protected])
Hello Everest,
Thank you, I have received the clasp very speedily and it fit my Explorer 114270 (36mm) perfectly. I do have a problem with it though, after this photo was taken (attached) I found that the clasp does not open. The latch opens but not the clasp itself which would allow me to wear the watch.
I'm hoping it is a one off defect, could you please arrange a replacement and suggest how I should return this one?
Thanks for your help.
Erik

From: Michael DiMartini ([email protected])
Sent: 05 October 2014 10:14:23
Erik
You need to remove the blue plastic so that you can open it.
If you need anything else, just ask!
Mike
Michael DiMartini

Sent: 05 October 2014 10:23:13
To: Michael DiMartini ([email protected])
Yes the plastic film was removed the photo was just to show that it fit my bracelet. As mentioned I opened the latch which I wouldn't be able to do with the film on but the clasp itself does not open.
Erik

From: Michael DiMartini ([email protected])
Sent: 05 October 2014 11:02:01
Erik
No worries. A replacement will ship Monday and an envelope to return the defective one. :)
Mike
Michael DiMartini

Sent: 05 October 2014 16:38:48
To: Michael DiMartini ([email protected])
Thanks Michael, I appreciate your help with this!
Erik

Sent: 15 October 2014 08:16:26
To: Michael DiMartini ([email protected])
Hi Michael,
I was just wondering if you could please provide the tracking number for the package you sent me last Monday 6th October with the replacement clasp.
I appreciate your help.
Erik

Sent: 18 October 2014 09:16:41
To: [email protected] ([email protected])
Hi Everestbands,
I emailed on the 4th of October about a faulty clasp that I bought from you and Michael kindly replied that a replacement would be sent out on Monday (6th October). I haven't received it yet, and I haven't received a reply from Michael I'd very much appreciate confirmation that it was sent on Monday 6th Oct with a tracking number please.
Erik

From: [email protected]
Sent: 21 October 2014 02:01:25
Erik,
I will have Michael check on this for you and get back to you today.
Sorry - but we will figure this out quickly and resend if need be.
David

[Jake B]

How is this related to the discussion of Rolex watches?

[Brushpup]

This shouldn't be aired in a public forum. The forum has no dog in the fight. and it isn't the place of the forum or it's members to resolve disputes.

[*Erik]

Apologies gentleman, if a moderator could please assist and move this thread to a more appropriate place I would appreciate it. I was unsure of where else to place this, I felt WatchOut!!! was inappropriate and Open Discussion also as it is related to Rolex i.e. EB's target market are Rolex owners.

I thought it may be helpful for others considering purchasing from EB to know of my experience. Often we advise others to "Buy the seller first" after all.

[TonyD]

On a related note... my local AD carries Everest and I ordered a blue one for my Sub. That was at least 6 weeks ago. I gave up on it long ago. I ask about it every time I go in and they apologize and call to see where it is. I no longer want it. I bought a RubberB for my DSSD and I can't imagine it could be as good. I wanted to do a side by side review... but I can't do it without the band.