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MrBKoo · 5 March 2015, 02:49 AM

Hi everyone, I wanted to post this to see if I can get some advice.

I purchased a Hirsch Grand Duke (black w/ black stitch) on the Hirsch website on 2/21. I strapped it onto my Omega Speedmaster and wore it about 5-6 times until last Sunday (3/1). On Sunday, while I was putting the watch strap through the first looper/keeper, the keeper snapped completely off on one side.

I messaged Hirsch through their website explaining the situation but have not heard a response yet. I would call but I live in US and they are based in the UK. Anyone have any advice on the next step I should take?

cornerstore · 5 March 2015, 07:43 AM

Quote:

Originally Posted by MrBKoo

Hi everyone, I wanted to post this to see if I can get some advice.

I purchased a Hirsch Grand Duke (black w/ black stitch) on the Hirsch website on 2/21. I strapped it onto my Omega Speedmaster and wore it about 5-6 times until last Sunday (3/1). On Sunday, while I was putting the watch strap through the first looper/keeper, the keeper snapped completely off on one side.

I messaged Hirsch through their website explaining the situation but have not heard a response yet. I would call but I live in US and they are based in the UK. Anyone have any advice on the next step I should take?

Use a keeper from another strap.

MrBKoo · 5 March 2015, 08:18 AM

The keeper is actually sewn on into the inside of the strap. One side snapped off and the other is still in tact...

Rootbeer · 5 March 2015, 08:30 AM

Call them. If nothing else it's an opportunity to talk to someone with a lovely Welsh accent. They'll be 5 or more hours ahead of the US, depending on where you are.

salem65 · 5 March 2015, 09:21 AM

I have had this happen to two ostrich straps; not Hirsch though. It took a year of full time wear to happen each time. I would call them on the telephone and try to et a replacement.

cornerstore · 5 March 2015, 10:36 AM

Quote:

Originally Posted by MrBKoo

The keeper is actually sewn on into the inside of the strap. One side snapped off and the other is still in tact...

Cut it off and use a loose keeper or two. You may need to remove the buckle or lug end to slip it on the strap, I had same issue

5 March 2015, 02:49 AM	#1
MrBKoo "TRF" Member Join Date: May 2011 Real Name: Bo Location: New York Watch: Explorer II Posts: 52	hirsch strap broke after use Hi everyone, I wanted to post this to see if I can get some advice. I purchased a Hirsch Grand Duke (black w/ black stitch) on the Hirsch website on 2/21. I strapped it onto my Omega Speedmaster and wore it about 5-6 times until last Sunday (3/1). On Sunday, while I was putting the watch strap through the first looper/keeper, the keeper snapped completely off on one side. I messaged Hirsch through their website explaining the situation but have not heard a response yet. I would call but I live in US and they are based in the UK. Anyone have any advice on the next step I should take? __________________ Rolex Submariner Date 116610 G Series Rolex GMT Master II (Coke) 16710 P Series Rolex Explorer II (Polar) 16570 K Series Omega Speedmaster Pro Moon Watch 3570.50

5 March 2015, 08:18 AM	#3
MrBKoo "TRF" Member Join Date: May 2011 Real Name: Bo Location: New York Watch: Explorer II Posts: 52	The keeper is actually sewn on into the inside of the strap. One side snapped off and the other is still in tact... __________________ Rolex Submariner Date 116610 G Series Rolex GMT Master II (Coke) 16710 P Series Rolex Explorer II (Polar) 16570 K Series Omega Speedmaster Pro Moon Watch 3570.50

5 March 2015, 09:21 AM	#5
salem65 "TRF" Member Join Date: Jan 2008 Location: Canada Watch: JS Watch co. 101 Posts: 1,395	I have had this happen to two ostrich straps; not Hirsch though. It took a year of full time wear to happen each time. I would call them on the telephone and try to et a replacement. __________________ JS Watch 101 ▪ Grand Seiko SBGX061 ▪ Breitling A17364

5 March 2015, 08:30 AM	#4
Rootbeer "TRF" Member Join Date: Sep 2010 Real Name: Sam Location: USA Watch: Milgauss GV Posts: 534	Call them. If nothing else it's an opportunity to talk to someone with a lovely Welsh accent. They'll be 5 or more hours ahead of the US, depending on where you are.

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