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Fleetlord · 4 December 2015, 11:53 AM

So I acquire a nice pre-owned bracelet for my 3777....but it's short (2) links.

No problem right?

I call the IWC boutique to order (2) links for an IWA6044 bracelet.

The response I get is: NO

"In order to get the links you would have to send the entire watch to IWC service where we will evaluate the piece and add the links...but this will probably also require a full service"....

So I can't just order the links through you and install them myself?

"No"

Ok...

So this is a new low. A full service just to get links added? I always thought IWC was kinda of a meh brand, but this is absolutely ridiculous.

Guess I'll have to hit up E$$y and find some along the way because I won't be sending my watch in to be serviced just to add (2) links...

CWIN · 4 December 2015, 01:56 PM

I have a love/hate relationship with IWC. Love a few of their watches, but hate the sizing. Silly that they'd require the watch + service just for two links.

themast · 4 December 2015, 02:11 PM

Try to call another AD/boutique and see how it goes

srvrf · 4 December 2015, 02:35 PM

I had a similar situation (bracelet needed end links and small repair) and they gave me the same bullshit answer. There was no way I was sending my whole watch (currently on a rubber strap) so that they could "verify" it and propose service. I even told them my serial numbers so that they'd know exactly which watch I had. I know here are counterfeits out there, but I've never heard of a GST Perpetual Calendar Chronograph being fake.

So I did take it to an IWC AD about an hour away and told them my story. They didn't think it was a problem and I went in there with the watch and bracelet. They took the serial numbers from my watch and sent the bracelet only in and it should be back any time now. I'll update when I hear back from my AD.

Horrible IWC policy that I've never heard of with any other brand I've owned. I really don't appreciate them trying to make me spend a lot of extra money to ship and insure a $10,000 watch just so they can try to up sell a full service.

Sent from my iPhone using Tapatalk

Fleetlord · 4 December 2015, 03:17 PM

Quote:

Originally Posted by srvrf

I had a similar situation (bracelet needed end links and small repair) and they gave me the same bullshit answer. There was no way I was sending my whole watch (currently on a rubber strap) so that they could "verify" it and propose service. I even told them my serial numbers so that they'd know exactly which watch I had. I know here are counterfeits out there, but I've never heard of a GST Perpetual Calendar Chronograph being fake.

So I did take it to an IWC AD about an hour away and told them my story. They didn't think it was a problem and I went in there with the watch and bracelet. They took the serial numbers from my watch and sent the bracelet only in and it should be back any time now. I'll update when I hear back from my AD.

Horrible IWC policy that I've never heard of with any other brand I've owned. I really don't appreciate them trying to make me spend a lot of extra money to ship and insure a $10,000 watch just so they can try to up sell a full service.

Sent from my iPhone using Tapatalk

I mean this policy is as ridiculous as it gets..

The ironic thing is that they act like changing links in a bracelet is akin to landing a probe on Pluto....but their bracelets have the quick adjust buttons that allow you to change links without a screwdriver or punch....you know...designed to be easy to change.

I will try an AD to see if I can get the $%### links without this bull#$%

srvrf · 4 December 2015, 11:12 PM

You may have to provide a notarized letter confirming your wrist size so that you don't order extra links

Sent from my iPhone using Tapatalk

subtona · 4 December 2015, 11:42 PM

Holy crap that is one of the most ridiculous things I have heard...iwc, shame on you!

J!m · 4 December 2015, 11:46 PM

Who do they think they are? Rolex?

BeauneCrusher · 4 December 2015, 11:47 PM

On the same lines:

A little old lady went to buy cat food. She picked up three cans, but was told by the clerk, "I'm sorry, but we can't sell this to you without proof you have a cat. Too many seniors are buying cat foot to eat. Management wants proof that you are buying this for your cat." So the lady went home, brought in her cat and was sold the cat food.

The next day, she tried to buy two cans of dog food and was again told she couldn't buy them without proof. So the lady went home, brought in her dog and was sold the dog food.

On the same lines:

One day later, she brought in a box with a hole in the lid and asked the cashier to stick her finger in the hole. The cashier said, "No, you might have a snake in there." The lady assured her that there was nothing in the box that would harm her. So the cashier put her finger into the box, quickly pulled it out and exclaimed, "That smells like crap."

The lady replied, "It is. I want to buy two rolls of toilet paper."

FTX I · 5 December 2015, 12:42 AM

Quote:

Originally Posted by BeauneCrusher

On the same lines:

A little old lady went to buy cat food. She picked up three cans, but was told by the clerk, "I'm sorry, but we can't sell this to you without proof you have a cat. Too many seniors are buying cat foot to eat. Management wants proof that you are buying this for your cat." So the lady went home, brought in her cat and was sold the cat food.

The next day, she tried to buy two cans of dog food and was again told she couldn't buy them without proof. So the lady went home, brought in her dog and was sold the dog food.

On the same lines:

One day later, she brought in a box with a hole in the lid and asked the cashier to stick her finger in the hole. The cashier said, "No, you might have a snake in there." The lady assured her that there was nothing in the box that would harm her. So the cashier put her finger into the box, quickly pulled it out and exclaimed, "That smells like crap."

The lady replied, "It is. I want to buy two rolls of toilet paper."

MitchSteel · 5 December 2015, 03:14 AM

nick c · 5 December 2015, 03:16 AM

Wow crazy

conkers · 5 December 2015, 04:49 AM

Don't get me started on disgusting treatment at the hands of IWC........

capote · 5 December 2015, 06:47 AM

Wow, that is terrible

MitchSteel · 5 December 2015, 06:48 AM

I always liked IWC, but shied away from them,due to some servicing horror stories.

However, I just bought a MK16,fairly pleased with it.It is simple at first glance, but it is indeed very well made.The fit and finish is fantastic.

So, let's talk about IWC's service experiences, I'm very curious.Whats the consensus? Take it into IWC or independent?

incontrol · 5 December 2015, 07:10 AM

I like very much my one and only but had no idea they could be so ridiculous.

GB-man · 5 December 2015, 07:17 AM

That's absurd. More reason for me to not buy their dinner plates,

zama · 5 December 2015, 08:04 AM

I have known tow people who have owned IWC from new, both had service horror stories, it will NEVER be a brand for me.

AK797 · 5 December 2015, 08:59 AM

Up-selling gone mad! These people are watching too much Apprentice.

Aceldama · 5 December 2015, 09:32 AM

I love the Aquatimer, but I ain't falling for the proprietary watch straps. That's just inviting price gauging...

Norms · 7 December 2015, 02:25 PM

wow thats annoying. hopefully the ADs can order it for you. i would think you can just ring them up and tell them the serial number on your card and they can work something out for you but guess not. the worst part is that they say they will verify and "probably also require a full service". thats just obviously trying to take a chunk out of the customer.

mickyd329 · 7 December 2015, 03:05 PM

I have heard of nothing but bad experiences with IWC. Its a shame because they do make some nice pieces.

lapince · 7 December 2015, 03:38 PM

idiots….

Racerdj · 7 December 2015, 09:34 PM

This is crazy! I will keep this in mind if I ever want an IWC.

jrs146 · 8 December 2015, 07:06 AM

Yikes!
I was thinking of sending mine in to them before the warranty ends to get it regulated but I have held off because I've heard some very bad stories with servicing.

benlee · 9 December 2015, 02:02 AM

Very ridiculous. If this is an official policy and not something made up by the boutique staff, then they don't deserve business. Very customer-unfriendly.

SMD · 9 December 2015, 03:00 AM

Add my name to the list of people who have had a horrible service experience with IWC. Never again no matter how much I like the watches.

Hairdude1 · 9 December 2015, 04:02 PM

Wow I never heard such a crazy way to go about obtaining two links!

Mickyfin · 9 December 2015, 04:13 PM

Best option would be try and buy them from the sales forum here, or TZ?

Andad · 13 December 2015, 07:44 PM

I spoke to an IWC AD about buying a 5001-07.

He told me not to bother as the servicing was not good.

I passed.

Pity really as that watch is a beauty.

4 December 2015, 11:53 AM	#1
Fleetlord 2024 Pledge Member Join Date: May 2013 Location: Vain Posts: 6,025	IWC Nonsense So I acquire a nice pre-owned bracelet for my 3777....but it's short (2) links. No problem right? I call the IWC boutique to order (2) links for an IWA6044 bracelet. The response I get is: NO "In order to get the links you would have to send the entire watch to IWC service where we will evaluate the piece and add the links...but this will probably also require a full service".... So I can't just order the links through you and install them myself? "No" Ok... So this is a new low. A full service just to get links added? I always thought IWC was kinda of a meh brand, but this is absolutely ridiculous. Guess I'll have to hit up E$$y and find some along the way because I won't be sending my watch in to be serviced just to add (2) links...

4 December 2015, 01:56 PM	#2
CWIN "TRF" Member Join Date: Jun 2013 Real Name: Chris Location: San Diego Watch: Patek, AP, Rolex Posts: 4,449	I have a love/hate relationship with IWC. Love a few of their watches, but hate the sizing. Silly that they'd require the watch + service just for two links. __________________ *Instagram* @cwin

4 December 2015, 02:35 PM	#4
srvrf 2024 Pledge Member Join Date: Dec 2013 Real Name: Steve Location: Indiana Watch: PP/AP/VC Posts: 2,158	IWC Nonsense I had a similar situation (bracelet needed end links and small repair) and they gave me the same bullshit answer. There was no way I was sending my whole watch (currently on a rubber strap) so that they could "verify" it and propose service. I even told them my serial numbers so that they'd know exactly which watch I had. I know here are counterfeits out there, but I've never heard of a GST Perpetual Calendar Chronograph being fake. So I did take it to an IWC AD about an hour away and told them my story. They didn't think it was a problem and I went in there with the watch and bracelet. They took the serial numbers from my watch and sent the bracelet only in and it should be back any time now. I'll update when I hear back from my AD. Horrible IWC policy that I've never heard of with any other brand I've owned. I really don't appreciate them trying to make me spend a lot of extra money to ship and insure a $10,000 watch just so they can try to up sell a full service. Sent from my iPhone using Tapatalk

4 December 2015, 11:42 PM	#7
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,601	Holy crap that is one of the most ridiculous things I have heard...iwc, shame on you! __________________

5 December 2015, 03:14 AM	#11
MitchSteel "TRF" Member Join Date: Sep 2009 Real Name: MDangerSteel Location: Canada Watch: Vintage Rolex Posts: 2,301	__________________ Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons Probability of survival is inversely proportional to the angle of arrival---Capt. Rage Don't believe anything in aviation, 'till V1---Mitch Danger Steel

4 December 2015, 02:11 PM	#3
themast "TRF" Member Join Date: Oct 2012 Location: US Posts: 2,707	Try to call another AD/boutique and see how it goes

4 December 2015, 11:12 PM	#6
srvrf 2024 Pledge Member Join Date: Dec 2013 Real Name: Steve Location: Indiana Watch: PP/AP/VC Posts: 2,158	You may have to provide a notarized letter confirming your wrist size so that you don't order extra links Sent from my iPhone using Tapatalk

4 December 2015, 11:46 PM	#8
J!m "TRF" Member Join Date: Sep 2014 Real Name: Jim Location: Connecticut Watch: this! Hold my beer Posts: 2,839	Who do they think they are? Rolex?

4 December 2015, 11:47 PM	#9
BeauneCrusher "TRF" Member Join Date: Jun 2011 Location: NY Posts: 103	On the same lines: A little old lady went to buy cat food. She picked up three cans, but was told by the clerk, "I'm sorry, but we can't sell this to you without proof you have a cat. Too many seniors are buying cat foot to eat. Management wants proof that you are buying this for your cat." So the lady went home, brought in her cat and was sold the cat food. The next day, she tried to buy two cans of dog food and was again told she couldn't buy them without proof. So the lady went home, brought in her dog and was sold the dog food. On the same lines: One day later, she brought in a box with a hole in the lid and asked the cashier to stick her finger in the hole. The cashier said, "No, you might have a snake in there." The lady assured her that there was nothing in the box that would harm her. So the cashier put her finger into the box, quickly pulled it out and exclaimed, "That smells like crap." The lady replied, "It is. I want to buy two rolls of toilet paper."

5 December 2015, 03:16 AM	#12
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	Wow crazy

5 December 2015, 04:49 AM	#13
conkers "TRF" Member Join Date: Feb 2013 Real Name: Roger Location: Hong Kong Watch: Too many! Posts: 6,116	Don't get me started on disgusting treatment at the hands of IWC........

5 December 2015, 06:47 AM	#14
capote "TRF" Member Join Date: Oct 2010 Real Name: Daniel Location: Sweden Watch: 16570 Posts: 7,315	Wow, that is terrible

5 December 2015, 06:48 AM	#15
MitchSteel "TRF" Member Join Date: Sep 2009 Real Name: MDangerSteel Location: Canada Watch: Vintage Rolex Posts: 2,301	I always liked IWC, but shied away from them,due to some servicing horror stories. However, I just bought a MK16,fairly pleased with it.It is simple at first glance, but it is indeed very well made.The fit and finish is fantastic. So, let's talk about IWC's service experiences, I'm very curious.Whats the consensus? Take it into IWC or independent? __________________ Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons Probability of survival is inversely proportional to the angle of arrival---Capt. Rage Don't believe anything in aviation, 'till V1---Mitch Danger Steel

5 December 2015, 07:10 AM	#16
incontrol "TRF" Member Join Date: Sep 2011 Real Name: Kevin Location: Somewhere in PA Watch: All of them... Posts: 10,355	I like very much my one and only but had no idea they could be so ridiculous. __________________ Patek Philippe Rolex

5 December 2015, 07:17 AM	#17
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	That's absurd. More reason for me to not buy their dinner plates, __________________

5 December 2015, 08:04 AM	#18
zama "TRF" Member Join Date: Feb 2012 Real Name: Craig Location: Sydney Watch: 4 Broken glass Posts: 5,808	I have known tow people who have owned IWC from new, both had service horror stories, it will NEVER be a brand for me. __________________ Day Date 118206, Daytona 116509 & 116505, AP 25859ST Gone but not forgotten and genuinely missed..... Root Beer GMT, Sub, TT Daytona, YG DD Bark, Datejust(2 his & hers), AP RO, PP Aquanaut, Lange 1, Heuer Monza, Piaget Altiplano, GP Chrono, Seamaster, Tudor Sub, Tudor Chrono, Tudor Black Bay Bronze

5 December 2015, 08:59 AM	#19
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Up-selling gone mad! These people are watching too much Apprentice.

5 December 2015, 09:32 AM	#20
Aceldama "TRF" Member Join Date: Jul 2013 Location: Central Cal Watch: Dads Omega Cal 601 Posts: 707	I love the Aquatimer, but I ain't falling for the proprietary watch straps. That's just inviting price gauging...

7 December 2015, 02:25 PM	#21
Norms "TRF" Member Join Date: Mar 2014 Location: Canada Posts: 279	wow thats annoying. hopefully the ADs can order it for you. i would think you can just ring them up and tell them the serial number on your card and they can work something out for you but guess not. the worst part is that they say they will verify and "probably also require a full service". thats just obviously trying to take a chunk out of the customer. __________________ Rolex GMT master II ceramic, Rolex Datejust, Rolex Datejust II, Rolex Milgauss GV ZBlue, Tudor Black Bay, Tudor Hydronaut I, Tudor Pelagos, Omega Speedmaster Pro

7 December 2015, 03:05 PM	#22
mickyd329 "TRF" Member Join Date: Sep 2015 Real Name: Mike Location: Socal Watch: AP/PP/Rolex Posts: 2,052	I have heard of nothing but bad experiences with IWC. Its a shame because they do make some nice pieces.

7 December 2015, 03:38 PM	#23
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	idiots….

7 December 2015, 09:34 PM	#24
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	This is crazy! I will keep this in mind if I ever want an IWC. __________________ Rolex and Patek Philippe

8 December 2015, 07:06 AM	#25
jrs146 "TRF" Member Join Date: Aug 2011 Real Name: Josh Location: Lost in time Watch: Me Nae Nae Posts: 9,823	Yikes! I was thinking of sending mine in to them before the warranty ends to get it regulated but I have held off because I've heard some very bad stories with servicing. __________________ "Sometimes the songs that we hear are just songs of our own." -Jerome J. Garcia, Robert C. Hunter

9 December 2015, 02:02 AM	#26
benlee "TRF" Member Join Date: Dec 2012 Real Name: Ben Location: SIN & JKT Watch: Rolex, AP, PP Posts: 9,874	Very ridiculous. If this is an official policy and not something made up by the boutique staff, then they don't deserve business. Very customer-unfriendly.

9 December 2015, 03:00 AM	#27
SMD "TRF" Member Join Date: Jan 2013 Real Name: SMD Location: LGA/EWR/ORD Watch: AP/PP Posts: 3,701	Add my name to the list of people who have had a horrible service experience with IWC. Never again no matter how much I like the watches.

9 December 2015, 04:02 PM	#28
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Wow I never heard such a crazy way to go about obtaining two links! __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

9 December 2015, 04:13 PM	#29
Mickyfin "TRF" Member Join Date: Feb 2013 Real Name: Michael Location: Suomi Watch: Planet Ocean Posts: 334	Best option would be try and buy them from the sales forum here, or TZ?

13 December 2015, 07:44 PM	#30
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,534	I spoke to an IWC AD about buying a 5001-07. He told me not to bother as the servicing was not good. I passed. Pity really as that watch is a beauty. __________________ E

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