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21 January 2016, 02:22 AM | #1 |
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Warranty Transfer Confirmed
About to pull the trigger on a pre-owned watch from an AD in Philly and they had stated that the balance of the warranty is in effect (which is virtually 5 years since it was dated after July and green seal tagged).
Anyways I called both NYC and Dallas to confirm that the warranty follows the watch and they said yes. But I am just wondering if that is only because I'm getting it from the AD who sold it originally Just wanted to contribute this should anyone search for the topic..... |
21 January 2016, 02:33 AM | #2 | |
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Quote:
As long as warranty card is dated and activated/registered by the original selling AD the warranty is good for the full duration no matter who owns the watch or which AD it came from. -Scott B.
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21 January 2016, 02:45 AM | #3 |
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Does the RSC still require warranty cards to be presented at time of service? Or can they check everything electronically? Presenting a physical warranty card seems like such an outdated procedure.
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21 January 2016, 03:38 AM | #4 |
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21 January 2016, 03:48 AM | #5 | |
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Quote:
So you do not believe Rolex? Twice?
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21 January 2016, 03:56 AM | #6 |
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I believe you will not have a problem
I would so be more comfortable with their statements spelled out in writing.
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21 January 2016, 04:14 AM | #7 |
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When I had my d-blue DSSD in for a possible scratched crystal (was paint transfer), they asked for the original warranty card. This was at the NY RSC.
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21 January 2016, 04:16 AM | #8 |
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x2
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21 January 2016, 04:37 AM | #9 |
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21 January 2016, 04:52 AM | #10 |
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21 January 2016, 05:00 AM | #11 |
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1 year ago I brought in a watch for repair under warranty. I bought the watch pre-owned, so my name was not on the warranty card.
I was told that my warranty would require a bill of sale from the previous owner. I purchased the watch from a trusted seller so instead of dealing with the headaches of this warranty business I simply returned the watch and bought a different one. Trusted seller couldn't have made it easier after the initial headache. Maybe things have changed but that was my experience Jan 2015, NYC RSC. |
21 January 2016, 05:02 AM | #12 |
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I've yet to have a warranty issue requiring proof of ownership/purchase beyond the warranty card.
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21 January 2016, 06:11 AM | #13 |
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I only raise this issue because as great as our watches come from the factory, nothing is perfect unfortunately (although it damn should be for this kind of coin!).
Last year had warranty service twice on less than 2 week old watches: Milgauss Z-Blue: Dust under crystal Submariner Hulk: Low mag on the cyclops |
21 January 2016, 09:20 AM | #14 | |
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Quote:
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21 January 2016, 09:55 AM | #15 |
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I have not seen the actual text of the new five year warranty, and it may be different in the USA from elsewhere, but under the previous two year warranty the card was required and the warranty clearly so stated. Doesn't mean they wouldn't perform warranty work, but they were not obligated to do so without the card being presented with the watch.
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21 January 2016, 10:09 AM | #16 |
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I just shipped my YM to RSC NYC for low date magnifaction. Here is what they wanted, the original warranty card or a copy of the warranty card, front and back and the BILL OF SALE.
Having bought the watch here on the forum BNIB, from a TS, the bill of sale was out, but the card was AD stamped, dated and had my name on it. I mailed the watch and the card to them. Dallas could be different but this is what NYC wanted. To the OP, the warranty follows the watch. The card is dated. That starts the warranty clock ticking. This has been my personal experience.
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21 January 2016, 10:39 AM | #17 |
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I'm wondering if your name isn't on the warranty card and not having a bill of sale, Rolex may question ownership.
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21 January 2016, 10:50 AM | #18 |
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They can, they have and probably will continue to do so.
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21 January 2016, 11:12 AM | #19 |
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I have purchased 2 watches from our trusted sellers. One was BNIB, my name on the card. The other was slightly used, about 6 months old. Obviously my name was not on the card. I took both watches into the NYC RSC at different times and did not have any issues with either one. It was me, the watch and the warranty card. None of the service techs that helped me asked for a bill of sale. Both watches were left to be regulated.
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21 January 2016, 11:15 AM | #20 |
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Always thought the warrantee followed the watch regardless. Guess things might be changing at least for Rolex NY.
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21 January 2016, 11:48 AM | #21 | |
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Quote:
In any event, they really have no right to require the AD bill of sale. It is expressly not part of the written warranty, only the card is required. Unless that has changed with the new 5 year warranty. Can anyone post a legible pic of the new warranty? I'd like to see if proof of purchase is now required. And yes, if the new warranty is a full warranty it follows the watch throughout the warranty period. Which makes it even more weird that they should require the original bill of sale.
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21 January 2016, 12:07 PM | #22 |
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Sorry T if I confused the issue. It was either or.
If I sent them the actual card then I didn't need to send them the Bill of Sale. They only wanted the Bill of Sale if I was sending them a copy of the warranty card, and if I was sending a copy, they wanted copies of front and back. I sent them the actual card with the watch. Don't ask me why they want it this way because I don't have the answer. The only thing I could think of was if you sent a copy, what's to stop you from copying the front of one card and then copying the back of a different card. I'm sorry I got rid of their email. If you call them up and tell them you want to send your watch in for warranty repair, they will send you an email back with instructions. That's where I got this info from. I actually heard from them today and they are giving me a hard time over the mag issue. According to them it's within specs. They are going to call me back tomorrow with an answer. I gave them hell over the phone. Warranty is not the issue for me right now. I have the new book and nowhere does it say you have to provide a Bill of Sale.
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21 January 2016, 12:25 PM | #23 |
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Nothing about a bill of sale
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21 January 2016, 12:36 PM | #24 |
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"The warranty will be valid only if (1) the watch was sold to a consumer .....whose name appears on the warranty card" . I think there is language in the text above though which works in our favor hence both RSC saying tis ok to have another name on it just make sure not to open the case back etc and has to be stamped by an AD.
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21 January 2016, 12:49 PM | #25 |
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Thanks for the PM and congrats in advance on the incoming.
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21 January 2016, 01:27 PM | #26 | |
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Quote:
It means the AD's name should be on the card, not the consumer's name. |
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21 January 2016, 01:50 PM | #27 | |||
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Quote:
Quote:
It also makes the request for the bill of sale reasonable. The warranty requires the card, but they are willing to make an accommodation by accepting a photocopy if you also include the original invoice. Quote:
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21 January 2016, 02:00 PM | #28 |
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RSC would not accept any rolex for servicing, regardless of location and/or ownership, if and when the watch had been "altered". For example, "franken" watch.
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21 January 2016, 02:02 PM | #29 |
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They would accept it for servicing, but they would insist on returning it to you in original condition, with correct parts, at your expense.
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21 January 2016, 02:27 PM | #30 |
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Woah just re-read that ! Yup you are 100 % right
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