Brand new ROO headed back to APSC For a second time - very unhappy

[GB-man]

Unfortuantely accuracy sounds par for the course to me, although I admit I have only owned two AP (15400 and 15707CE). For the record it didn't take away from my enjoyment.

Sorry to hear about the grinding sound.

I had a thread in the patek section awhile back regarding my 5711 which had a dial issue and was returned from HSWA with another ridiculous dial issue on top of the original one!

FWIW I did in fact receive an apology from HSWA and a very small warranty extension covering the time out of hand. It's neither here nor there as I sold the watch and am back to loving rolex again.

[masterserg]

Originally Posted by GB-man

Unfortuantely accuracy sounds par for the course to me ...

I have been timing my 44 FC (against my iphone ... nothing too scientific) for a week + of constant wearing and it's been within 10 seconds or less the entire time and still going strong. I guess that shows that great accuracy is possible with regulation. I am lucky mine came like this from the shop.

My buddy had to send a brand new Daytona to RSC since it was losing more than a minute a day.

[Chadridv]

Originally Posted by masterserg

I have been timing my 44 FC (against my iphone ... nothing too scientific) for a week + of constant wearing and it's been within 10 seconds or less the entire time and still going strong. I guess that shows that great accuracy is possible with regulation. I am lucky mine came like this from the shop.

My buddy had to send a brand new Daytona to RSC since it was losing more than a minute a day.

do you wear your watch to sleep? If not, do you place it crown up, dial up, dial down, etc? I definitely noticed a big difference in my ROO when placing the watch dial up vs crown up on it's side.

[PJ S]

Originally Posted by masterserg

I have been timing my 44 FC (against my iphone ... nothing too scientific) for a week + of constant wearing and it's been within 10 seconds or less the entire time and still going strong. I guess that shows that great accuracy is possible with regulation. I am lucky mine came like this from the shop.

My buddy had to send a brand new Daytona to RSC since it was losing more than a minute a day.

FWIW, as per Arnaud’s ceramic issue thread, Alastair informed me that AP’s spec is -2/+10, but that he will regulate tighter if the customer requested.
Quite surprised to learn that it was as loose as that – would have thought it should at least match COSC, even if not formally certified by them.

[masterserg]

Originally Posted by Chadridv

do you wear your watch to sleep? If not, do you place it crown up, dial up, dial down, etc? I definitely noticed a big difference in my ROO when placing the watch dial up vs crown up on it's side.

No sleeping with my watch for me. I usually leave it crown up on a table or dial perpendicular to the table (think a wall clock) when I store it in the AP leather box for a couple of days (the extended PR, compared to Rolex, is great!).

I owned about 10 APs over time, and all have been very accurate. All my AP QC issues through the years have been cosmetic, not mechanical. Finding one that checks all the boxes for me has temporarily cured me from my rampant flipping disease ... at least for the moment.

I had it worse with Rolex.

My Panerai experiences have been, for the most part, excellent. I truly love that brand.

[grnman]

Sorry for your experience. I feel your pain first hand also.

[daytonaTBR]

Sorry to hear about all this trouble. It's threads like these that makes me wish I had bought more Rolexes instead

[77T]

It's hard when you don't want to lay out your own $$$ due to sub-par performance of the warranty work. But I'd give them one more chance before taking to an independent CW21.

Any chance the dealer might escalate through the AP Marketing chain of command?
You know something like "this type of poor word of mouth caused by AP service could hurt sales"


Sent from my iPhone using Tapatalk

[improviz]

Originally Posted by Aw15

Sorry to hear about all this trouble. It's threads like these that makes me wish I had bought more Rolexes instead

Rolexes have issues, as do all mechanicals. My GMT IIc and Explorer II, both purchased brand new by me, broke and required trips to RSC. RSC did address the issues and fix them, and for this I give them very high marks, but they still broke.

[smeowly]

same with my ROO. had to send it in twice before it was working properly i.e. not stopping

same excuse: dried up/insufficient lubricant

[GB-man]

Originally Posted by masterserg

I have been timing my 44 FC (against my iphone ... nothing too scientific) for a week + of constant wearing and it's been within 10 seconds or less the entire time and still going strong. I guess that shows that great accuracy is possible with regulation. I am lucky mine came like this from the shop.

My buddy had to send a brand new Daytona to RSC since it was losing more than a minute a day.

Ten seconds over a week is pretty good serg. I would find mine off 10-15 seconds or so in a couple days. As said, it was no big deal. AP themselves did not gurantee me any better.

I had typically put them in a casebudi crown up.

Off topic but the most accurate watch I've owned is my pelagos. I clocked it within a second after two weeks on one occasion off time.gov

I still very much love AP and am currently seeking another it never ends

[grnman]

smeowly - I can raise you 2 on that. Mines in for the 4th time for the same issue.

[Chadridv]

Originally Posted by improviz

Rolexes have issues, as do all mechanicals. My GMT IIc and Explorer II, both purchased brand new by me, broke and required trips to RSC. RSC did address the issues and fix them, and for this I give them very high marks, but they still broke.

I have no issue with my watch breaking. This sucks, yes, but I've said many times its mechanical and highly handcrafted. I'm extremely disappointed that I have to send it in a second time immediately after they fixed it and I've received no apologetic tone in anyway from their customer service. It's poor QC and poor CS which are probably the two most important aspects of running a retail business.

I too have had watches fixed/repaired/services at RSC and never had issues like this.

[improviz]

Yes, I was speaking only to poster regarding Rolex's quality. In terms of customer service my dealings with AP Clearwater have been in line with the reported norm here, i.e. excellent, sorry to see that this has not been your experience. Hopefully they will get it fixed to your satisfaction.

[masterserg]

Originally Posted by GB-man

Off topic but the most accurate watch I've owned is my pelagos. I clocked it within a second after two weeks on one occasion off time.gov

I had a deepsea d-blue that was like that ... I regret selling that one. I don't care much for that kind of accuracy though ... sometimes I don't even bother with setting the time ... as long as it is more less ok, I am fine ... I am a lot more OCD with cosmetic / finishing imperfections