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WyoWatch · 1 June 2016, 10:31 AM

Today was a bit of a rough day at work. Typical Monday on a Tuesday getting back from a holiday type of day. You know how it goes. Anyway, I did have one thing to look forward to, my Sub C came home in the mail from RSC Dallas after being serviced. I got home at 5:30 and sure enough, there was my package waiting for me. I opened it up and started looking it over. Looks like they did a real nice job... wound the crown and the watch started ticking away. Sweet! I have my baby back after 5 long weeks and she seems to be running and looking great! Then I tilt it in the light while looking it over and I see this.... WHAT THE ****?! know it looks like the scratches are on top of the date bubble in the photo but after carefully looking, they are somehow on the bottom of it. It has to be on the bottom of the crystal since there is no mention of replacing the date bubble during service (and there was no request or need to either). Either way I am livid. I paid $650 for this service and whoever did it seemingly did a great job except for scratching the crap out of my crystal. I don't even know what to say. This is not my first bad experience with RSC Dallas and this watch but surely is the last after they make this right. Thanks for listening to my rant. I'll let you all know what they end up doing. I am going to say a full crystal replacement with a properly magnified date window is in order. Hope you all have a better night than I am.

soundserious · 1 June 2016, 10:35 AM

Sucks man, back in it goes.

Vaxe · 1 June 2016, 10:41 AM

Wow, good luck

Patton250 · 1 June 2016, 10:41 AM

How did they let it go like that???? Really sorry man. I don't blame you for being pissed off.

japenney · 1 June 2016, 10:42 AM

you would think this would come up in an inspection after service. geez.

watchwatcher · 1 June 2016, 10:42 AM

that is unacceptable...hope it all gets sorted quickly for you.

AK797 · 1 June 2016, 10:44 AM

How can they miss that, it's on the damn Cyclops!

Scream · 1 June 2016, 10:47 AM

Wow how did they miss that? Sorry man :(

1st amg · 1 June 2016, 10:48 AM

Wow, so obvious! Not good on their part, maybe time to ask for some Rolex swag.

R1@160@alltimes · 1 June 2016, 10:51 AM

Rolex US RSC quality is total crap lately. At least in my humble experiences.

ny_yeti · 1 June 2016, 10:52 AM

no way.... That is just awful. My apologies this happened. Hopefully it will be taken care of ASAP. Good luck!

masyv6 · 1 June 2016, 10:54 AM

Oh wow that's bad. Definitely not up to Rolex standards. I'd have a chat with the manager of the Dallas RSC if I were you. (S)he would not be pleased with the condition that left their house in.

brandrea · 1 June 2016, 10:54 AM

Wow ... Unbelievable

RichM · 1 June 2016, 10:54 AM

It just keeps getting worse. Got mine in the NYC RSC to be regulated. Hope it comes back in one piece. Good luck with yours.

mjclark32 · 1 June 2016, 11:00 AM

Ouch. Hopefully it's a quick swap

michael067 · 1 June 2016, 11:02 AM

That is BS, what the hell kinda quality control to they have before a watch leaves the RSC?? We pay enough for service (actually too much IMHO) and they have the balls to send back a timepiece with a badly scratched cyclops?? Wow!

mmalek1 · 1 June 2016, 11:05 AM

Guess what, that just made decide on where not to send my LV. Vanessa it is! I'm sorry that came back like that.

RoLen · 1 June 2016, 11:09 AM

Oh my. Hang in there Champ..it's just one of those weeks that a lot of things go wrong. Unacceptable job by the RSC!

sco · 1 June 2016, 11:10 AM

Wow, that is really bad. Good luck on getting it taken care of.

JUSTIFIED · 1 June 2016, 11:16 AM

Unbelievable!

Jtmagic · 1 June 2016, 11:18 AM

Crazy. Hope they make it right for you.

sensui · 1 June 2016, 11:20 AM

Well.......it's a lot of work by hand and stuff happens....but that is completely unacceptable for sure. Sorry the day didn't get better for you OP, hope you get it sorted out. I am sure they will make everything right for you.

ref1655 · 1 June 2016, 11:21 AM

wow...un-f**king believable. the Dallas/NY RSCs sure have been getting their share of customer service/QA 'issues' lately regardless of whether the watch is a vintage or a current model.

perhaps it's time for all those concerned to consider opting for a reliable independent factory-authorized RSC within close geographic proximities.

personally speaking, have never gone the factory route...the Rolex Service Center/SF (an independent factory-authorized RSC) has been servicing my watch for over 35 years...never any problems or issues, just an escalating service/repair bill to reflect inflation & changing times.

J!m · 1 June 2016, 11:25 AM

Totally sucks.

I suspect they had two apart and you got the wrong crystal. There is no realistic way to accidentally scratch a piece of sapphire that deeply. Certainly not at a watch shop.

I hope they sort it faster than five weeks for you!

WyoWatch · 1 June 2016, 11:31 AM

Thanks guys, I really appreciate the moral support. I definitely try to never come on here and rant but this one put me over the top and you guys are the only group that would understand. I considered an independent but it needed a new pearl on the bezel as the old pearl had lume separating from the sapphire cover and they did a great job on replacing that. I'm definitely going as high on the managerial food chain as I can with this and will only use the likes of Rik or Vanessa from now on. Will let you know how my talk goes tomorrow. I'm going to have them look at the photo before I send it and ask for a return label. No way I should have to pay to ship this back.

Sent from my SCH-I545 using Tapatalk

AF_Rob · 1 June 2016, 11:31 AM

Quote:

Originally Posted by Patton250

How did they let it go like that???? Really sorry man. I don't blame you for being pissed off.

It's very hard to believe that it left the facility like that... I cannot wait to hear their explanation for this screw up.

WyoWatch · 1 June 2016, 11:36 AM

Quote:

Originally Posted by J!m

Totally sucks.

I suspect they had two apart and you got the wrong crystal. There is no realistic way to accidentally scratch a piece of sapphire that deeply. Certainly not at a watch shop.

I hope they sort it faster than five weeks for you!

Agreed. The crazy thing is when you look at it closely, which I'm unable to capture in a photo, the scratches are underneath the date bubble. It's like they installed a new date bubble and scratched the crap out of the underside ar coating before it was put on the crystal.

Sent from my SCH-I545 using Tapatalk

Ruud Van Driver · 1 June 2016, 11:42 AM

That is unbelievable and equally unacceptable.

Take as many photographs as you can. If you don't get a satisfactory response from RSC then if it were my watch, I would be straight on to Geneva.

Jake B · 1 June 2016, 11:49 AM

Has your dial always been off like that? Looks like your minute markers are pretty severely misaligned in relation to the indices as well as the rehaut.

jbenjamin1 · 1 June 2016, 11:54 AM

Sorry man. NYC RSC scratched my 1 week old Milgauss last summer when fixing a dust under crystal issue. Not only scratchea but they gave me my watch with the bracelet incorrectly installed (reversed)!

1 June 2016, 10:31 AM	#1
WyoWatch "TRF" Member Join Date: Oct 2009 Real Name: Chad Location: USA Watch: 1675 GMT and Sub C Posts: 1,443	Un-bleeping-believable Today was a bit of a rough day at work. Typical Monday on a Tuesday getting back from a holiday type of day. You know how it goes. Anyway, I did have one thing to look forward to, my Sub C came home in the mail from RSC Dallas after being serviced. I got home at 5:30 and sure enough, there was my package waiting for me. I opened it up and started looking it over. Looks like they did a real nice job... wound the crown and the watch started ticking away. Sweet! I have my baby back after 5 long weeks and she seems to be running and looking great! Then I tilt it in the light while looking it over and I see this.... WHAT THE ****?! know it looks like the scratches are on top of the date bubble in the photo but after carefully looking, they are somehow on the bottom of it. It has to be on the bottom of the crystal since there is no mention of replacing the date bubble during service (and there was no request or need to either). Either way I am livid. I paid $650 for this service and whoever did it seemingly did a great job except for scratching the crap out of my crystal. I don't even know what to say. This is not my first bad experience with RSC Dallas and this watch but surely is the last after they make this right. Thanks for listening to my rant. I'll let you all know what they end up doing. I am going to say a full crystal replacement with a properly magnified date window is in order. Hope you all have a better night than I am.

1 June 2016, 10:35 AM	#2
soundserious "TRF" Member Join Date: Aug 2011 Location: usofmfa Posts: 3,157	Sucks man, back in it goes. __________________ Instagram: soundsoserious

1 June 2016, 10:41 AM	#4
Patton250 2024 Pledge Member Join Date: Oct 2015 Real Name: Brett Location: Florida Watch: 5205R Posts: 5,160	How did they let it go like that???? Really sorry man. I don't blame you for being pissed off. __________________ Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250

1 June 2016, 10:47 AM	#8
Scream "TRF" Member Join Date: Mar 2009 Real Name: Jeff Location: CNY Watch: Daytona 116520 Posts: 927	Wow how did they miss that? Sorry man :( __________________ .ROLEXROLEX

1 June 2016, 10:51 AM	#10
R1@160@alltimes "TRF" Member Join Date: Jul 2009 Location: USA Watch: ♛ Posts: 4,408	Rolex US RSC quality is total crap lately. At least in my humble experiences. __________________

1 June 2016, 10:41 AM	#3
Vaxe "TRF" Member Join Date: Jul 2011 Location: Austin TX Posts: 2,122	Wow, good luck

1 June 2016, 10:42 AM	#5
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	you would think this would come up in an inspection after service. geez.

1 June 2016, 10:42 AM	#6
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	that is unacceptable...hope it all gets sorted quickly for you.

1 June 2016, 10:44 AM	#7
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	How can they miss that, it's on the damn Cyclops!

1 June 2016, 10:48 AM	#9
1st amg 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: nicholas Location: ottawa canada Watch: Rolex,AP,Panerai Posts: 10,410	Wow, so obvious! Not good on their part, maybe time to ask for some Rolex swag.

1 June 2016, 10:52 AM	#11
ny_yeti "TRF" Member Join Date: Jul 2015 Real Name: Aaron Location: portland, or Watch: 126610LN Posts: 531	no way.... That is just awful. My apologies this happened. Hopefully it will be taken care of ASAP. Good luck!

1 June 2016, 10:54 AM	#12
masyv6 2024 Pledge Member Join Date: Sep 2015 Real Name: Mike Location: 35000ft Posts: 3,771	Oh wow that's bad. Definitely not up to Rolex standards. I'd have a chat with the manager of the Dallas RSC if I were you. (S)he would not be pleased with the condition that left their house in.

1 June 2016, 10:54 AM	#13
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,129	Wow ... Unbelievable

1 June 2016, 10:54 AM	#14
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,773	It just keeps getting worse. Got mine in the NYC RSC to be regulated. Hope it comes back in one piece. Good luck with yours. __________________ "I love to work at nothing all day" TRF #139960

1 June 2016, 11:00 AM	#15
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Ouch. Hopefully it's a quick swap __________________

1 June 2016, 11:02 AM	#16
michael067 Banned Join Date: Feb 2016 Real Name: Mike Location: Las Vegas Watch: TT DJ 16233 Posts: 1,002	That is BS, what the hell kinda quality control to they have before a watch leaves the RSC?? We pay enough for service (actually too much IMHO) and they have the balls to send back a timepiece with a badly scratched cyclops?? Wow!

1 June 2016, 11:05 AM	#17
mmalek1 "TRF" Member Join Date: Jun 2007 Real Name: Matt Location: Virginia Watch: This one. Posts: 1,760	Guess what, that just made decide on where not to send my LV. Vanessa it is! I'm sorry that came back like that.

1 June 2016, 11:09 AM	#18
RoLen "TRF" Member Join Date: Nov 2013 Location: Malaysia Posts: 32	Oh my. Hang in there Champ..it's just one of those weeks that a lot of things go wrong. Unacceptable job by the RSC!

1 June 2016, 11:10 AM	#19
sco "TRF" Member Join Date: Dec 2013 Location: Chicago Watch: Subc AT 8500 CSO Posts: 3,646	Wow, that is really bad. Good luck on getting it taken care of.

1 June 2016, 11:16 AM	#20
JUSTIFIED "TRF" Member Join Date: Apr 2016 Location: Texas Watch: RG Daytona Posts: 716	Unbelievable!

1 June 2016, 11:18 AM	#21
Jtmagic "TRF" Member Join Date: Dec 2014 Location: Texas Watch: GMT Master II Posts: 53	Crazy. Hope they make it right for you.

1 June 2016, 11:20 AM	#22
sensui 2024 Pledge Member Join Date: Jan 2016 Location: San Diego, CA Posts: 12,446	Well.......it's a lot of work by hand and stuff happens....but that is completely unacceptable for sure. Sorry the day didn't get better for you OP, hope you get it sorted out. I am sure they will make everything right for you.

1 June 2016, 11:21 AM	#23
ref1655 Banned Join Date: Dec 2015 Location: SF Bay Area Watch: 1655/MkI Posts: 1,100	wow...un-f**king believable. the Dallas/NY RSCs sure have been getting their share of customer service/QA 'issues' lately regardless of whether the watch is a vintage or a current model. perhaps it's time for all those concerned to consider opting for a reliable independent factory-authorized RSC within close geographic proximities. personally speaking, have never gone the factory route...the Rolex Service Center/SF (an independent factory-authorized RSC) has been servicing my watch for over 35 years...never any problems or issues, just an escalating service/repair bill to reflect inflation & changing times.

1 June 2016, 11:25 AM	#24
J!m "TRF" Member Join Date: Sep 2014 Real Name: Jim Location: Connecticut Watch: this! Hold my beer Posts: 2,839	Totally sucks. I suspect they had two apart and you got the wrong crystal. There is no realistic way to accidentally scratch a piece of sapphire that deeply. Certainly not at a watch shop. I hope they sort it faster than five weeks for you!

1 June 2016, 11:31 AM	#25
WyoWatch "TRF" Member Join Date: Oct 2009 Real Name: Chad Location: USA Watch: 1675 GMT and Sub C Posts: 1,443	Thanks guys, I really appreciate the moral support. I definitely try to never come on here and rant but this one put me over the top and you guys are the only group that would understand. I considered an independent but it needed a new pearl on the bezel as the old pearl had lume separating from the sapphire cover and they did a great job on replacing that. I'm definitely going as high on the managerial food chain as I can with this and will only use the likes of Rik or Vanessa from now on. Will let you know how my talk goes tomorrow. I'm going to have them look at the photo before I send it and ask for a return label. No way I should have to pay to ship this back. Sent from my SCH-I545 using Tapatalk

1 June 2016, 11:42 AM	#28
Ruud Van Driver "TRF" Member Join Date: Oct 2014 Real Name: Chopped Liver Location: S. Wales Valleys Watch: Mickey Mouse Posts: 9,926	That is unbelievable and equally unacceptable. Take as many photographs as you can. If you don't get a satisfactory response from RSC then if it were my watch, I would be straight on to Geneva. __________________ 116520 Black, 116610 LVc, 116660 D-Blue, 116610 LNc, 116622 Blue, PAM359, PAM689, PAM737 *"Why should you allow an AD to shake you down, just so you can buy a watch" - Grady Philpott* Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons

1 June 2016, 11:49 AM	#29
Jake B "TRF" Member Join Date: Apr 2011 Location: Hong Kong Watch: Gold Sub 116618LN Posts: 2,820	Has your dial always been off like that? Looks like your minute markers are pretty severely misaligned in relation to the indices as well as the rehaut. __________________ Things are more like they are now than they ever were before.

1 June 2016, 11:54 AM	#30
jbenjamin1 "TRF" Member Join Date: Mar 2015 Real Name: Jay Location: NY Metropolitan Watch: Many Posts: 741	Sorry man. NYC RSC scratched my 1 week old Milgauss last summer when fixing a dust under crystal issue. Not only scratchea but they gave me my watch with the bracelet incorrectly installed (reversed)!

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