Am I being too picky

[turboawd]

Here's the story: my 116000 was experiencing a rough feeling when winding. A kind of resistance that was not constant thru the wind, but more intermittent. So I brought it to RSC Toronto to get it checked out under warranty.

When I picked it up, I noticed a metal shaving on the dial. I showed them and they removed it while I waited. That was fine (although a bit unsettling that they would not notice a metal shaving on the dial that i immediately saw upon receiving the watch).

Later on that day, I noticed two small nicks on one of the lugs. I know these weren't there when I dropped the watch off. They are small, but can be felt with a fingernail over the surface of the lug. Attached is a picture of the two nicks (one on each side of the lug).

What would you do in a situation like this?

I'm leaning towards just letting it go, since it's a big hassle for me to go downtown to drop off the watch again, and have to argue with them etc. My watch also has other scratches on it from regular use, but none as deep. In my younger days this would bother me a whole lot more, but now it's only slightly bothering me. But it is still bothering me, probably since this watch is the most expensive that I've ever owned. If you were in my situation, what would you do, if anything?

I know, this is totally a first world problem, but thanks for listening anyways guys!!

Edit: Seeing this thread https://www.rolexforums.com/showthread.php?t=532238 also makes me feel like it's not such a big deal...

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[Chewbacca]

i'd let it go. they'll likely polish the whole thing for free but its still too recent for a full polish imop

[blue lion]

Not an issue.

[CDNWatchNut]

I think I would let that go, as much as the marks never should have happened. There's a reasonable chance that an attempt to remedy the issue will make matters worse.

[turboawd]

Originally Posted by Chewbacca

i'd let it go. they'll likely polish the whole thing for free but its still too recent for a full polish imop

Yeah I think your right. Thanks for confirming my initial reaction... Yeah they were going to polish the whole watch as part of the warranty service, but I told them "no polish", which they did adhere to.

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[Carrera997]

Polish it out with 3m polishing paper assortment. Start with 30 mil then 15 then 9 Will take you about 2 minutes


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[173rdabn]

Leave it. Three months from now you'll have more and won't be able to distinguish new from old.

[RichM]

Leave it be. I'm not one for home remedies. Enjoy the watch.

[locutus49]

Leave it. In a couple months it will have all sorts of nicks and scratches. Just enjoy and don't worry about the small stuff.

[Hairdude1]

I wouldn't worry

[sensui]

Leave it.. But RSC isn't winning over fans with shoddy work.

[albmich]

Lol if you ever wear your watch you'd have the nicks on the lugs within 2 weeks! What the heck! Why would that concern you?! My gold sub is covered in dents and scratches. But I bought it to wear it. Not to sit at home as a living room centerpiece. Rolexes look better when they're broken in and used. Stop being so worried

[Maltie]

Nothing to worry about, scratches are a sign of a man wearing his toys

[BNA/LION]

Just look at the watch and enjoy it not the little scratch. IMHO

[Alexwwjd]

Beautiful watch... Let it go, just like in the Frozen movie :)

Keep using it and when you start getting more marks, you'll have already forgotten about this.

[1cool21]

Going against the masses here. If it were mine I would definitely have them address the nicks. Especially given that an RSC added the marks. No excuses for receiving it back in worse condition. A worn watch can withstand years without collecting nicks other than some fine wear scratches. It all depends on how careful one is. It's also a matter of preference how "scratched up" you like your watch.

[Robbyman]

I would go ballistic and it should be corrected.

[The Libertine]

Originally Posted by turboawd

In my younger days this would bother me a whole lot more, but now it's only slightly bothering me.

I totally, totally share this exact same of view; not just with watches, either!

Sure, you could deal with the stress and hassle of taking it back, but is it worth your time knowing that more scratches are inevitable as part of owning and wearing a watch?

Whether it be scratches, accuracy - whatever, I keep these issues in perspective especially now that I am older and have more worthy, and significant matters to devote my attention to.

And you know what, I enjoy my watches that much more having learned to not sweat the small stuff!

[1William]

Leave it. Does not appear to be too significant.

[brandrea]

It's upsetting that RSC doesn't take more care and notice these things.

Having said that, it's not significant enough to worry about, so I'd wear and enjoy.

[beshannon]

Originally Posted by turboawd

Am I being too picky

If it bothers you that much then get it fixed.

I would leave it as I don't look at the lugs on my watch. As soon as you put a scratch right back in the same place you will be unhappy again.

[turboawd]

Thanks guys for all the advice.. I'll be letting it go... Not worth the hassle. Even tho they shouldn't have added the nicks, and they are deeper than any of the scratches that I've added myself.

I've been quite careful with the watch, but maybe now in a way those nicks have 'freed' me to use the watch in a more carefree way...

Originally Posted by The Libertine

I totally, totally share this exact same of view; not just with watches, either!

Sure, you could deal with the stress and hassle of taking it back, but is it worth your time knowing that more scratches are inevitable as part of owning and wearing a watch?

Whether it be scratches, accuracy - whatever, I keep these issues in perspective especially now that I am older and have more worthy, and significant matters to devote my attention to.

And you know what, I enjoy my watches that much more having learned to not sweat the small stuff!

I hear you libertine!! I used to be much more OCD about everything, especially cars. But with age, and perspective, one's priorities change (somewhat...😉)

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[padi56]

Originally Posted by turboawd

Thanks guys for all the advice.. I'll be letting it go... Not worth the hassle. Even tho they shouldn't have added the nicks, and they are deeper than any of the scratches that I've added myself.

I've been quite careful with the watch, but maybe now in a way those nicks have 'freed' me to use the watch in a more carefree way...

I hear you libertine!! I used to be much more OCD about everything, especially cars. But with age, and perspective, one's priorities change (somewhat...��)

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Have to agree good health is far more important than a few very minor marks on any watch.How this forum have changed since it started way back in 2005,with alignment points, fretting over the slightest mark.Can I wear this or that in whatever country,what's the best resting cloth to put my Rolex on.My watch is showing +3 seconds a day should I send my watch for service.Lately the list is endless sometimes I wonder why some buy Rolex watches perhaps to just wear the brand.Because some it seems to me a Rolex watch causes them too much heartache to enjoy wearing there watch..

[77T]

Glad you're centered on wearing and enjoying.
Don't try a DIY with anything - that's a matte finish which you won't replicate yourself. Turns little problem into big problem - currently impossible to notice by onlookers but a poor DIY will leave a prominent mark.

[The Libertine]

Originally Posted by turboawd

I hear you libertine!! I used to be much more OCD about everything, especially cars. But with age, and perspective, one's priorities change (somewhat...😉)

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HA - we're a lot a like - I was once OCD about cars as well! I still try to exercise a reasonable amount of care, but have since come to accept that no matter how much care is exercised, there will always be factors outside our scope of control!

We're very fortunate for the privilege to own a Rolex; wear and enjoy yours in good health!

[pw98]

The scratches are minimal. I think the bigger problem is rsc's are simply careless. We wouldn't have these discussions if a little more care was exercised.

[Shaky]

I see where you are all mostly coming from but may I run as scenario by the OP and all the rest of you who have said it's just one of those things.

Would you all agree that if a Rolex was a car it would be a premium make. Let's say BMW or Mercedes. Some may say higher like a Porsche for instance.

If you took you BMW or Porsche in for a service or warranty work and they proudly handed you the keys back after and you got back to the car and it had two lovely inch long scratches with a slight dent to them as well. Would you think oh well it's just one of those things and drive away or would you go back into the garage ???

My answer....I would be having a difficult conversation with the staff, whilst trying to keep my cool.

I wouldn't let those scratches go either and I would be playing merry hell with them, it's a watch and they should be having less chance of causing this kind of damage. There seems to be a lot of this sort of damage being reported and caused by RSC, hardly a premium service if you ask me.


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[locutus49]

There is a lot of wisdom here.

Originally Posted by The Libertine

I totally, totally share this exact same of view; not just with watches, either!

Sure, you could deal with the stress and hassle of taking it back, but is it worth your time knowing that more scratches are inevitable as part of owning and wearing a watch?

Whether it be scratches, accuracy - whatever, I keep these issues in perspective especially now that I am older and have more worthy, and significant matters to devote my attention to.

And you know what, I enjoy my watches that much more having learned to not sweat the small stuff!

[turboawd]

Originally Posted by pw98

The scratches are minimal. I think the bigger problem is rsc's are simply careless. We wouldn't have these discussions if a little more care was exercised.

They do seem pretty carless... On this visit there was 2 issues, the metal shaving on the dial, and the 2 nicks.. That's a lot of issues for one visit. On top of it all, after winding the watch, it still seems to have the same intermittent roughness to it. It may be the clutch slipping because it's fully wound... I'll have to see how it feels when totally unwound.


Next time watch needs service, if it's not under warranty I'm going to think twice before bringing it into this particular RSC. I've always heard great things about the Toronto RSC. Maybe they had an off day...

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[turboawd]

Originally Posted by The Libertine

HA - we're a lot a like - I was once OCD about cars as well! I still try to exercise a reasonable amount of care, but have since come to accept that no matter how much care is exercised, there will always be factors outside our scope of control!

We're very fortunate for the privilege to own a Rolex; wear and enjoy yours in good health!

Oh yeah, trying to keep a car in like new condition was just too time consuming. I used to spend all kinds of time and money on supplies to detail my car. Then I had kids... now I realize a car is just an appliance that will be used, abused, and eventually replaced!

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