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nsguy · 25 April 2018, 06:02 AM

Hey friends, my 2016 submariner recently started presenting issues with the power reserve. It often dies too soon (12 hours after 40+ full manual winds) even when I wear the watch in moderately-active scenarios. I have the original five-year warranty, but the shop said it could take Rolex 4-6 weeks to get it fixed. Because of that, I was thinking of taking it to a Rolex watch repair shop in San Francisco (https://www.yelp.com/biz/giovanni-pa...-san-francisco). They don’t do service repairs, but it it’s cheap enough, I figure I’ll pay and get it fixed in a shorter timeframe. I want to know if having this repair shop open/fix the watch will void or affect the normal five-year warranty? Thanks!

azs.77 · 25 April 2018, 06:05 AM

It seems too new to have these issues. I’d get it done properly under warranty by an RSC

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Urosfan · 25 April 2018, 06:07 AM

I’d rather have rsc service it IMO

Uhtred59 · 25 April 2018, 06:08 AM

You should have a five year warranty, so paying anything is to much.

kauffee · 25 April 2018, 06:22 AM

In most cases the answer would be to send it to RSC. However until recently Giovanni's shop did Rolex warranty work and was a quasi-RSC itself. Every single review or experience I've read about that shop has been fantastic, so if it were me I'd take it to them without hesitation.

Chiboy · 25 April 2018, 06:43 AM

I had an issue with my Daytona and dropped it off at the Beverly Hills RSC. They shipped it to their PA RSC which does warrantee service on Daytonas and it was back on my wrist in Chicago 16 days after drop off. And perfect.

I believe Rolex prioritizes warrantee work, so it’s a fast turnaround. Well worth it IMO.

benvh · 25 April 2018, 06:44 AM

Giovanni rocks. If the money is worth the faster turnaround time to you, do it.

Ben

JayB · 25 April 2018, 06:45 AM

Personally I'd take advantage of the warranty

strafer_kid · 25 April 2018, 07:01 AM

Quote:

Originally Posted by JayB

Personally I'd take advantage of the warranty

Way to go...will pay off in longer term!

zaydans · 25 April 2018, 07:14 AM

Taking to any non authorized repairer will invalidate the warranty. Same principle with anything else you buy nowadays. That being said the wait is long with RSC but at least it will not cost anything and continue to remain covered. Why take the risk of going to a non RSC!!

Ungucpho · 25 April 2018, 07:15 AM

RSC, why risk your 5 year warranty

gt0279a · 25 April 2018, 07:20 AM

Send it to the RSC

Now take advantage of this opportunity to buy a new watch to wear while you wait.

AEC · 25 April 2018, 07:24 AM

Rolex does reserve the right not to honor its original warranty on a watch that has been serviced or repaired anywhere other than its authorized agents.

If I were in your shoes, I probably would send it to RSC for service under warranty, and just wear a different watch in the meanwhile.

PLNYC · 25 April 2018, 07:36 AM

I’d use the warranty

liuk3 · 25 April 2018, 07:45 AM

No brainer. Take it to the RSC and have it fixed under warranty. They'll do it right, and it won't cost you anything.

tac34vt · 25 April 2018, 09:59 AM

Quote:

Originally Posted by liuk3

No brainer. Take it to the RSC and have it fixed under warranty. They'll do it right, and it won't cost you anything.

Yep.

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JacksonStone · 25 April 2018, 12:06 PM

Quote:

Originally Posted by kauffee

However until recently Giovanni's shop did Rolex warranty work and was a quasi-RSC itself.

Is he currently authorized by Rolex to perform warranty work?

RolexEDC · 25 April 2018, 12:11 PM

I would use the warranty, the shops might not have a Rolex parts account so they won't be replacing gaskets as needed. I seen local shops just oil up the gaskets and all it a day.

siempreko · 25 April 2018, 12:24 PM

Sent it to the RSC!

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Any4xx · 25 April 2018, 12:26 PM

I’m with the majority: RSC.

WatchGuy1966 · 25 April 2018, 12:28 PM

Quote:

Originally Posted by JacksonStone

Is he currently authorized by Rolex to perform warranty work?

He still has a parts account

kaien · 25 April 2018, 12:29 PM

Definitely RSC if you're within the warranty period...

JacksonStone · 25 April 2018, 12:30 PM

Quote:

Originally Posted by WatchGuy1966

He still has a parts account

Does that mean he's authorized to perform warranty work, such that said work will not void the warranty?

RollieRoll · 25 April 2018, 12:31 PM

Do not let anyone other than Rolex service center work on your watch.

Dirt · 25 April 2018, 12:34 PM

Prudence would dictate sending it into the RSC.

Main reasons why.
1, Maintain warranty
2, Assurance the job will be done correctly and in accordance with the service schedule/specifications.
3, It gives Rolex direct feedback as to the condition of the movement. Especially in respect of the amount of lube it had as it left the factory. This is something they need to know going forward.

kauffee · 25 April 2018, 12:43 PM

Quote:

Originally Posted by JacksonStone

Is he currently authorized by Rolex to perform warranty work?

See this post/thread:
https://www.rolexforums.com/showpost...0&postcount=21

Not authorized for warranty work anymore. If having an independent watchmaker service your watch under warranty voids the warranty, then I guess it would be true for Giovanni now, too. Still, from everything I've read I'd probably trust him more than whoever is on shift at the RSC the day my watch shows up.

JacksonStone · 25 April 2018, 12:53 PM

Quote:

Originally Posted by kauffee

Still, from everything I've read I'd probably trust him more than whoever is on shift at the RSC the day my watch shows up.

Perhaps, but if I had four years left on the warranty, going to an independent would be a hard pass for me, no matter how good he is.

Thanks for the link.

kauffee · 25 April 2018, 12:55 PM

Quote:

Originally Posted by JacksonStone

Perhaps, but if I had four years left on the warranty, going to an independent would be a hard pass for me, no matter how good he is.

Thanks for the link.

Yeah that's a good point. I guess if turnaround time was my priority and cost was not a factor, then I'd have to think hard about it.

JacksonStone · 25 April 2018, 01:03 PM

Quote:

Originally Posted by kauffee

I guess if turnaround time was my priority...

You know the saying: haste makes waste. Reasonable minds can differ, but I'm hard-pressed to think of a reasonable justification for voiding 80% of the total warranty. Simply wanting the watch faster doesn't qualify, in my opinion. What makes the OP so sure he won't need the warranty for a real - and expensive - problem at some point in the next four years?

kauffee · 25 April 2018, 01:08 PM

Quote:

Originally Posted by JacksonStone

You know the saying: haste makes waste. Reasonable minds can differ, but I'm hard-pressed to think of a reasonable justification for voiding 80% of the total warranty. Simply wanting the watch faster doesn't qualify, in my opinion. What makes the OP so sure he won't need the warranty for a real - and expensive - problem at some point in the next four years?

Oh, I'm not arguing with you at all. But it's not my watch

25 April 2018, 06:02 AM	#1
nsguy "TRF" Member Join Date: Nov 2012 Location: Earth Posts: 142	Sending Submariner to Rolex or Local Shop for Servicing? Hey friends, my 2016 submariner recently started presenting issues with the power reserve. It often dies too soon (12 hours after 40+ full manual winds) even when I wear the watch in moderately-active scenarios. I have the original five-year warranty, but the shop said it could take Rolex 4-6 weeks to get it fixed. Because of that, I was thinking of taking it to a Rolex watch repair shop in San Francisco (https://www.yelp.com/biz/giovanni-pa...-san-francisco). They don’t do service repairs, but it it’s cheap enough, I figure I’ll pay and get it fixed in a shorter timeframe. I want to know if having this repair shop open/fix the watch will void or affect the normal five-year warranty? Thanks!

25 April 2018, 06:08 AM	#4
Uhtred59 "TRF" Member Join Date: Jun 2017 Real Name: Ken Location: Europa Watch: 216570 Posts: 693	You should have a five year warranty, so paying anything is to much. __________________ "My center is yielding, my right is retreating. Excellent situation, I am attacking" Ferdinand Foch

25 April 2018, 06:43 AM	#6
Chiboy "TRF" Member Join Date: Aug 2016 Location: Chicago Watch: Daytona Posts: 5,572	I had an issue with my Daytona and dropped it off at the Beverly Hills RSC. They shipped it to their PA RSC which does warrantee service on Daytonas and it was back on my wrist in Chicago 16 days after drop off. And perfect. I believe Rolex prioritizes warrantee work, so it’s a fast turnaround. Well worth it IMO. __________________ Datejust w/black Tapestry dial (1985) / Daytona (2016)

25 April 2018, 06:45 AM	#8
JayB "TRF" Member Join Date: Aug 2015 Location: UK Watch: EXP, DJ, NF Posts: 710	Personally I'd take advantage of the warranty __________________ In 1953 they used Rolex Oysters and oxygen on Everest. In 1978 they managed without the oxygen. Rolex Explorer -- Rolex Datejust -- Tudor North Flag -- Omega De Ville Trésor -- Tudor Black Bay GMT -- Omega Speedmaster Professional -- Tudor Black Bay Fifty Eight

25 April 2018, 07:20 AM	#12
gt0279a "TRF" Member Join Date: Jan 2011 Real Name: Steve Location: Georgia Watch: All of them Posts: 579	Send it to the RSC Now take advantage of this opportunity to buy a new watch to wear while you wait. __________________ Current: Rolex Daytona 116500 \| Rolex Submariner 116610 \| Zenith El Primero 03.2150.400/69 Past: Rolex Sea Dweller 126600 \| Rolex Sea Dweller 116600 \| Rolex Sea Dweller 16600 \| Rolex Submariner 16610 \| Rolex Submariner 1680

25 April 2018, 06:05 AM	#2
azs.77 "TRF" Member Join Date: May 2017 Location: USA/Canada Watch: Rolex, AP, Panerai Posts: 823	It seems too new to have these issues. I’d get it done properly under warranty by an RSC Sent from my iPhone using Tapatalk

25 April 2018, 06:07 AM	#3
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,372	I’d rather have rsc service it IMO

25 April 2018, 06:22 AM	#5
kauffee 2024 SubLV41 Pledge Member Join Date: Jun 2008 Real Name: Matt Location: Portland, OR Watch: 116610LN, 116500LN Posts: 1,385	In most cases the answer would be to send it to RSC. However until recently Giovanni's shop did Rolex warranty work and was a quasi-RSC itself. Every single review or experience I've read about that shop has been fantastic, so if it were me I'd take it to them without hesitation.

25 April 2018, 06:44 AM	#7
benvh "TRF" Member Join Date: Jul 2015 Location: Boston Posts: 438	Giovanni rocks. If the money is worth the faster turnaround time to you, do it. Ben

25 April 2018, 07:14 AM	#10
zaydans "TRF" Member Join Date: Apr 2015 Real Name: Joe Location: CONUS Watch: Rolex 116710 Posts: 994	Taking to any non authorized repairer will invalidate the warranty. Same principle with anything else you buy nowadays. That being said the wait is long with RSC but at least it will not cost anything and continue to remain covered. Why take the risk of going to a non RSC!!

25 April 2018, 07:15 AM	#11
Ungucpho Banned Join Date: Apr 2017 Location: Earth Posts: 264	RSC, why risk your 5 year warranty

25 April 2018, 07:24 AM	#13
AEC 2024 Pledge Member Join Date: Feb 2009 Real Name: Tony Location: Orchard Park, NY Watch: Idiot Savant Posts: 3,376	Rolex does reserve the right not to honor its original warranty on a watch that has been serviced or repaired anywhere other than its authorized agents. If I were in your shoes, I probably would send it to RSC for service under warranty, and just wear a different watch in the meanwhile.

25 April 2018, 07:36 AM	#14
PLNYC "TRF" Member Join Date: Jan 2016 Location: Mars Posts: 1,683	I’d use the warranty __________________

25 April 2018, 07:45 AM	#15
liuk3 "TRF" Member Join Date: Dec 2011 Location: Los Angeles Posts: 3,354	No brainer. Take it to the RSC and have it fixed under warranty. They'll do it right, and it won't cost you anything. __________________ "Appreciate your life!"

25 April 2018, 12:11 PM	#18
RolexEDC "TRF" Member Join Date: May 2017 Location: USA Posts: 320	I would use the warranty, the shops might not have a Rolex parts account so they won't be replacing gaskets as needed. I seen local shops just oil up the gaskets and all it a day.

25 April 2018, 12:24 PM	#19
siempreko "TRF" Member Join Date: Jan 2013 Location: Maryland, USA Watch: Sometimes Posts: 1,197	Sent it to the RSC! Sent from my iPhone using Tapatalk

25 April 2018, 12:26 PM	#20
Any4xx "TRF" Member Join Date: May 2017 Real Name: Tom Location: Central CA Posts: 151	I’m with the majority: RSC.

25 April 2018, 12:29 PM	#22
kaien "TRF" Member Join Date: Nov 2017 Location: DC Metro Area Posts: 146	Definitely RSC if you're within the warranty period...

25 April 2018, 12:31 PM	#24
RollieRoll Banned Join Date: Dec 2017 Location: US Posts: 658	Do not let anyone other than Rolex service center work on your watch.

25 April 2018, 12:34 PM	#25
Dirt "TRF" Member Join Date: Mar 2012 Location: Brisbane Watch: DSSD Posts: 8,064	Prudence would dictate sending it into the RSC. Main reasons why. 1, Maintain warranty 2, Assurance the job will be done correctly and in accordance with the service schedule/specifications. 3, It gives Rolex direct feedback as to the condition of the movement. Especially in respect of the amount of lube it had as it left the factory. This is something they need to know going forward.

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