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M.a.x. · 19 August 2018, 05:33 AM

When you take your watch to an AD to get serviced. Do you expect to receive the watch back after the service set to the correct time, day and date?

I recently took my Seiko to my local Rolex AD, because I want to build a relationship with them to get the movement serviced. It’s not an expensive watch. It was my Dad’s and I wear it every day so it’s valuable to me. But when I went in to pick it up the time, date and day was not set. The watch has a quick date set but the day display you have to spin the hands forward until you get to the correct day. I only had to advance it less then 12 hours to correct it but.

I bet if I had purchased an expensive watch from them it would be set.

What do you think?

RHIII · 19 August 2018, 05:36 AM

Disappointed that it wasn’t set? Negative.

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Beelzy · 19 August 2018, 05:39 AM

Well, it's a far sight better than having a Rolex serviced and getting it back with the date change occurring at 9:30 and not midnight like it should.

Etschell · 19 August 2018, 05:40 AM

facepalm

AK797 · 19 August 2018, 05:41 AM

Your life must be pretty damn good to start this thread.

harvey · 19 August 2018, 05:49 AM

Ridiculous thread...bet it took you longer to post this than it would have taken to wind up your watch.

M.a.x. · 19 August 2018, 05:53 AM

Oh, ok. I guess I’m making to much of it then.

I just think it’s good customer service to set the watch before returning it back to the customer.

bmrisko · 19 August 2018, 05:53 AM

I'm honestly drawing a blank on how to even respond to this...

Brew · 19 August 2018, 05:55 AM

Indicative of a near total lack of attention to detail that is sure to ruin the customer service experience. jk, however, I would notice; but I'd also be glad to set it myself and make sure that it sets and winds properly.

edd26 · 19 August 2018, 05:55 AM

Omg

smym18 · 19 August 2018, 05:56 AM

Quote:

Originally Posted by M.a.x.

Oh, ok. I guess I’m making to much of it then.

I just think it’s good customer service to set the watch before returning it back to the customer.

Every time I change a battery for a customer I set it. They tend to appreciate it. "Oh you even set the time and date!"

Spoonage · 19 August 2018, 06:01 AM

So if you take your car in for service do you expect them to reset the tripmeter?

But back to the thread. Did you request them to do it? I could care less. And I'm sure most others wouldn't care so they probably didn't think twice about it. Could be days or weeks before someone comes get their watch. I don't expect them to know when I'm coming in for them to set the time date. I would be more concerned if a service was performed correctly. Also would rather them give me a discount or freebies on next purchase than to set the time on a watch when I can do it myself.

schoolboy · 19 August 2018, 06:01 AM

Quote:

Originally Posted by M.a.x.

I just think it’s good customer service to set the watch before returning it back to the customer.

You might be right, I don’t know. Never had a watch serviced.

I enjoy setting mine though, so idk haha

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watchmework · 19 August 2018, 06:24 AM

It wouldn’t bother me whatsoever. You bought a mechanical watch so manually setting the date and time comes along with that. Don’t expect the AD to do anything other than what you pay them for.

jimcameron · 19 August 2018, 06:59 AM

Not to stir the pot, but did they actually "service" the movement, as in complete disassembly, clean, replace necessary parts, adjust, etc. or did they just replace the whole movement? Seiko movements are inexpensive, generally speaking.

GB-man · 19 August 2018, 07:00 AM

This is great

Yodel · 19 August 2018, 07:23 AM

Jesus Christ get a life!

Yodel · 19 August 2018, 07:23 AM

I’m surprised they took a seiko in at all!

andrewjb88 · 19 August 2018, 07:32 AM

Quote:

Originally Posted by Yodel

I’m surprised they took a seiko in at all!

Was thinking this myself

RoyalOac · 19 August 2018, 07:32 AM

I would hate to wait your table at a restaurant!

Dpop24 · 19 August 2018, 07:36 AM

Ok, lets say the watchmaker set and wound the watch when he/she was done servicing it. Then, it sat around for a week awaiting your arrival to pick it up and the power reserve ran out. Was somebody supposed to wind it every morning or wear it around all day to ensure that it was set and wound when Your Highness came to get it?

Massive over-reaction IMO.

DoctorA · 19 August 2018, 07:36 AM

OMG, they didn’t set your watch??? The world must be coming to an end!!

Glidelock · 19 August 2018, 07:42 AM

I for one, would write a strongly worded letter the Hans Wilsdorf foundation and express my deep disappointment and dissatisfaction with their lack of attention to detail!

watchwatcher · 19 August 2018, 08:21 AM

If it's any consolation, when you buy a watch from David SW, he always makes sure the time and date are set perfectly.

So...buy more watches.

enjoythemusic · 19 August 2018, 08:26 AM

Was the AD wearing white Rolex gloves when handling your watch? No glove, no love as that's a deal breaker for me. <sarc>

TimeToWatch · 19 August 2018, 08:29 AM

lmao

psv · 19 August 2018, 08:32 AM

This makes no sense. Why should they set your watch? If they did, you pick it up a week later, it would still be dead.

And developing a relationship with a Rolex AD by having them servicing your Seiko might not get you very far...

I do understand/respect that the watch is important and valuable to you, and kudos for taking good care of it.

19 August 2018, 05:33 AM	#1
M.a.x. "TRF" Member Join Date: Jan 2018 Location: Florida Posts: 129	Should I Be Disappointed? When you take your watch to an AD to get serviced. Do you expect to receive the watch back after the service set to the correct time, day and date? I recently took my Seiko to my local Rolex AD, because I want to build a relationship with them to get the movement serviced. It’s not an expensive watch. It was my Dad’s and I wear it every day so it’s valuable to me. But when I went in to pick it up the time, date and day was not set. The watch has a quick date set but the day display you have to spin the hands forward until you get to the correct day. I only had to advance it less then 12 hours to correct it but. I bet if I had purchased an expensive watch from them it would be set. What do you think?

19 August 2018, 05:40 AM	#4
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	facepalm __________________ If you wind it, they will run. 25 or 6 to 4.

19 August 2018, 07:00 AM	#16
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	This is great __________________

19 August 2018, 07:32 AM	#20
RoyalOac "TRF" Member Join Date: Sep 2012 Location: NY Posts: 458	I would hate to wait your table at a restaurant! __________________ Rolex Daytona 116500LN Rolex GMT Master II 126710 BLRO Rolex Submariner 116610 LV Rolex Submariner 126613 LB Audemars Piguet Royal Oak 15300ST

19 August 2018, 07:36 AM	#22
DoctorA "TRF" Member Join Date: Oct 2017 Location: USA Posts: 6,545	OMG, they didn’t set your watch??? The world must be coming to an end!! __________________ Wear the watch you like, not the one they tell you to wear!

19 August 2018, 05:36 AM	#2
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	Disappointed that it wasn’t set? Negative. Sent from my iPhone using Tapatalk

19 August 2018, 05:39 AM	#3
Beelzy "TRF" Member Join Date: May 2010 Real Name: Chris Location: Cen-Cal Watch: 16610 Posts: 869	Well, it's a far sight better than having a Rolex serviced and getting it back with the date change occurring at 9:30 and not midnight like it should.

19 August 2018, 05:41 AM	#5
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Your life must be pretty damn good to start this thread.

19 August 2018, 05:49 AM	#6
harvey "TRF" Member Join Date: Apr 2008 Location: rolexforums.com Posts: 5,438	Ridiculous thread...bet it took you longer to post this than it would have taken to wind up your watch.

19 August 2018, 05:53 AM	#7
M.a.x. "TRF" Member Join Date: Jan 2018 Location: Florida Posts: 129	Oh, ok. I guess I’m making to much of it then. I just think it’s good customer service to set the watch before returning it back to the customer.

19 August 2018, 05:53 AM	#8
bmrisko "TRF" Member Join Date: Oct 2010 Location: TN Valley Watch: Too many... Posts: 490	I'm honestly drawing a blank on how to even respond to this...

19 August 2018, 05:55 AM	#9
Brew "TRF" Member Join Date: Mar 2018 Real Name: Larry Location: Finger Lakes Posts: 6,007	Indicative of a near total lack of attention to detail that is sure to ruin the customer service experience. jk, however, I would notice; but I'd also be glad to set it myself and make sure that it sets and winds properly.

19 August 2018, 05:55 AM	#10
edd26 "TRF" Member Join Date: Apr 2017 Real Name: Eduard Location: Romania Watch: 16570, 16600 Posts: 111	Omg

19 August 2018, 06:01 AM	#12
Spoonage 2024 SubLV41 Pledge Member Join Date: Aug 2014 Location: California Posts: 3,133	So if you take your car in for service do you expect them to reset the tripmeter? But back to the thread. Did you request them to do it? I could care less. And I'm sure most others wouldn't care so they probably didn't think twice about it. Could be days or weeks before someone comes get their watch. I don't expect them to know when I'm coming in for them to set the time date. I would be more concerned if a service was performed correctly. Also would rather them give me a discount or freebies on next purchase than to set the time on a watch when I can do it myself.

19 August 2018, 06:24 AM	#14
watchmework "TRF" Member Join Date: Jun 2017 Location: DC Watch: 126710BLRO, 116600 Posts: 7,869	It wouldn’t bother me whatsoever. You bought a mechanical watch so manually setting the date and time comes along with that. Don’t expect the AD to do anything other than what you pay them for.

19 August 2018, 06:59 AM	#15
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,580	Not to stir the pot, but did they actually "service" the movement, as in complete disassembly, clean, replace necessary parts, adjust, etc. or did they just replace the whole movement? Seiko movements are inexpensive, generally speaking.

19 August 2018, 07:23 AM	#17
Yodel Banned Join Date: Apr 2018 Location: UK Posts: 167	Jesus Christ get a life!

19 August 2018, 07:36 AM	#21
Dpop24 "TRF" Member Join Date: Sep 2017 Location: California Posts: 348	Ok, lets say the watchmaker set and wound the watch when he/she was done servicing it. Then, it sat around for a week awaiting your arrival to pick it up and the power reserve ran out. Was somebody supposed to wind it every morning or wear it around all day to ensure that it was set and wound when Your Highness came to get it? Massive over-reaction IMO.

19 August 2018, 07:42 AM	#23
Glidelock "TRF" Member Join Date: Nov 2011 Real Name: Will Zdorf Location: So. Cal. Watch: SDC4000, Sub LVC Posts: 1,947	I for one, would write a strongly worded letter the Hans Wilsdorf foundation and express my deep disappointment and dissatisfaction with their lack of attention to detail!

19 August 2018, 08:21 AM	#24
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,055	If it's any consolation, when you buy a watch from David SW, he always makes sure the time and date are set perfectly. So...buy more watches.

19 August 2018, 08:26 AM	#25
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,202	Was the AD wearing white Rolex gloves when handling your watch? No glove, no love as that's a deal breaker for me. <sarc> __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

19 August 2018, 08:29 AM	#26
TimeToWatch Banned Join Date: Dec 2013 Location: TRF Watch: Rolex & AP Posts: 1,757	lmao

19 August 2018, 08:32 AM	#27
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	This makes no sense. Why should they set your watch? If they did, you pick it up a week later, it would still be dead. And developing a relationship with a Rolex AD by having them servicing your Seiko might not get you very far... I do understand/respect that the watch is important and valuable to you, and kudos for taking good care of it.

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